RBI/2010-11/441
DPSS.CO. OSD No. 2162/06.07.002/2010-2011

March 22, 2011

To,
All authorized ATM Network Operators

Dear Sir,

Reconciliation of transactions at ATMs failure – Time limit
Complaints resolution with banks

All authorized ATM Networks provider/operator are advised to submit the quarterly data pertaining to resolution of complaints between ATM network operator and banks in the following excel format. The quarterly data should reach us within a month on completion of each quarter through email. It may also be ensured that the format and timelimit prescribed is strictly adhered to.

Please acknowledge receipt.

Yours faithfully

(G. Srinivas)
General Manager

Encl: As above