Appendix Table III.38 Statement of Complaints Received Against Scheduled Commercial Banks

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Published on November 24, 2005

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Appendix Table III.38 Statement of Complaints Received Against Scheduled Commercial Banks


Sr.	Name of the Bank		Total No. of	No. of	Complaints			Category-wise break up of complaints
No.			complaints	branches	per branch
						Deposit	Remittance/	Loans /Advances		Credit	Activities	Harassment	General/
			received
						Accounts	collection	General	Housing	Cards	of Direct	in recovery	others
			during the
						related	facilities		Loan	related	Selling	of loan
			period
											Agents

1	2		3	4	5	6	7	8	9	10	11	12	13

	Nationalised Banks
1.	Allahabad Bank		229	1,918	0.12	61	57	37	2	1	–	6	65
2.	Andhra Bank		104	1,101	0.09	16	12	25	4	1	–	3	43
3.	Bank of Baroda		491	2,683	0.18	84	52	86	9	8	1	44	207
4.	Bank of Maharashtra		147	1,276	0.12	19	17	29	10	–	–	20	52
5.	Bank of India		483	2,545	0.19	91	76	99	6	11	–	21	179
6.	Canara Bank		422	2,513	0.17	72	47	102	8	8	–	14	171
7.	Central Bank of India		557	3,127	0.18	120	61	106	13	4	–	28	225
8.	Corporation Bank		132	768	0.17	23	20	25	3	5	–	3	53
9.	Dena Bank		203	1,044	0.19	37	35	40	4	1	–	6	80
10.	Indian Bank		269	1,368	0.20	49	19	54	10	–	–	15	122
11.	Indian Overseas	Bank	275	1,509	0.18	50	29	52	5	–	–	9	130
12.	Oriental Bank of Commerce		302	1,138	0.27	49	34	77	3	1	–	13	125
13.	Punjab National Bank		820	3,987	0.21	161	89	156	10	11	–	46	347
14.	Punjab and Sind	Bank	212	758	0.28	40	15	40	3	–	–	6	108
15.	Syndicate Bank		260	1,800	0.14	66	42	59	5	–	–	2	86
16.	UCO Bank		216	1,727	0.13	42	26	44	1	–	–	8	95
17.	Union Bank of India		322	2,033	0.16	73	66	68	3	–	–	10	102
18.	United Bank of India		104	1,305	0.08	15	10	15	1	7	–	3	53
19.	Vijaya Bank		127	894	0.14	17	17	28	2	4	–	5	54
	State Bank Group
20.	State Bank of India		2,494	9,012	0.28	536	393	458	32	172	1	130	772
21.	State Bank of Bikaner and Jaipur		171	811	0.21	43	10	41	3	1	–	6	67
22.	State Bank of Hyderabad		117	904	0.13	27	23	25	1	1	–	–	40
23.	State Bank of Indore		74	438	0.17	13	19	19	1	–	–	6	16
24.	State Bank of Mysore		95	623	0.15	20	26	26	2	1	–	2	18
25.	State Bank of Patiala		184	743	0.25	21	31	39	5	2	–	4	82
26.	State Bank of Saurashtra		119	418	0.28	28	16	19	–	–	1	3	52
27.	State Bank of Travancore		77	667	0.12	28	13	10	–	–	–	–	26


Sr.	Name of the Bank	Total No. of	No. of	Complaints			Category-wise break up of complaints
No.		complaints	branches	per branch
					Deposit	Remittance/	Loans /Advances		Credit	Activities	Harassment	General/
		received
					Accounts	collection	General	Housing	Cards	of Direct	in recovery	others
		during the
					related	facilities		Loan	related	Selling	of loan
		period
										Agents

1	2	3	4	5	6	7	8	9	10	11	12	13

	Old Private Sector Banks
1.	Bank of Rajasthan Ltd.	61	361	0.17	18	12	8	–	–	–	2	21
2.	Bharat Overseas Bank Ltd.	7	89	0.08	1	–	2	–	–	–	–	4
3.	Catholic Syrian Bank Ltd	18	300	0.06	3	1	5	–	–	–	–	9
4.	City Union Bank Ltd.	32	136	0.24	–	–	3	–	–	–	–	29
5.	Dhanlaxmi Bank Ltd.	10	169	0.06	1	–	4	–	–	–	–	5
6..	Federal Bank Ltd.	62	447	0.14	7	7	14	3	–	–	–	31
7.	Ganesh Bank of Kurundwad Ltd.	3	31	0.10	–	–	–	–	–	–	–	3
8.	ING Vysya Bank Ltd.	86	361	0.24	22	3	17	8	–	–	2	34
9.	Jammu and Kashmir Bank Ltd.	44	420	0.10	8	5	6	3	1	–	2	19
10.	Karnataka Bank Ltd.	43	377	0.11	8	6	10	–	–	–	–	19
11.	Karur Vysya Bank Ltd.	36	229	0.16	2	2	12	–	–	–	–	20
12.	Laxmi Vilas Bank Ltd.	16	224	0.07	–	2	2	–	–	–	–	12
13.	Lord Krishna Bank Ltd.	28	11	2.55	2	2	2	–	–	–	–	22
14.	Nainital Bank Ltd.	19	65	0.29	1	4	6	–	–	–	–	8
15.	Nedungadi Bank Ltd.	8	–	–	2	–	2	–	–	–	–	4
16.	Ratnakar Bank Ltd.	14	74	0.19	1	–	2	2	–	–	–	9
17.	Sangli Bank Ltd.	46	183	0.25	8	6	13	–	–	–	1	18
18.	South Indian Bank Ltd.	34	411	0.08	1	5	9	–	–	–	–	19
19.	Tamilnad Mercantile Bank Ltd.	74	172	0.43	18	11	25	1	–	–	1	18
20.	United Western Bank Ltd.	53	228	0.23	8	4	18	1	–	–	5	17
	New Private Sector Banks
21.	Bank of Punjab Ltd.	35	114	0.31	6	1	5	1	–	–	–	22
22.	Centurian Bank Ltd.	49	63	0.78	8	7	10	–	–	–	2	22
23.	Development Credit Bank Ltd.	38	66	0.58	7	4	11	1	–	–	1	14
24.	Global Trust Bank Ltd.	27	–	–	2	4	17	–	–	–	–	4
25.	HDFC Bank Ltd.	527	404	1.30	107	62	79	9	80	–	31	159
26.	ICICI Bank Ltd.	1,202	449	2.68	211	97	175	39	203	34	60	383
27.	IDBI Bank Ltd.	164	115	1.43	28	19	22	9	29	1	2	54
28.	IndusInd Bank Ltd.	42	99	0.42	6	3	11	1	–	–	–	21
29.	Kotak Mahindra Bank Ltd.	24	47	0.51	1	1	2	–	–	–	–	20
30.	UTI Bank Ltd.	108	237	0.46	22	19	10	3	9	1	3	41


Sr.	Name of the Bank		Total No. of	No. of	Complaints			Category-wise break up of complaints
No.			complaints	branches	per branch
						Deposit	Remittance/	Loans /Advances		Credit	Activities	Harassment	General/
			received
						Accounts	collection	General	Housing	Cards	of Direct	in recovery	others
			during the
						related	facilities		Loan	related	Selling	of loan
			period
											Agents

1	2		3	4	5	6	7	8	9	10	11	12	13
	Foreign Banks in India
1.	American Express Bank Ltd.		61	8	7.63	5	3	11	–	12	2	4	24
2.	ABN	Amro Bank Ltd.	217	18	12.06	36	4	33	3	68	2	5	66
3.	Bank of America NA		11	4	2.75	1	–	1	–	1	–	–	8
4.	Bank Internasional Indonesia		4	1	4.00	–	–	–	–	–	–	–	4
5.	BNP Paribas		1	10	0.10	–	–	–	–	1	–	–	–
6.	Bank of Nova Scotia		2	5	0.40	–	2	–	–	–	–	–	–
7.	Citibank N. A.		546	34	16.06	36	39	69	9	294	12	25	62
8.	HSBC Ltd.		189	39	4.85	25	10	17	4	62	–	15	56
9.	Mitsubishi Bank Ltd.		1	1	1.00	–	–	–	–	–	–	–	1
10.	Standard Chartered Bank Ltd.		555	79	7.03	46	21	68	11	196	–	49	164
– : Nil/Negligible.