Consumer Education and Protection

Introduction of Digital Life Certificates for Pensioners

RBI/2014-15/343DGBA.GAD.H- 2529/45.01.001/2014-15 December 9, 2014 The Chairman/Chief Executive Officer All agency banks Dear Sir Introduction of Digital Life Certificates for Pensioners As per the present scheme for payment of government pension, pensioners are required to furnish a life certificate in November every year to the bank concerned for continued receipt of pension without interruption. Even though this requirement has been liberalised to enable pensioners

RBI/2014-15/343DGBA.GAD.H- 2529/45.01.001/2014-15 December 9, 2014 The Chairman/Chief Executive Officer All agency banks Dear Sir Introduction of Digital Life Certificates for Pensioners As per the present scheme for payment of government pension, pensioners are required to furnish a life certificate in November every year to the bank concerned for continued receipt of pension without interruption. Even though this requirement has been liberalised to enable pensioners

Introduction of Digital Life Certificates for Pensioners

Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions

RBI/2014-15/190DPSS.PD.CO. No.371/02.14.003/2014-2015 August 22, 2014 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Authorised Card Payment Networks Madam / Dear Sir Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions Please refer to our circulars RBI/DPSS No. 1501 / 02.14.003

RBI/2014-15/190DPSS.PD.CO. No.371/02.14.003/2014-2015 August 22, 2014 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks/Authorised Card Payment Networks Madam / Dear Sir Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions Please refer to our circulars RBI/DPSS No. 1501 / 02.14.003

Security Issues and Risk mitigation measures related to Card Not Present (CNP) transactions

Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 - Clarification on Proof of Address - Primary (Urban) Co-operative Banks (UCBs)

RBI/2013-14/636 UBD.BPD (PCB) Cir. No. 69 /14.01.062/2013-14 June 10, 2014 The Chief Executive Officer All Primary (Urban) Co-operative Banks Madam / Dear Sir, Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 – Clarification on Proof of Address - Primary (Urban) Co-operative Banks (UCBs) Please refer to paragraph 2.4 (e), paragraph

RBI/2013-14/636 UBD.BPD (PCB) Cir. No. 69 /14.01.062/2013-14 June 10, 2014 The Chief Executive Officer All Primary (Urban) Co-operative Banks Madam / Dear Sir, Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 – Clarification on Proof of Address - Primary (Urban) Co-operative Banks (UCBs) Please refer to paragraph 2.4 (e), paragraph

Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 - Clarification on Proof of Address - Primary (Urban) Co-operative Banks (UCBs)

One Documentary Proof of Address - RBI further simplifies KYC Norms for Bank Accounts

RBI/2013-14/634 DBOD.AML.BC. No. 119/14.01.001/2013-14 June 9, 2014 The Chairperson/CEOs of all Scheduled Commercial Banks (Excluding RRBs)/ Local Area Banks / All India Financial Institutions Dear Sir/ Madam, Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 – Clarification on Proof of Address Please refer to paragraph 2.4 (h), (i),

RBI/2013-14/634 DBOD.AML.BC. No. 119/14.01.001/2013-14 June 9, 2014 The Chairperson/CEOs of all Scheduled Commercial Banks (Excluding RRBs)/ Local Area Banks / All India Financial Institutions Dear Sir/ Madam, Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/ Combating of Financing of Terrorism (CFT) /Obligation of banks under Prevention of Money Laundering Act (PMLA), 2002 – Clarification on Proof of Address Please refer to paragraph 2.4 (h), (i),

One Documentary Proof of Address - RBI further simplifies KYC Norms for Bank Accounts

Levy of foreclosure charges/pre-payment penalty on Floating Rate Term Loans

RBI/2013-14/582 DBOD. Dir.BC.No.110/13.03.00/2013-14 May 7, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of foreclosure charges/pre-payment penalty on Floating Rate Term Loans Please refer to our circular DBOD. No. Dir.BC.107/13.03.00/2011-12 dated June 5, 2012 on ‘Home Loans- Levy of Fore-closure Charges/ Pre-payment Penalty’. 2. A reference is invited to Part B of the First Bi-monthly Monetary Policy Statement 2014-15 announced on April 1

RBI/2013-14/582 DBOD. Dir.BC.No.110/13.03.00/2013-14 May 7, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of foreclosure charges/pre-payment penalty on Floating Rate Term Loans Please refer to our circular DBOD. No. Dir.BC.107/13.03.00/2011-12 dated June 5, 2012 on ‘Home Loans- Levy of Fore-closure Charges/ Pre-payment Penalty’. 2. A reference is invited to Part B of the First Bi-monthly Monetary Policy Statement 2014-15 announced on April 1

Levy of foreclosure charges/pre-payment penalty on Floating Rate Term Loans

Levy of penal charges on non-maintenance of minimum balances in inoperative Accounts

RBI/2013-14/580 DBOD. Dir.BC.No. 109 /13.03.00/2013-14 May 6, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of penal charges on non-maintenance of minimum balances in inoperative Accounts Please refer to Part B of the First Bi-monthly Monetary Policy Statement 2014-15 announced on April 1, 2014, proposing certain measures towards consumer protection such as non-levy of penal charges for non-maintenance of minimum balance in any inoperative a

RBI/2013-14/580 DBOD. Dir.BC.No. 109 /13.03.00/2013-14 May 6, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of penal charges on non-maintenance of minimum balances in inoperative Accounts Please refer to Part B of the First Bi-monthly Monetary Policy Statement 2014-15 announced on April 1, 2014, proposing certain measures towards consumer protection such as non-levy of penal charges for non-maintenance of minimum balance in any inoperative a

Levy of penal charges on non-maintenance of minimum balances in inoperative Accounts

Opening of Bank Accounts in the Names of Minors

RBI/2013-14/581DBOD.No.Leg.BC.108/09.07.005/2013-14 May 6, 2014 All Scheduled Commercial Banks (excluding RRBs) Dear Sir/Madam, Opening of Bank Accounts in the Names of Minors Please refer to our circular DBOD.No.Leg.BC.158/C.90(H)-76 dated December 29, 1976 wherein banks were advised to allow minors’ accounts (fixed and savings deposit accounts) with mothers as guardians to be opened subject to safeguards in allowing operations in such accounts by ensuring that the m

RBI/2013-14/581DBOD.No.Leg.BC.108/09.07.005/2013-14 May 6, 2014 All Scheduled Commercial Banks (excluding RRBs) Dear Sir/Madam, Opening of Bank Accounts in the Names of Minors Please refer to our circular DBOD.No.Leg.BC.158/C.90(H)-76 dated December 29, 1976 wherein banks were advised to allow minors’ accounts (fixed and savings deposit accounts) with mothers as guardians to be opened subject to safeguards in allowing operations in such accounts by ensuring that the m

Opening of Bank Accounts in the Names of Minors

Inflation Indexed National Savings Securities- [IINSS-C]

RBI/2013-14/534 DGBA.CDD.No. 5449/13.01.999/2013-2014 March 26, 2014 The Chairman & Managing Director Head Office (Government Accounts Department) State Bank of India & Associate Banks All Nationalised Banks ICICI Bank Ltd., HDFC Bank Ltd, Axis Bank Ltd., and Stock Holding Corporation of India Ltd. (SHCIL) Dear Sir/Madam, Inflation Indexed National Savings Securities- [IINSS-C] Please refer to our circulars DGBA.CDD.No.3688/13.01.999/2013-2014 dated December 1

RBI/2013-14/534 DGBA.CDD.No. 5449/13.01.999/2013-2014 March 26, 2014 The Chairman & Managing Director Head Office (Government Accounts Department) State Bank of India & Associate Banks All Nationalised Banks ICICI Bank Ltd., HDFC Bank Ltd, Axis Bank Ltd., and Stock Holding Corporation of India Ltd. (SHCIL) Dear Sir/Madam, Inflation Indexed National Savings Securities- [IINSS-C] Please refer to our circulars DGBA.CDD.No.3688/13.01.999/2013-2014 dated December 1

Inflation Indexed National Savings Securities- [IINSS-C]

Public Provident Fund Scheme, 1968 (PPF Scheme, 1968) and Senior Citizens Savings Scheme, 2004 (SCSS, 2004) - Revision of interest rates

RBI/2013-14/526 DGBA.CDD. No. 5342 /15.02.001/2013-14 March 21, 2014 The Chairman and Managing Director/Managing DirectorHead Office, Government Accounts DepartmentState Bank of India/State Bank of Bikaner & Jaipur/State Bank of Hyderabad/State Bank of Mysore/State Bank of Patiala/ State Bank of Travancore/Andhra Bank/Allahabad Bank/Bank of Baroda/Bank of India/Bank of Maharashtra/Canara Bank/Central Bank of India/Corporation Bank/Dena Bank/Indian Bank/ Indian Ove

RBI/2013-14/526 DGBA.CDD. No. 5342 /15.02.001/2013-14 March 21, 2014 The Chairman and Managing Director/Managing DirectorHead Office, Government Accounts DepartmentState Bank of India/State Bank of Bikaner & Jaipur/State Bank of Hyderabad/State Bank of Mysore/State Bank of Patiala/ State Bank of Travancore/Andhra Bank/Allahabad Bank/Bank of Baroda/Bank of India/Bank of Maharashtra/Canara Bank/Central Bank of India/Corporation Bank/Dena Bank/Indian Bank/ Indian Ove

Public Provident Fund Scheme, 1968 (PPF Scheme, 1968) and Senior Citizens Savings Scheme, 2004 (SCSS, 2004) - Revision of interest rates

Money Transfer Service Scheme - ‘Direct to Account’ facility

RBI/2013-14/511 A.P. (DIR Series) Circular No. 110 March 4, 2014 To, All Authorised Persons, who are Indian Agents under Money Transfer Service Scheme Madam / Sir, Money Transfer Service Scheme – ‘Direct to Account’ facility Attention of Authorised Persons, who are Indian Agents under Money Transfer Service Scheme (MTSS) is invited to Para 4.4 (e) Payment to Beneficiaries of Annex II - Section I of the A.P. (DIR Series) Circular No. 89 dated March 12, 2013 on Money Tr

RBI/2013-14/511 A.P. (DIR Series) Circular No. 110 March 4, 2014 To, All Authorised Persons, who are Indian Agents under Money Transfer Service Scheme Madam / Sir, Money Transfer Service Scheme – ‘Direct to Account’ facility Attention of Authorised Persons, who are Indian Agents under Money Transfer Service Scheme (MTSS) is invited to Para 4.4 (e) Payment to Beneficiaries of Annex II - Section I of the A.P. (DIR Series) Circular No. 89 dated March 12, 2013 on Money Tr

Money Transfer Service Scheme - ‘Direct to Account’ facility