Notifications - Consumer Education and Protection - RBI - Reserve Bank of India
Notifications
Apr 08, 2009
RTGS Transactions
RBI/2008/09/426 DPSS (CO) RTGS No. 1776 / 04.04.002 / 2008 - 2009 April 8, 2009 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS @@NBSP@@ Dear Sir, RTGS Transactions @@NBSP@@ The volume of RTGS transactions is increasing rapidly. RTGS settled 1.94 million transactions in the month of March 2009 as against 0.72 million transactions in March 2008. Customer transactions settling in RTGS presently constitute 89 percent of total R
RBI/2008/09/426 DPSS (CO) RTGS No. 1776 / 04.04.002 / 2008 - 2009 April 8, 2009 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS @@NBSP@@ Dear Sir, RTGS Transactions @@NBSP@@ The volume of RTGS transactions is increasing rapidly. RTGS settled 1.94 million transactions in the month of March 2009 as against 0.72 million transactions in March 2008. Customer transactions settling in RTGS presently constitute 89 percent of total R
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Mar 09, 2009
Banking Companies (Nomination) Rules, 1985 - Acknowledgement of Nomination and indicating the Name of the Nominee in Pass Books / Fixed Deposit Receipts
RBI / 2008-09/ 406 DBOD.No.Leg.BC.114 /09.07.005/2008-09 March 9, 2009 All Scheduled Commercial Banks (Excluding RRBs) @@NBSP@@ Dear Sir, @@NBSP@@ Banking Companies (Nomination) Rules, 1985 – Acknowledgement of Nomination and indicating the Name of the Nominee in Pass Books / Fixed Deposit Receipts @@NBSP@@ It has been brought to our notice that some banks do not have the system of acknowledging the receipt of the duly completed form of nomination, cancellation and /o
RBI / 2008-09/ 406 DBOD.No.Leg.BC.114 /09.07.005/2008-09 March 9, 2009 All Scheduled Commercial Banks (Excluding RRBs) @@NBSP@@ Dear Sir, @@NBSP@@ Banking Companies (Nomination) Rules, 1985 – Acknowledgement of Nomination and indicating the Name of the Nominee in Pass Books / Fixed Deposit Receipts @@NBSP@@ It has been brought to our notice that some banks do not have the system of acknowledging the receipt of the duly completed form of nomination, cancellation and /o
Feb 18, 2009
StCBs/DCCBs - Unclaimed deposits and inoperative / dormant accounts in banks
RBI/2008-09/386 RPCD.CO.RF.BC.No.89 /07.38.01/2008-09 February 18, 2009 All State and Central Co-operative Banks @@NBSP@@ Dear Sir, @@NBSP@@ Unclaimed deposits and inoperative / dormant accounts in banks @@NBSP@@ In view of the increase in the amount of the unclaimed deposits with banks year after year and the inherent risk associated with such deposits, it is felt that banks should play a more pro-active role in finding the whereabouts of the account holders whose ac
RBI/2008-09/386 RPCD.CO.RF.BC.No.89 /07.38.01/2008-09 February 18, 2009 All State and Central Co-operative Banks @@NBSP@@ Dear Sir, @@NBSP@@ Unclaimed deposits and inoperative / dormant accounts in banks @@NBSP@@ In view of the increase in the amount of the unclaimed deposits with banks year after year and the inherent risk associated with such deposits, it is felt that banks should play a more pro-active role in finding the whereabouts of the account holders whose ac
Feb 18, 2009
Credit/Debit Card transactions-Security Issues and Risk mitigation measures
RBI/2008-2009/387 RBI / DPSS No. 1501 / 02.14.003 / 2008-2009 February 18, 2009 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks /. District Central Co-operative Banks Madam / Dear Sir Credit/Debit Card transactions- Security Issues and Risk mitigation measures The use of Credit/Debit Cards has been increasing in the country. We have been reviewing various
RBI/2008-2009/387 RBI / DPSS No. 1501 / 02.14.003 / 2008-2009 February 18, 2009 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks /. District Central Co-operative Banks Madam / Dear Sir Credit/Debit Card transactions- Security Issues and Risk mitigation measures The use of Credit/Debit Cards has been increasing in the country. We have been reviewing various
Jan 20, 2009
Collateral Free Loans - Micro and Small Enterprises
RBI/2008-09/352RPCD.SME&NFS.BC.No@@NBSP@@84A /06.02.31(P)/2008-09 @@NBSP@@ January 20, 2009 The Chairman/Managing Director All Scheduled Commercial Banks (including RRBs & Local Area Banks) Dear Sir, Collateral Free Loans - Micro and Small Enterprises As you are aware, the High Level Committee appointed by Reserve Bank to suggest measures for improving the delivery system and simplification of procedures for credit to the SSI sector (Chairman: Shri S.L.Kapur)
RBI/2008-09/352RPCD.SME&NFS.BC.No@@NBSP@@84A /06.02.31(P)/2008-09 @@NBSP@@ January 20, 2009 The Chairman/Managing Director All Scheduled Commercial Banks (including RRBs & Local Area Banks) Dear Sir, Collateral Free Loans - Micro and Small Enterprises As you are aware, the High Level Committee appointed by Reserve Bank to suggest measures for improving the delivery system and simplification of procedures for credit to the SSI sector (Chairman: Shri S.L.Kapur)
Jan 14, 2009
USD Denominated Cheques-Improvements in collection process - UCBs
RBI/2008-09/350UBD (PCB). Cir. No. 33/16.26.00/2008-09January 14, 2009The Chief Executive Officers of allAD I and AD II UCBsDear Sir /MadamUSD Denominated Cheques–Improvements in collection process - UCBs Given the number of instances of customer complaints on delay in collection of USD denominated cheques, Reserve Bank conducted a sample study of collection practices followed by banks to explore feasibility of reducing the time lag for collection of such cheques. 2.
RBI/2008-09/350UBD (PCB). Cir. No. 33/16.26.00/2008-09January 14, 2009The Chief Executive Officers of allAD I and AD II UCBsDear Sir /MadamUSD Denominated Cheques–Improvements in collection process - UCBs Given the number of instances of customer complaints on delay in collection of USD denominated cheques, Reserve Bank conducted a sample study of collection practices followed by banks to explore feasibility of reducing the time lag for collection of such cheques. 2.
Dec 19, 2008
StCBs/DCCBs - Disclosing all information relating to processing fees/charges
RBI/2008-09/328RPCD.CO.RF.BC.No.78/07.38.01/2008-09December 19, 2008All State Co-operative Banks (StCBs) andCentral Co-operative Banks (DCCBs)Dear Sir,Disclosing all information relating to processing fees / chargesPlease refer to paragraph 4 of our circular RPCD.CO.RF.BC.No.93/ 07.38.01/2006-07 dated May 16, 2007 regarding complaints about excessive interest charged by banks, wherein State and Central Co-operative Banks were advised to lay down appropriate internal p
RBI/2008-09/328RPCD.CO.RF.BC.No.78/07.38.01/2008-09December 19, 2008All State Co-operative Banks (StCBs) andCentral Co-operative Banks (DCCBs)Dear Sir,Disclosing all information relating to processing fees / chargesPlease refer to paragraph 4 of our circular RPCD.CO.RF.BC.No.93/ 07.38.01/2006-07 dated May 16, 2007 regarding complaints about excessive interest charged by banks, wherein State and Central Co-operative Banks were advised to lay down appropriate internal p
Dec 10, 2008
Guidelines on Fair Practices Code for Lenders - Disclosing all information relating to processing fees / charges
RBI / 2008-09/320 RPCD.CO.RRB.BC.No.75 /03.05.28-B/2008-09 December 10, 2008 All Regional Rural Banks Dear Sir, Guidelines on Fair Practices Code for Lenders- Disclosing all information relating to processing fees / charges Please refer to our circular RPCD.BOS./81/13.33.01/2005-06 dated May 16, 2006 on the captioned subject in respect of which all commercial banks including RRBs were advised to display charges related to certain services in their offices/branches. 2.
RBI / 2008-09/320 RPCD.CO.RRB.BC.No.75 /03.05.28-B/2008-09 December 10, 2008 All Regional Rural Banks Dear Sir, Guidelines on Fair Practices Code for Lenders- Disclosing all information relating to processing fees / charges Please refer to our circular RPCD.BOS./81/13.33.01/2005-06 dated May 16, 2006 on the captioned subject in respect of which all commercial banks including RRBs were advised to display charges related to certain services in their offices/branches. 2.
Dec 10, 2008
Foreign Exchange Management Act, 1999 - Foreign Travel - Mode of payment in Rupees
RBI/2008-09/318A. P. (DIR Series) Circular No. 40A. P. (FL Series) Circular No. 03December 10, 2008ToAll Authorised Dealers Category I & II and Full Fledged Money ChangersMadam / Sir,Foreign Exchange Management Act, 1999 –Foreign Travel – Mode of payment in RupeesAttention of Authorised Dealers Category I & II and Full Fledged Money Changers (FFMCs) is invited to paragraph A.10 of the Annexure to A. P. (DIR Series) Circular No.19 dated October 30, 2000, in ter
RBI/2008-09/318A. P. (DIR Series) Circular No. 40A. P. (FL Series) Circular No. 03December 10, 2008ToAll Authorised Dealers Category I & II and Full Fledged Money ChangersMadam / Sir,Foreign Exchange Management Act, 1999 –Foreign Travel – Mode of payment in RupeesAttention of Authorised Dealers Category I & II and Full Fledged Money Changers (FFMCs) is invited to paragraph A.10 of the Annexure to A. P. (DIR Series) Circular No.19 dated October 30, 2000, in ter
Nov 25, 2008
Guidelines on Fair Practices Code for Lenders- Disclosing all information relating to processing fees / charges
RBI / 2008-09 / 296 DBOD.No.Leg.BC. 86 /09.07.005/2008-09 November 25, 2008 All Scheduled Commercial Banks / All India Financial Institutions (Excluding RRBs) Dear Sir, Guidelines on Fair Practices Code for Lenders- Disclosing all information relating to processing fees / charges Please refer to our Circular DBOD.No.Leg.BC.65 /09.07.005/2006-07 dated March 6, 2007 wherein banks / FIs were advised that loan application forms in respect of all categories of loans irresp
RBI / 2008-09 / 296 DBOD.No.Leg.BC. 86 /09.07.005/2008-09 November 25, 2008 All Scheduled Commercial Banks / All India Financial Institutions (Excluding RRBs) Dear Sir, Guidelines on Fair Practices Code for Lenders- Disclosing all information relating to processing fees / charges Please refer to our Circular DBOD.No.Leg.BC.65 /09.07.005/2006-07 dated March 6, 2007 wherein banks / FIs were advised that loan application forms in respect of all categories of loans irresp
Oct 24, 2008
Savings Bonds now eligible as Collateral for Loans
RBI.No.2008-09/247 DBOD.No.Dir.BC. 66/13.03.00/2008-2009 October 24, 2008 All Scheduled Commercial Banks (excluding RRBs) 7% Savings Bonds 2002, 6.5% Savings Bonds 2003 (Non-taxable) & 8% Savings (Taxable) Bonds 2003 - Collateral facility As you are aware, in terms of relevant Government of India Notifications, Savings Bonds issued under the captioned schemes, are presently not eligible as collateral for loans from banks, financial institutions and non banking fin
RBI.No.2008-09/247 DBOD.No.Dir.BC. 66/13.03.00/2008-2009 October 24, 2008 All Scheduled Commercial Banks (excluding RRBs) 7% Savings Bonds 2002, 6.5% Savings Bonds 2003 (Non-taxable) & 8% Savings (Taxable) Bonds 2003 - Collateral facility As you are aware, in terms of relevant Government of India Notifications, Savings Bonds issued under the captioned schemes, are presently not eligible as collateral for loans from banks, financial institutions and non banking fin
Oct 24, 2008
Relief/Savings Bonds - Rights of Customers
RBI/2008-09/249 Ref DGBA.CDD No H – 3854 / 13.01.299 / 2008-09 October 24, 2008 Kartika 2, 1930 (S) The General Manager State Bank of India and Associate Banks 17 Nationalised Banks The Managing Director Axis Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd and SHCIL Dear Sir, Relief/Savings Bonds – Rights of Customers Please refer to our Circular No RBI / 2004 / 181 (Ref No DGBA.CO.DT. No. 13.01.299 / H-6252./ 2003-04) dated April 22, 2004 wherein Agency Ban
RBI/2008-09/249 Ref DGBA.CDD No H – 3854 / 13.01.299 / 2008-09 October 24, 2008 Kartika 2, 1930 (S) The General Manager State Bank of India and Associate Banks 17 Nationalised Banks The Managing Director Axis Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd and SHCIL Dear Sir, Relief/Savings Bonds – Rights of Customers Please refer to our Circular No RBI / 2004 / 181 (Ref No DGBA.CO.DT. No. 13.01.299 / H-6252./ 2003-04) dated April 22, 2004 wherein Agency Ban
Oct 15, 2008
Savings Bonds now eligible as Collateral for Loans
RBI/2008-2009/225 UBD.PCB.Cir. No. 6 /13.05.000/2008-09 October 15@@NBSP@@ , 2008 The Chief Executive Officer of all Primary Scheduled (Urban) Co-op. Banks Dear Sir / Madam, 7% Savings Bonds 2002, 6.5% Savings Bonds 2003 (Non-taxable) & 8% Savings (Taxable) Bonds@@NBSP@@ 2003 - Collateral facility - UCBs As you are aware of, in terms of relevant Government of India Notifications, Savings Bonds issued under the captioned schemes, were not eligible as collateral for
RBI/2008-2009/225 UBD.PCB.Cir. No. 6 /13.05.000/2008-09 October 15@@NBSP@@ , 2008 The Chief Executive Officer of all Primary Scheduled (Urban) Co-op. Banks Dear Sir / Madam, 7% Savings Bonds 2002, 6.5% Savings Bonds 2003 (Non-taxable) & 8% Savings (Taxable) Bonds@@NBSP@@ 2003 - Collateral facility - UCBs As you are aware of, in terms of relevant Government of India Notifications, Savings Bonds issued under the captioned schemes, were not eligible as collateral for
Sep 19, 2008
Payment of interest on accounts frozen by banks
RBI/2008-09/186 DBOD.No.Leg.BC.47/09.07.005/2008-09 September 19, 2008 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Payment of interest on accounts frozen by banks As banks are aware, at times they are required to freeze the accounts of customers based on the orders of the enforcement authorities. An issue has been raised regarding payment of interest on such frozen accounts. 2. The issue was examined in consultation with Indian Banks’ Association and ban
RBI/2008-09/186 DBOD.No.Leg.BC.47/09.07.005/2008-09 September 19, 2008 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Payment of interest on accounts frozen by banks As banks are aware, at times they are required to freeze the accounts of customers based on the orders of the enforcement authorities. An issue has been raised regarding payment of interest on such frozen accounts. 2. The issue was examined in consultation with Indian Banks’ Association and ban
Aug 22, 2008
Display of information by banks - Comprehensive Notice Board
RBI/2008-09/137 DBOD.No. Leg. BC. 33 /09.07.005/2008-09 August 22, 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Display of information by banks –@@NBSP@@ Comprehensive Notice Board The display of information by banks in their branches is one of the modes of imparting financial education. This display enables customers to make informed decision regarding products and services of the bank and be aware of their rights as also the obligations of the bank
RBI/2008-09/137 DBOD.No. Leg. BC. 33 /09.07.005/2008-09 August 22, 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Display of information by banks –@@NBSP@@ Comprehensive Notice Board The display of information by banks in their branches is one of the modes of imparting financial education. This display enables customers to make informed decision regarding products and services of the bank and be aware of their rights as also the obligations of the bank
Aug 22, 2008
Unclaimed Deposits / Inoperative Accounts in banks
RBI / 2008-09 / 138DBOD.No.Leg. BC. 34@@NBSP@@ /09.07.005/2008-09 August @@NBSP@@22, @@NBSP@@2008 All Scheduled Commercial Banks@@NBSP@@@@NBSP@@ (Excluding RRBs) Dear Sir, Unclaimed Deposits / Inoperative Accounts@@NBSP@@ in banks Please refer to our Circular DBOD.No.Com.BC.109/C.408/A-77 dated October 1, 1977 wherein banks were advised that deposit accounts which have not been operated upon over a period, say two years should be segregated and maintained in separate
RBI / 2008-09 / 138DBOD.No.Leg. BC. 34@@NBSP@@ /09.07.005/2008-09 August @@NBSP@@22, @@NBSP@@2008 All Scheduled Commercial Banks@@NBSP@@@@NBSP@@ (Excluding RRBs) Dear Sir, Unclaimed Deposits / Inoperative Accounts@@NBSP@@ in banks Please refer to our Circular DBOD.No.Com.BC.109/C.408/A-77 dated October 1, 1977 wherein banks were advised that deposit accounts which have not been operated upon over a period, say two years should be segregated and maintained in separate
Aug 12, 2008
RBI cautions Public against Fictitious offers of Remitting cheap funds from abroad
RBI/2008-09/126UBD.PCB. Cir . No.6/12.05.000 /2008-09 August 12 , 2008 The Chief Executive Officer of All Primary (Urban) Co-op. Banks Dear Sir/Madam RBI cautions Public against Fictitious offers of Remitting cheap funds from abroad As you may be aware, fictitious lottery and money circulation schemes aimed at defrauding members of the public have come to light from time to time. It is clarified that remittances in any form towards participation in lottery schemes is
RBI/2008-09/126UBD.PCB. Cir . No.6/12.05.000 /2008-09 August 12 , 2008 The Chief Executive Officer of All Primary (Urban) Co-op. Banks Dear Sir/Madam RBI cautions Public against Fictitious offers of Remitting cheap funds from abroad As you may be aware, fictitious lottery and money circulation schemes aimed at defrauding members of the public have come to light from time to time. It is clarified that remittances in any form towards participation in lottery schemes is
Aug 05, 2008
8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS
RBI/2008-2009/121Ref. DGBA.CDD. No. H - 1311/13.01.299/2008-09August 5, 2008Shravana 14, 1930 (S)The Chairman and Managing DirectorState Bank of India & Associate Banks17 Nationalised BanksAXIS Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd / & SHCILDear Sir,8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS Please refer to our circular No. RBI/2007-08/141 with reference No. DGBA.CDD No. H-3024/13.01.299/2007-08 dated September 19, 2007 c
RBI/2008-2009/121Ref. DGBA.CDD. No. H - 1311/13.01.299/2008-09August 5, 2008Shravana 14, 1930 (S)The Chairman and Managing DirectorState Bank of India & Associate Banks17 Nationalised BanksAXIS Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd / & SHCILDear Sir,8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS Please refer to our circular No. RBI/2007-08/141 with reference No. DGBA.CDD No. H-3024/13.01.299/2007-08 dated September 19, 2007 c
Jul 23, 2008
Credit Card Operations of Banks
RBI/2008-2009/100 DBOD.FSD.BC.23/24.01.011/2008-09 July@@NBSP@@ 23 , 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Credit Card Operations of Banks Please refer to the Master Circular on Credit Card Operations of banks (Circular No.DBOD.FSD.BC.6/24.01.011/2008-2009) dated July 1, 2008. 2. In this connection, we advise that the Reserve Bank of India had undertaken a study on the credit card operations of banks, based on the complaints received by the Ban
RBI/2008-2009/100 DBOD.FSD.BC.23/24.01.011/2008-09 July@@NBSP@@ 23 , 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Credit Card Operations of Banks Please refer to the Master Circular on Credit Card Operations of banks (Circular No.DBOD.FSD.BC.6/24.01.011/2008-2009) dated July 1, 2008. 2. In this connection, we advise that the Reserve Bank of India had undertaken a study on the credit card operations of banks, based on the complaints received by the Ban
Jul 09, 2008
StCBs/DCCBs - Banking Facilities to Visually Challenged
RBI/2008-09/91 RPCD.CO.RF.No.BC@@NBSP@@ 1/07.06.00/2008-09 July 9, 2008 18 Ashadha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Banking facilities to the visually challenged It has been brought to our notice that visually challenged persons are facing problems in availing banking facilities. It may be noted that banking facilities including cheque book facility / operation of ATM / locker, etc. cannot be denied to the visually challenged as they ar
RBI/2008-09/91 RPCD.CO.RF.No.BC@@NBSP@@ 1/07.06.00/2008-09 July 9, 2008 18 Ashadha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Banking facilities to the visually challenged It has been brought to our notice that visually challenged persons are facing problems in availing banking facilities. It may be noted that banking facilities including cheque book facility / operation of ATM / locker, etc. cannot be denied to the visually challenged as they ar
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