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Retail Direct Scheme

Account opening related queries

11. Can I open a Retail Direct Gilt (RDG) account if I have already invested in Government securities through other channels? +

Yes.

12. What is the cost of opening and maintaining Retail Direct Gilt (RDG) Account? +

RDG Account can be opened and maintained with RBI free of cost.Know Your Customer (KYC) related queries

Know Your Customer (KYC) related queries

13. What are the ways of doing my KYC verification for Retail Direct Gilt (RDG) account? +

There are two ways of doing KYC verification – CKYC based and video KYC.

14. How does the CKYC process work? +

Enter your PAN card number and date of birth to retrieve details available in CKYC.
Provide address details, scanned copy of your signature, bank account details and nominee details.
Authenticate the user agreement form using Aadhaar by submitting the OTP sent on your mobile number linked to Aadhaar.

15. Who should do video KYC? +

In case your data does not exist in the CKYC database, you will have to opt for the video KYC method.

16. How does the video KYC process work? +

Upload a scanned copy of your PAN card.
Download the XML version of your Aadhaar from the UIDAI website and upload it. Use the 4-digit pin specified while downloading XML version.
Provide address details, scanned copy of your signature, bank account details and nominee details.
Complete the video KYC by choosing a time slot for later or immediately, depending on the availability at that point of time.
Authenticate the user agreement form by Aadhaar using the OTP sent on your mobile number linked to Aadhaar.

17. Do I need to upload my address proof? +

Only if your address has changed from the one mentioned in CKYC. In that case, you may update your new address and upload a proof for the same.

18. Why do I need to provide my bank account details? +

The funds will be settled through this rupee savings bank account in case of any purchase/sale. Periodic coupon payments and redemption amount of the invested security will also be credited to this bank account.

19. How can I link my bank account with my Retail Direct Gilt (RDG) account? +

To link your bank account, you can either upload a picture of your bank account’s cancelled cheque from where the system will automatically read the required details or enter the bank account details yourself. The system will then transfer a token amount to your account. Confirming this token amount on the next screen will lead to automatic verification and linking.

20. What if my KYC process does not get completed in one session? +

Your progress during KYC verification process will be saved so that you do not have to re-enter the details if you start again. The saved progress can be accessed using the link in the email which you received after registration, intimating you about KYC initiation. However, when you start again, you will have to keep clicking on ‘Next’ to move ahead without re-entering the previously saved details.