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Official Website of Reserve Bank of India
Master Circulars
May 03, 2010
Customer complaints relating to ATM transactions
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
PDF (
Mar 19, 2010
Customer complaints relating to ATM transactions
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
Jul 01, 2009
Master Circular - Guidelines for Relief Measures by Banks in Areas affected by Natural Calamities
RBI/2009-10/ 36 RPCD. No. PLFS. BC.@@NBSP@@ 1@@NBSP@@@@NBSP@@ / 05.04.02/ 2009- 10 July 1, 2009 The Chairman/Managing Director/Chief Executive Officer All scheduled commercial banks (excluding Regional Rural Banks) Dear Sir, MASTER CIRCULAR - GUIDELINES FOR RELIEF MEASURES BY BANKS IN AREAS AFFECTED BY NATURAL CALAMITIES Please refer to our Master Circular RPCD.No.PLFS.BC.1 /05.04.02/2008-09 dated July 1, 2008, incorporating guidelines issued to banks in regard to mat
RBI/2009-10/ 36 RPCD. No. PLFS. BC.@@NBSP@@ 1@@NBSP@@@@NBSP@@ / 05.04.02/ 2009- 10 July 1, 2009 The Chairman/Managing Director/Chief Executive Officer All scheduled commercial banks (excluding Regional Rural Banks) Dear Sir, MASTER CIRCULAR - GUIDELINES FOR RELIEF MEASURES BY BANKS IN AREAS AFFECTED BY NATURAL CALAMITIES Please refer to our Master Circular RPCD.No.PLFS.BC.1 /05.04.02/2008-09 dated July 1, 2008, incorporating guidelines issued to banks in regard to mat
Jul 01, 2009
Master Circular - Levy of Penal Interest for Delayed Reporting/Wrong Reporting/Non-Reporting of Currency Chest Transactions and Penal Measures for Cases involving Shortages/Inclusion of Counterfeit Banknotes in Chest Balances/Chest remittances
RBI/2009-10/89 DCM(CC) No.G-1 /03.35.01/2009-10 July 01, 2009 1. The Chairman& Managing Director/Chief Executive Officer (All Banks having Currency Chests) 2. Director of Treasuries (State Governments as per list enclosed) Dear Sir/Madam Master Circular – Levy of Penal Interest for Delayed Reporting/Wrong Reporting/Non-Reporting of Currency Chest Transactions and Penal Measures for Cases involving Shortages/Inclusion of Counterfeit Banknotes in Chest Balances/Ches
RBI/2009-10/89 DCM(CC) No.G-1 /03.35.01/2009-10 July 01, 2009 1. The Chairman& Managing Director/Chief Executive Officer (All Banks having Currency Chests) 2. Director of Treasuries (State Governments as per list enclosed) Dear Sir/Madam Master Circular – Levy of Penal Interest for Delayed Reporting/Wrong Reporting/Non-Reporting of Currency Chest Transactions and Penal Measures for Cases involving Shortages/Inclusion of Counterfeit Banknotes in Chest Balances/Ches
Jul 01, 2009
Master Circular on Appointment & delisting of Brokers and Payment of Brokerage on Relief / Savings Bonds
RBI/2009-10/53 DGBA.CDD No. H 23/ 13.01.299 / 2009-10 July 1, 2009 Ashadha 9, 1931 (S) The Chairman / Managing Director State Bank of India and Associate banks 17 Nationalized banks ICICI Bank Ltd / IDBI Bank Ltd / HDFC Bank Ltd / Axis Bank Ltd Stock Holding Corporation of India Ltd Dear Sir, Master Circular on Appointment & delisting of Brokers and Payment of Brokerage on Relief / Savings Bonds Please refer to our Master Circular No RBI/2008-09/28 dated July 1, 2
RBI/2009-10/53 DGBA.CDD No. H 23/ 13.01.299 / 2009-10 July 1, 2009 Ashadha 9, 1931 (S) The Chairman / Managing Director State Bank of India and Associate banks 17 Nationalized banks ICICI Bank Ltd / IDBI Bank Ltd / HDFC Bank Ltd / Axis Bank Ltd Stock Holding Corporation of India Ltd Dear Sir, Master Circular on Appointment & delisting of Brokers and Payment of Brokerage on Relief / Savings Bonds Please refer to our Master Circular No RBI/2008-09/28 dated July 1, 2
Jul 01, 2009
Master Circular Priority Sector Lending-Credit facilities to Scheduled Castes (SCs) & Scheduled Tribes (STs)
RBI/2009-10/32 RPCD.SP.BC.No.4/09.09.01/2009-10 July 1, 2009 All Indian Scheduled Commercial Banks Dear Sir, Master Circular Priority Sector Lending-Credit facilities to Scheduled Castes (SCs)@@NBSP@@ & Scheduled Tribes (STs) Reserve Bank of India has, periodically, issued instructions / directives to banks with regard to providing Credit facilities to Scheduled Castes (SCs) and Scheduled Tribes (STs). To enable banks to have current instructions at one place, a M
RBI/2009-10/32 RPCD.SP.BC.No.4/09.09.01/2009-10 July 1, 2009 All Indian Scheduled Commercial Banks Dear Sir, Master Circular Priority Sector Lending-Credit facilities to Scheduled Castes (SCs)@@NBSP@@ & Scheduled Tribes (STs) Reserve Bank of India has, periodically, issued instructions / directives to banks with regard to providing Credit facilities to Scheduled Castes (SCs) and Scheduled Tribes (STs). To enable banks to have current instructions at one place, a M
Jul 01, 2009
Master Circular- Frauds - Future approach towards monitoring of frauds in NBFCs
RBI/2009-10/7 DNBS.PD.CC. No. 149 / 03.10.042 / 2009-10 @@NBSP@@July 1, 2009 All Deposit taking NBFCs (including RNBCs) Dear Sirs, Master Circular- Frauds – Future approach towards monitoring of frauds in NBFCs As you are aware, in order to have all current instructions on the subject at one place, the Reserve Bank of India had issued a Master Circular@@NBSP@@@@NBSP@@ No@@NBSP@@ 121@@NBSP@@ @@NBSP@@@@NBSP@@on the@@NBSP@@ captioned subject, which is now updated up to 3
RBI/2009-10/7 DNBS.PD.CC. No. 149 / 03.10.042 / 2009-10 @@NBSP@@July 1, 2009 All Deposit taking NBFCs (including RNBCs) Dear Sirs, Master Circular- Frauds – Future approach towards monitoring of frauds in NBFCs As you are aware, in order to have all current instructions on the subject at one place, the Reserve Bank of India had issued a Master Circular@@NBSP@@@@NBSP@@ No@@NBSP@@ 121@@NBSP@@ @@NBSP@@@@NBSP@@on the@@NBSP@@ captioned subject, which is now updated up to 3
Jul 01, 2009
Master Circulars - Mortgage Guarantee Companies
RBI/2009-10/14 DNBS (PD-MGC) C.C. No. 4@@NBSP@@ / 23.11.01 / 2009-10 July 1, 2009 To The Chairman/CEOs of all Mortgage Guarantee Companies Dear Sir, Master Circulars – Mortgage Guarantee Companies As you are aware, in order to have all current instructions on the subject at one place, the Reserve Bank of India had issued a Master Circulars on the captioned subject, which is now updated up to 30th June 2009. It may be noted that the Master Circular consolidates and upd
RBI/2009-10/14 DNBS (PD-MGC) C.C. No. 4@@NBSP@@ / 23.11.01 / 2009-10 July 1, 2009 To The Chairman/CEOs of all Mortgage Guarantee Companies Dear Sir, Master Circulars – Mortgage Guarantee Companies As you are aware, in order to have all current instructions on the subject at one place, the Reserve Bank of India had issued a Master Circulars on the captioned subject, which is now updated up to 30th June 2009. It may be noted that the Master Circular consolidates and upd
Jul 01, 2009
Master Circular on New “Self Employment Scheme for Rehabilitation of Manual Scavengers” (SRMS) from the Ministry of Social Justice & Empowerment for rehabilitation of all the remaining scavengers and their dependents by September 2009
RBI/2009-10/34 RPCD.SP.BC. No.6/09.03.01/ 2009-10 July 1, 2009 The Chairman/ Managing Director All Indian Public Sector Banks ( Excluding RRBs) Dear Sir, Master Circular on New “Self Employment Scheme for Rehabilitation of Manual Scavengers” (SRMS) from the Ministry of Social Justice & Empowerment for rehabilitation of all the remaining scavengers and their dependents by September 2009 Reserve Bank of India had issued instructions in April 2008 to banks regarding
RBI/2009-10/34 RPCD.SP.BC. No.6/09.03.01/ 2009-10 July 1, 2009 The Chairman/ Managing Director All Indian Public Sector Banks ( Excluding RRBs) Dear Sir, Master Circular on New “Self Employment Scheme for Rehabilitation of Manual Scavengers” (SRMS) from the Ministry of Social Justice & Empowerment for rehabilitation of all the remaining scavengers and their dependents by September 2009 Reserve Bank of India had issued instructions in April 2008 to banks regarding
Jul 01, 2009
Master Circular - Lending to Priority Sector
RBI/2009-10/52 RPCD. CO. Plan. BC.@@NBSP@@ 2 /04.09.01/ 2009-10 @@NBSP@@July 1, 2009 The Chairman/ Managing Director/ Chief Executive Officer [All scheduled commercial banks (excluding Regional Rural Banks)] Dear Sir, MASTER CIRCULAR - LENDING TO PRIORITY SECTOR The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/directives to banks on lending to Priority Sector. In order to enable the banks to have current instructions at one
RBI/2009-10/52 RPCD. CO. Plan. BC.@@NBSP@@ 2 /04.09.01/ 2009-10 @@NBSP@@July 1, 2009 The Chairman/ Managing Director/ Chief Executive Officer [All scheduled commercial banks (excluding Regional Rural Banks)] Dear Sir, MASTER CIRCULAR - LENDING TO PRIORITY SECTOR The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/directives to banks on lending to Priority Sector. In order to enable the banks to have current instructions at one
Jul 01, 2009
Master Circular on Priority Sector Lending- Special Programmes- Swarnajayanti Gram Swarozgar Yojana (SGSY)
RBI/ 2009-10/ 35 RPCD.SP.BC.No.7 /09.01.01/2009-10 July 01, 2009 All Commercial Banks Dear Sir, Master Circular on Priority Sector Lending- Special Programmes- Swarnajayanti Gram Swarozgar Yojana (SGSY) Please refer to our Master Circular RBI/2008-09/38; RPCD.SP.BC.No.3/09.01.01/ 2008-09 dated July 1, 2008 on Swarnajayanti Gram Swarozgar Yojana (SGSY). To enable the banks to have current instructions at one place, an up-dated Master Circular incorporating all the exis
RBI/ 2009-10/ 35 RPCD.SP.BC.No.7 /09.01.01/2009-10 July 01, 2009 All Commercial Banks Dear Sir, Master Circular on Priority Sector Lending- Special Programmes- Swarnajayanti Gram Swarozgar Yojana (SGSY) Please refer to our Master Circular RBI/2008-09/38; RPCD.SP.BC.No.3/09.01.01/ 2008-09 dated July 1, 2008 on Swarnajayanti Gram Swarozgar Yojana (SGSY). To enable the banks to have current instructions at one place, an up-dated Master Circular incorporating all the exis
Jul 01, 2009
Master Circular Priority Sector Lending- Special Programmes Swarna Jayanti Shahari Rozgar Yojana (SJSRY)
RBI/2009-10/31 RPCD.SP.BC.No.3 /09.16.01/2009-10 July 1, 2009 The Chairman / Managing Director All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Master Circular Priority Sector Lending- Special Programmes Swarna Jayanti Shahari Rozgar Yojana (SJSRY) Reserve Bank of India has, periodically, issued instructions/directives to banks with regard to operationalisation of the Swarna Jayanti Shahari Rozgar Yojana (SJSRY). To enable banks to have current instructions a
RBI/2009-10/31 RPCD.SP.BC.No.3 /09.16.01/2009-10 July 1, 2009 The Chairman / Managing Director All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Master Circular Priority Sector Lending- Special Programmes Swarna Jayanti Shahari Rozgar Yojana (SJSRY) Reserve Bank of India has, periodically, issued instructions/directives to banks with regard to operationalisation of the Swarna Jayanti Shahari Rozgar Yojana (SJSRY). To enable banks to have current instructions a
Jul 01, 2009
Master Circular on Capital Adequacy Standards and Risk Management Guidelines for standalone Primary Dealers
RBI/2009-10/55 IDMD.PDRD.02/03.64.00/2009-10 July 1, 2009 All Primary Dealers in the Government Securities Market Dear Sir Master Circular on Capital Adequacy Standards and Risk Management Guidelines for standalone Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines on Capital Adequacy Standards and Risk Management for standalone Primary Dealers (PDs). To enable the PDs to have all the current instructions at one place, a Ma
RBI/2009-10/55 IDMD.PDRD.02/03.64.00/2009-10 July 1, 2009 All Primary Dealers in the Government Securities Market Dear Sir Master Circular on Capital Adequacy Standards and Risk Management Guidelines for standalone Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines on Capital Adequacy Standards and Risk Management for standalone Primary Dealers (PDs). To enable the PDs to have all the current instructions at one place, a Ma
Jul 01, 2009
Master Circular on Call/Notice Money Market Operations
RBI/2009-10/46 FMD. MSRG. No. 36/02.08.003/2009-10@@NBSP@@@@NBSP@@ July 1, 2009 Aashadha 9, 1931 (S) The Chairmen/Chief Executives of all Scheduled Commercial Banks (excluding RRBs) / Co-operative Banks / Primary Dealers Dear Sirs, Master Circular on Call/Notice Money Market Operations As you are aware, the Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/directives to banks in regard to matters relating to call/notice money mar
RBI/2009-10/46 FMD. MSRG. No. 36/02.08.003/2009-10@@NBSP@@@@NBSP@@ July 1, 2009 Aashadha 9, 1931 (S) The Chairmen/Chief Executives of all Scheduled Commercial Banks (excluding RRBs) / Co-operative Banks / Primary Dealers Dear Sirs, Master Circular on Call/Notice Money Market Operations As you are aware, the Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/directives to banks in regard to matters relating to call/notice money mar
Jul 01, 2009
Master Circular - Guidelines for Issue of Certificates of Deposit
RBI/2009-10/47 FMD.MSRG.No. 38/02.08.003/2009-10 July 1, 2009 The Chairmen / Chief Executives of All Scheduled Banks (excluding RRBs and LABs) and All-India Term Lending and Refinancing Institutions Dear Sirs, Guidelines for Issue of Certificates of Deposit As you are aware, with a view to further widening the range of money market instruments and giving investors greater flexibility in deployment of their short-term surplus funds, Certificates of Deposit (CDs) were i
RBI/2009-10/47 FMD.MSRG.No. 38/02.08.003/2009-10 July 1, 2009 The Chairmen / Chief Executives of All Scheduled Banks (excluding RRBs and LABs) and All-India Term Lending and Refinancing Institutions Dear Sirs, Guidelines for Issue of Certificates of Deposit As you are aware, with a view to further widening the range of money market instruments and giving investors greater flexibility in deployment of their short-term surplus funds, Certificates of Deposit (CDs) were i
Jul 01, 2009
Master Circular on Risk Management and Inter-Bank Dealings
RBI/2009-10/26 Master Circular No. 06 /2009-10 July 1,@@NBSP@@ 2009 To, @@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@ All Authorised Dealers - Category I Banks Madam / Sir, Master Circular on Risk Management and Inter-Bank Dealings Rupee Accounts of Non-Resident Banks, Inter-Bank Dealings, Foreign Exchange Derivative Contracts, etc. are governed by the provisions in Notification No. FEMA1/2000-RB, Regulation 4(2) of Notification No. FEMA3/RB-2000 and Notifi
RBI/2009-10/26 Master Circular No. 06 /2009-10 July 1,@@NBSP@@ 2009 To, @@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@@@NBSP@@ All Authorised Dealers - Category I Banks Madam / Sir, Master Circular on Risk Management and Inter-Bank Dealings Rupee Accounts of Non-Resident Banks, Inter-Bank Dealings, Foreign Exchange Derivative Contracts, etc. are governed by the provisions in Notification No. FEMA1/2000-RB, Regulation 4(2) of Notification No. FEMA3/RB-2000 and Notifi
Jul 01, 2009
Master Circular - Guidelines for Issue of Commercial Paper
RBI/2009-10/45 Ref.No. FMD.MSRG.No.37/02.08.003/2009-10 July 1, 2009 Ashadha 09, 1931 (S) The Chairmen/Chief Executives of All Scheduled Banks, Primary Dealers and All-India Financial Institutions Dear Sir, Guidelines for Issue of Commercial Paper As you are aware, Commercial Paper (CP), an unsecured money market instrument issued in the form of a promissory note, was introduced in India in 1990 with a view to enabling highly rated corporate borrowers to diversify the
RBI/2009-10/45 Ref.No. FMD.MSRG.No.37/02.08.003/2009-10 July 1, 2009 Ashadha 09, 1931 (S) The Chairmen/Chief Executives of All Scheduled Banks, Primary Dealers and All-India Financial Institutions Dear Sir, Guidelines for Issue of Commercial Paper As you are aware, Commercial Paper (CP), an unsecured money market instrument issued in the form of a promissory note, was introduced in India in 1990 with a view to enabling highly rated corporate borrowers to diversify the
Jul 01, 2009
Master Circular - Foreign Contribution ( Regulation ) Act, 1976 - Obligations of Banks in Regulating Receipt of Foreign Contributions by Associations / Organizations in India
RBI/2009-2010/72 Ref No. DBOD. AML. BC. No.1 / 14.08.001 / 2009 – 10 July 01, 2009 The Chairman & CEOs of all Scheduled Commercial Banks (excluding RRBs) and all Financial Institutions Dear Sir, Master Circular – Foreign Contribution ( Regulation ) Act, 1976 – Obligations of Banks in Regulating Receipt of Foreign Contributions byAssociations / Organizations in India Please refer to our Master Circular DBOD.AML.BC.No.8/14.08.001/2008–09 dated July 01, 2008 consolid
RBI/2009-2010/72 Ref No. DBOD. AML. BC. No.1 / 14.08.001 / 2009 – 10 July 01, 2009 The Chairman & CEOs of all Scheduled Commercial Banks (excluding RRBs) and all Financial Institutions Dear Sir, Master Circular – Foreign Contribution ( Regulation ) Act, 1976 – Obligations of Banks in Regulating Receipt of Foreign Contributions byAssociations / Organizations in India Please refer to our Master Circular DBOD.AML.BC.No.8/14.08.001/2008–09 dated July 01, 2008 consolid
Jul 01, 2009
Master Circular Lending to Micro, Small & Medium Enterprises (MSME) Sector
RBI/2009-10/59 RPCD.SME & NFS. BC. No.10/ 06.02.31/ 2009-10 July 1, 2009 The Chairman/Managing Director/ Chief Executive Officer All Scheduled Commercial Banks (including Regional Rural Banks/Local Area Banks) Dear Sir, MASTER CIRCULAR - LENDING TO MICRO, SMALL & MEDIUM ENTERPRISES (MSME) SECTOR As you are aware, the Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/directives to banks in the matters relating to lending t
RBI/2009-10/59 RPCD.SME & NFS. BC. No.10/ 06.02.31/ 2009-10 July 1, 2009 The Chairman/Managing Director/ Chief Executive Officer All Scheduled Commercial Banks (including Regional Rural Banks/Local Area Banks) Dear Sir, MASTER CIRCULAR - LENDING TO MICRO, SMALL & MEDIUM ENTERPRISES (MSME) SECTOR As you are aware, the Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/directives to banks in the matters relating to lending t
Jul 01, 2009
Master Circular on Customer Service - UCBs
RBI/2009-10/87 UBD.BPD.(PCB).MC.No. 10 /09.39.000/2009-10 July@@NBSP@@ 1, 2009 Chief Executive Officers of All Primary (Urban) Co-operative Banks@@NBSP@@ Dear Sir, Master Circular on Customer Service - UCBs Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 09.39.00/2008-09 dated July 1, 2008 on the captioned subject (available at RBI website www.rbi.org.in).The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subjec
RBI/2009-10/87 UBD.BPD.(PCB).MC.No. 10 /09.39.000/2009-10 July@@NBSP@@ 1, 2009 Chief Executive Officers of All Primary (Urban) Co-operative Banks@@NBSP@@ Dear Sir, Master Circular on Customer Service - UCBs Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 09.39.00/2008-09 dated July 1, 2008 on the captioned subject (available at RBI website www.rbi.org.in).The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subjec
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Page Last Updated on: December 29, 2025
