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Index to RBI Circulars

Circular Number Date Of Issue Department Subject Meant For
RBI/CEPD/2023-24/108 CEPD.PRD.No.S1228/13.01.019/2023-24 29.12.2023 Customer Service Department Master Direction - Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2023

(1) Chairman/Managing Director/CEO of All Scheduled Commercial Banks (excluding RRBs)
(2) Chairman/Managing Director/CEO of All NBFCs
(3) Chairman/Managing Director/CEO of Non-Bank System Participants
(4) Chairman/Managing Director/CEO of All Credit Information Companies

RBI/2022-2023/168 CO.CEPD.PRS.No.S1233/13-01-018/2022-2023 23.01.2023 Customer Service Department Safe Deposit Locker/Safe Custody Article Facility provided by banks All Commercial Banks (including RRBs, Small Finance Banks, Payment Banks and Local Area Banks) All Co-operative Banks
RBI/2022-2023/124 CEPD.PRD.No.S806/13-01-008/2022-23 06.10.2022 Customer Service Department Appointment of Internal Ombudsman by the Credit Information Companies All Credit Information Companies
Ref.CEPD.PRD.No.S544/13.01.001/2022-23 05.08.2022 Customer Service Department Reserve Bank - Integrated Ombudsman Scheme, 2021 (RBIOS, 2021)
RBI/2021-2022/126 CO.CEPD.PRS.No.S874/13-01-008/2021-2022 15.11.2021 Customer Service Department Appointment of Internal Ombudsman by Non-Banking Financial Companies The Chairman/Managing Director & CEO a) NBFCs-D with 10 or more branches, and b) NBFCs-ND with asset size of Rs 5,000 crore and above (excluding NBFCs given in para 3 of this direction)
RBI Ref. CEPD. PRD. No.S873/13.01.001/2021-22 12.11.2021 Customer Service Department Reserve Bank - Integrated Ombudsman Scheme, 2021
RBI/2020-2021/87 CEPD.CO.PRD.Cir.No.01/13.01.013/2020-21 27.01.2021 Customer Service Department Strengthening of Grievance Redress Mechanism in Banks All Scheduled Commercial Banks (excluding Regional Rural Banks)
Ref.CEPD.PRS.No.6317/13.01.01/2016-17 16.06.2017 Customer Service Department Amendments to the Banking Ombudsman Scheme, 2006
DBOD.BP.No. 502 / 08.12.015/ 2008-09 07.07.2009 Customer Service Department Revised draft guidelines on Commercial Real Estate (CRE) Exposures All Commercial Banks (excluding RRBs )
CSD.BOS. 4638 /13.01.01/2006-07 24.05.2007 Customer Service Department Amendments to the Banking Ombudsman Scheme, 2006

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Page Last Updated on: July 16, 2024