Circulars which are redundant/superseded/subsumed - RBI - Reserve Bank of India
Circulars which are redundant/superseded/subsumed
PDF (RBI/2010-11/441 DPSS.CO. OSD No. 2162/06.07.002/2010-2011 March 22, 2011 To, All authorized ATM Network Operators Dear Sir, Reconciliation of transactions at ATMs failure – Time limit Complaints resolution with banks All authorized ATM Networks provider/operator are advised to submit the quarterly data pertaining to resolution of complaints between ATM network operator and banks in the following excel format. The quarterly data should reach us within a month on comple
RBI/2010-11/441 DPSS.CO. OSD No. 2162/06.07.002/2010-2011 March 22, 2011 To, All authorized ATM Network Operators Dear Sir, Reconciliation of transactions at ATMs failure – Time limit Complaints resolution with banks All authorized ATM Networks provider/operator are advised to submit the quarterly data pertaining to resolution of complaints between ATM network operator and banks in the following excel format. The quarterly data should reach us within a month on comple
RBI/2010-11/440 DPSS.CO. OSD No. 2161/06.07.002/2010-2011 March 22, 2011 To, All Scheduled Commercial and Urban Co-operative Banks Dear Sir, Reconciliation of@@NBSP@@ transactions at ATMs failure – Time limit Please refer to our circular DPSS/No.101/02.10.02/2009-2010 dated July 17, 2009 on the captioned subject, wherein banks were advised to submit the quarterly review of ATM transactions. 2. In continuation of the above circular banks are advised to submit the quart
RBI/2010-11/440 DPSS.CO. OSD No. 2161/06.07.002/2010-2011 March 22, 2011 To, All Scheduled Commercial and Urban Co-operative Banks Dear Sir, Reconciliation of@@NBSP@@ transactions at ATMs failure – Time limit Please refer to our circular DPSS/No.101/02.10.02/2009-2010 dated July 17, 2009 on the captioned subject, wherein banks were advised to submit the quarterly review of ATM transactions. 2. In continuation of the above circular banks are advised to submit the quart
RBI/ 2010-11/ 327 DPSS (CO) RTGS No. 1433 / 04.04.002 / 2010-2011 December 24, 2010 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS and NEFT Madam / Dear Sir, RTGS System – Use of NEFT Customer Facilitation Centres Please refer to our circular DPSS (CO) EPPD No. 893 / 04.03.02 / 2009-2010 dated November 11, 2009 on the captioned subject. 2. You are aware that there has been a remarkable growth of customer transactions in RTG
RBI/ 2010-11/ 327 DPSS (CO) RTGS No. 1433 / 04.04.002 / 2010-2011 December 24, 2010 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS and NEFT Madam / Dear Sir, RTGS System – Use of NEFT Customer Facilitation Centres Please refer to our circular DPSS (CO) EPPD No. 893 / 04.03.02 / 2009-2010 dated November 11, 2009 on the captioned subject. 2. You are aware that there has been a remarkable growth of customer transactions in RTG
DPSS.CO.PD.No.52/02.10.02/2010-2011
July 06, 2010
The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks
Madam/Dear Sir,
Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints
Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, and DPSS No. 2753/02.10.02/2009-10 dated June 15, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.
2. A recent survey undertaken by RBI across the country has revealed that most of the banks, contrary to the reports submitted to RBI, have not ensured that availability of the complaint templates at their ATMs, which is a matter of concern.
3. In this connection you are requested to submit to Department of Payment and Settlement Systems, Central Office, Reserve Bank of India, by July 31, 2010, your bank’s Action Plan for implementing Reserve Bank’s circular on making available the complaint templates on all ATMs for lodging ATM related complaints. The contact details like name, phone no, e-mail address etc. of a senior functionary of your bank who will be coordinating this matter may also be intimated to us.
Yours faithfully,
(K. Sivaraman)
General Manager
DPSS.CO.PD.No.52/02.10.02/2010-2011
July 06, 2010
The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks
Madam/Dear Sir,
Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints
Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, and DPSS No. 2753/02.10.02/2009-10 dated June 15, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.
2. A recent survey undertaken by RBI across the country has revealed that most of the banks, contrary to the reports submitted to RBI, have not ensured that availability of the complaint templates at their ATMs, which is a matter of concern.
3. In this connection you are requested to submit to Department of Payment and Settlement Systems, Central Office, Reserve Bank of India, by July 31, 2010, your bank’s Action Plan for implementing Reserve Bank’s circular on making available the complaint templates on all ATMs for lodging ATM related complaints. The contact details like name, phone no, e-mail address etc. of a senior functionary of your bank who will be coordinating this matter may also be intimated to us.
Yours faithfully,
(K. Sivaraman)
General Manager
DPSS No.2753/02.10.02/2009-2010
June 15, 2010
The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks
Madam/Dear Sir,
Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints
Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.
2. To assess the compliance to these instructions we had undertaken random visits to number of ATM sites of various banks across the country. It is observed that at a vast majority of the ATM sites the instructions contained in the circulars referred to above have not been adhered to despite a compliance furnished by the banks.
3. You will appreciate that the above system was introduced keeping in view the interest of bank customers. In view of the above observations, we request you to kindly bestow your personal attention to the matter and ensure that the instructions above are adhered to in letter and spirit.
Yours faithfully,
(G. Padmanabhan)
Chief General Manager
DPSS No.2753/02.10.02/2009-2010
June 15, 2010
The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks
Madam/Dear Sir,
Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints
Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.
2. To assess the compliance to these instructions we had undertaken random visits to number of ATM sites of various banks across the country. It is observed that at a vast majority of the ATM sites the instructions contained in the circulars referred to above have not been adhered to despite a compliance furnished by the banks.
3. You will appreciate that the above system was introduced keeping in view the interest of bank customers. In view of the above observations, we request you to kindly bestow your personal attention to the matter and ensure that the instructions above are adhered to in letter and spirit.
Yours faithfully,
(G. Padmanabhan)
Chief General Manager
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
May 03, 2010
The Chairman/CEO
All Scheduled Commercial Banks
Dear Sir,
Customer complaints relating to ATM transactions
Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.
2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.
Yours faithfully,
(K. Sivaraman)
General Manager
RBI/2009-10/226 DPSS (CO) RTGS No.991/04.04.002/2009 – 2010 November 17, 2009 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS Madam / Dear Sir, RTGS System - Government Receipts As you are aware, the Reserve Bank of India has taken a series of initiatives in the recent past to facilitate electronic mode of funds transfers as a result of which the volume processed in RTGS and NEFT systems have grown substantially. It is obser
RBI/2009-10/226 DPSS (CO) RTGS No.991/04.04.002/2009 – 2010 November 17, 2009 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS Madam / Dear Sir, RTGS System - Government Receipts As you are aware, the Reserve Bank of India has taken a series of initiatives in the recent past to facilitate electronic mode of funds transfers as a result of which the volume processed in RTGS and NEFT systems have grown substantially. It is obser
RBI/2008-09/437 DPSS (CO) RTGS No.1839 / 04.04.002 / 2008 - 2009 April 20, 2009 @@NBSP@@ Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS @@NBSP@@ Dear Sir, @@NBSP@@ Two Tier checking in RTGS Transactions @@NBSP@@ As you are aware, the number of RTGS enabled bank branches have crossed 55,000. The volume and value of transactions settled in RTGS have also grown significantly. In the year 2008-09, RTGS processed 13.37 million t
RBI/2008-09/437 DPSS (CO) RTGS No.1839 / 04.04.002 / 2008 - 2009 April 20, 2009 @@NBSP@@ Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS @@NBSP@@ Dear Sir, @@NBSP@@ Two Tier checking in RTGS Transactions @@NBSP@@ As you are aware, the number of RTGS enabled bank branches have crossed 55,000. The volume and value of transactions settled in RTGS have also grown significantly. In the year 2008-09, RTGS processed 13.37 million t
RBI/2008/09/426 DPSS (CO) RTGS No. 1776 / 04.04.002 / 2008 - 2009 April 8, 2009 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS @@NBSP@@ Dear Sir, RTGS Transactions @@NBSP@@ The volume of RTGS transactions is increasing rapidly. RTGS settled 1.94 million transactions in the month of March 2009 as against 0.72 million transactions in March 2008. Customer transactions settling in RTGS presently constitute 89 percent of total R
RBI/2008/09/426 DPSS (CO) RTGS No. 1776 / 04.04.002 / 2008 - 2009 April 8, 2009 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS @@NBSP@@ Dear Sir, RTGS Transactions @@NBSP@@ The volume of RTGS transactions is increasing rapidly. RTGS settled 1.94 million transactions in the month of March 2009 as against 0.72 million transactions in March 2008. Customer transactions settling in RTGS presently constitute 89 percent of total R
RBI/2008-09/98 DPSS.CO.No.144/02.23.01/2008-2009 July 22, 2008 To, Chairman & Managing Director / Chief Executive Officers of@@NBSP@@ Scheduled@@NBSP@@ Commercial@@NBSP@@ Banks@@NBSP@@ (other@@NBSP@@ than Regional Rural@@NBSP@@ Banks)@@NBSP@@ and@@NBSP@@ Scheduled Urban Cooperative Banks Sir / Madam, Mobile Payments in India - Operating Guidelines for Banks Reserve Bank of India (RBI) is in the process of finalizing the Operative Guidelines for banks on mobile pay
RBI/2008-09/98 DPSS.CO.No.144/02.23.01/2008-2009 July 22, 2008 To, Chairman & Managing Director / Chief Executive Officers of@@NBSP@@ Scheduled@@NBSP@@ Commercial@@NBSP@@ Banks@@NBSP@@ (other@@NBSP@@ than Regional Rural@@NBSP@@ Banks)@@NBSP@@ and@@NBSP@@ Scheduled Urban Cooperative Banks Sir / Madam, Mobile Payments in India - Operating Guidelines for Banks Reserve Bank of India (RBI) is in the process of finalizing the Operative Guidelines for banks on mobile pay
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