The various services offered by Reserve Bank of India (RBI) to the entities regulated by it and to the citizens of the country were listed under two distinct heads viz. Timelines for Regulatory Approvals and Citizens’ Charter. Under Regulatory Approvals 133 services were made available, while the Citizens’ Charter had 58 services. A comprehensive review of the various services offered by RBI has been undertaken and the timelines have been rationalised leading to reduction of time in 11 services. All services to the regulated entities and to the citizens have been subsumed under the Citizen’s Charter. The Citizen’s Charter now contains 204 services.