Appendix Table IV.40: Statement of Complaints Received at Banking Ombudsman Office - আৰবিআই - Reserve Bank of India
Appendix Table IV.40: Statement of Complaints Received at Banking Ombudsman Office
(For the period 2008-09)
|
||||||||||||||||
Sr |
Name of the bank |
Total No. of Complaints Received |
Number of |
Number of |
Number of |
Category-wise break up complaints |
||||||||||
Deposit |
Remitt- ances |
Credit Cards |
Loans/Advances |
Charges without |
Pension |
Failure on |
Direct Selling Agents/ Reco-very |
Notes |
Others |
|||||||
General |
Housing |
|||||||||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
|
Scheduled Commercial Banks |
|||||||||||||||
|
Public Sector Banks |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Nationalised Banks |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1. |
Allahabad Bank |
838 |
0.1 |
1.9 |
0.4 |
105 |
99 |
25 |
139 |
4 |
30 |
33 |
229 |
59 |
4 |
111 |
2. |
Andhra Bank |
619 |
0.0 |
0.2 |
0.5 |
62 |
67 |
141 |
46 |
5 |
10 |
48 |
181 |
7 |
0 |
52 |
3. |
Bank of Baroda |
1450 |
0.1 |
0.4 |
0.5 |
157 |
171 |
164 |
235 |
32 |
140 |
45 |
303 |
82 |
3 |
118 |
4. |
Bank of India |
1018 |
0.0 |
0.3 |
0.3 |
141 |
118 |
106 |
161 |
25 |
43 |
63 |
219 |
41 |
0 |
101 |
5. |
Bank of Maharashtra |
308 |
0.0 |
0.3 |
0.2 |
50 |
48 |
14 |
28 |
2 |
21 |
27 |
63 |
24 |
1 |
30 |
6. |
Canara Bank |
1443 |
0.1 |
0.3 |
0.5 |
215 |
163 |
145 |
188 |
5 |
50 |
101 |
319 |
113 |
2 |
142 |
7. |
Central Bank of India |
1163 |
0.1 |
2.2 |
0.3 |
124 |
157 |
30 |
224 |
11 |
59 |
80 |
281 |
38 |
1 |
158 |
8. |
Corporation Bank |
277 |
0.0 |
0.1 |
0.3 |
55 |
42 |
23 |
42 |
3 |
15 |
4 |
54 |
8 |
1 |
30 |
9. |
Dena Bank |
334 |
0.1 |
0.4 |
0.3 |
23 |
46 |
17 |
34 |
5 |
38 |
50 |
47 |
17 |
2 |
55 |
10. |
Indian Bank |
558 |
0.0 |
0.2 |
0.4 |
64 |
28 |
24 |
158 |
4 |
26 |
30 |
179 |
18 |
1 |
26 |
11. |
Indian Overseas Bank |
549 |
0.0 |
0.5 |
0.3 |
50 |
41 |
32 |
134 |
2 |
20 |
29 |
191 |
13 |
2 |
35 |
12. |
Oriental Bank of Commerce |
497 |
0.1 |
0.4 |
0.4 |
136 |
64 |
24 |
70 |
8 |
42 |
10 |
84 |
19 |
1 |
39 |
13. |
Punjab National Bank |
2210 |
0.1 |
139.9 |
0.5 |
305 |
282 |
188 |
341 |
28 |
146 |
181 |
420 |
80 |
6 |
233 |
14. |
Punjab and Sind Bank |
186 |
0.0 |
0.0 |
0.2 |
33 |
22 |
0 |
21 |
8 |
8 |
10 |
46 |
11 |
1 |
26 |
15. |
Syndicate Bank |
782 |
0.0 |
0.2 |
0.3 |
100 |
59 |
60 |
130 |
10 |
44 |
31 |
196 |
44 |
0 |
108 |
16. |
UCO Bank |
605 |
0.1 |
1.4 |
0.3 |
58 |
88 |
28 |
93 |
10 |
35 |
31 |
139 |
56 |
1 |
66 |
17. |
Union Bank of India |
1110 |
0.1 |
0.3 |
0.5 |
106 |
116 |
140 |
192 |
11 |
73 |
48 |
255 |
58 |
4 |
107 |
18. |
United Bank of India |
245 |
0.0 |
0.4 |
0.2 |
50 |
30 |
5 |
19 |
0 |
7 |
12 |
56 |
51 |
0 |
15 |
19. |
Vijaya Bank |
232 |
0.0 |
0.3 |
0.2 |
23 |
24 |
16 |
40 |
15 |
12 |
5 |
51 |
10 |
1 |
35 |
20. |
IDBI Bank |
550 |
0.2 |
0.2 |
1.1 |
84 |
57 |
38 |
38 |
15 |
79 |
4 |
121 |
31 |
3 |
80 |
|
State Bank Group |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
21. |
State Bank of India |
15306 |
0.2 |
0.3 |
1.5 |
1195 |
1454 |
4295 |
1079 |
112 |
697 |
1785 |
2631 |
578 |
27 |
1453 |
22. |
State Bank of Bikaner and Jaipur |
979 |
0.1 |
0.4 |
1.1 |
43 |
130 |
159 |
212 |
1 |
143 |
99 |
78 |
5 |
3 |
106 |
23. |
State Bank of Hyderabad |
355 |
0.0 |
0.1 |
0.3 |
18 |
49 |
82 |
28 |
1 |
25 |
23 |
93 |
3 |
0 |
33 |
24. |
State Bank of Indore |
360 |
0.1 |
0.3 |
0.8 |
26 |
56 |
36 |
31 |
1 |
28 |
26 |
105 |
17 |
0 |
34 |
25. |
State Bank of Mysore |
222 |
0.1 |
0.2 |
0.3 |
16 |
43 |
29 |
11 |
0 |
7 |
21 |
43 |
2 |
0 |
50 |
26. |
State Bank of Patiala |
321 |
0.1 |
0.2 |
0.4 |
77 |
31 |
37 |
30 |
12 |
17 |
29 |
58 |
6 |
0 |
24 |
27. |
State Bank of Saurashtra |
46 |
0.0 |
0.0 |
0.1 |
1 |
1 |
8 |
10 |
4 |
12 |
2 |
4 |
2 |
0 |
2 |
28. |
State Bank of Travancore |
578 |
0.1 |
0.2 |
0.8 |
36 |
37 |
50 |
133 |
0 |
71 |
35 |
114 |
17 |
0 |
85 |
Appendix Table IV.40: Statement of Complaints Received at Banking Ombudsman Office (Continued) (For the period 2008-09) |
||||||||||||||||
Sr |
Name of the bank |
Total No. of Complaints Received |
Number of |
Number of |
Number of |
Category-wise break up complaints |
||||||||||
Deposit |
Remitt- ances |
Credit Cards |
Loans/Advances |
Charges without |
Pension |
Failure on |
Direct Selling Agents/ Reco-very |
Notes |
Others |
|||||||
General |
Housing |
|||||||||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
|
Private Sector Banks |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Old Private Sector Banks |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1. |
Bank of Rajasthan Ltd. |
163 |
0.1 |
0.5 |
0.3 |
14 |
27 |
18 |
17 |
0 |
45 |
4 |
21 |
4 |
3 |
10 |
2. |
Catholic Syrian Bank Ltd. |
57 |
0.0 |
0.4 |
0.2 |
3 |
4 |
0 |
12 |
0 |
4 |
0 |
27 |
2 |
0 |
5 |
3. |
City Union Bank Ltd. |
30 |
0.0 |
0.3 |
0.2 |
1 |
1 |
2 |
8 |
0 |
2 |
0 |
14 |
0 |
0 |
2 |
4. |
Dhanalakshmi Bank Ltd. |
31 |
0.0 |
0.1 |
0.2 |
1 |
3 |
1 |
7 |
0 |
3 |
0 |
7 |
2 |
0 |
7 |
5. |
Federal Bank Ltd. |
209 |
0.1 |
0.1 |
0.3 |
13 |
10 |
5 |
39 |
3 |
27 |
0 |
69 |
17 |
1 |
25 |
6. |
ING Vysya Bank Ltd. |
274 |
0.2 |
0.3 |
0.7 |
27 |
17 |
29 |
25 |
6 |
22 |
0 |
77 |
12 |
0 |
59 |
7. |
Jammu and Kashmir Bank Ltd. |
43 |
0.0 |
0.1 |
0.1 |
14 |
7 |
0 |
10 |
1 |
0 |
0 |
9 |
0 |
0 |
2 |
8. |
Karnataka Bank Ltd. |
38 |
0.0 |
0.1 |
0.1 |
6 |
4 |
0 |
2 |
0 |
3 |
0 |
6 |
11 |
0 |
6 |
9. |
Karur Vysya Bank Ltd. |
80 |
0.0 |
0.1 |
0.3 |
9 |
5 |
6 |
11 |
1 |
4 |
2 |
31 |
2 |
0 |
9 |
10. |
Laxmi Vilas Bank Ltd. |
46 |
0.1 |
0.0 |
0.2 |
2 |
1 |
3 |
18 |
0 |
1 |
0 |
18 |
1 |
0 |
2 |
11. |
Lord Krishna Bank Ltd. |
3 |
0.0 |
0.0 |
0.0 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
12. |
Nainital Bank Ltd. |
19 |
0.1 |
0.0 |
0.2 |
2 |
5 |
0 |
4 |
0 |
2 |
0 |
1 |
2 |
0 |
3 |
13. |
Ratnakar Bank Ltd. |
3 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
14. |
SBI Commercial and |
1 |
0.1 |
0.9 |
0.3 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
|
International Bank Ltd. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
15. |
South Indian Bank Ltd. |
126 |
0.1 |
0.2 |
0.2 |
29 |
7 |
7 |
20 |
2 |
14 |
0 |
31 |
4 |
0 |
12 |
16. |
Tamilnad Mercantile Bank Ltd. |
54 |
0.0 |
21.5 |
0.2 |
5 |
1 |
2 |
17 |
0 |
4 |
0 |
15 |
1 |
0 |
9 |
|
New Private Sector Banks |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
17. |
Axis Bank |
1733 |
0.2 |
0.2 |
2.7 |
200 |
137 |
329 |
57 |
33 |
400 |
3 |
260 |
88 |
2 |
224 |
18. |
Centurian Bank of Punjab Ltd. |
31 |
0.0 |
0.0 |
0.1 |
8 |
1 |
4 |
4 |
2 |
3 |
0 |
5 |
1 |
0 |
3 |
19. |
Development Credit Bank Ltd. |
93 |
0.2 |
0.1 |
0.9 |
5 |
9 |
5 |
15 |
3 |
10 |
0 |
15 |
8 |
0 |
23 |
20. |
HDFC Bank Ltd. |
6584 |
0.6 |
0.5 |
8.9 |
820 |
356 |
1869 |
625 |
101 |
558 |
10 |
1039 |
393 |
14 |
799 |
21. |
ICICI Bank Ltd. |
11453 |
0.4 |
0.5 |
10.2 |
1183 |
725 |
3560 |
1288 |
215 |
864 |
13 |
1914 |
403 |
15 |
1273 |
22. |
Indus Ind Bank Ltd. |
281 |
0.2 |
0.7 |
1.5 |
56 |
29 |
6 |
18 |
1 |
59 |
0 |
72 |
11 |
0 |
29 |
23. |
Kotak Mahindra Bank Ltd. |
602 |
0.8 |
0.7 |
3.4 |
69 |
32 |
101 |
91 |
7 |
49 |
1 |
99 |
54 |
0 |
99 |
24. |
Yes Bank Ltd. |
28 |
0.1 |
0.3 |
0.6 |
3 |
3 |
3 |
2 |
0 |
5 |
0 |
6 |
0 |
0 |
6 |
Appendix Table IV.40: Statement of Complaints Received at Banking Ombudsman Office (Concluded) (For the period 2008-09) |
||||||||||||||||
Sr |
Name of the bank |
Total No. of Complaints Received |
Number of |
Number of |
Number of |
Category-wise break up complaints |
||||||||||
Deposit |
Remitt- ances |
Credit Cards |
Loans/Advances |
Charges without |
Pension |
Failure on |
Direct Selling Agents/ Reco-very |
Notes |
Others |
|||||||
General |
Housing |
|||||||||||||||
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
|
Foreign Banks |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1. |
ABN Amro Bank Ltd |
1844 |
2.1 |
1.3 |
65.9 |
111 |
32 |
942 |
131 |
21 |
93 |
3 |
199 |
56 |
2 |
254 |
2. |
Abu Dhabi Commercial Bank Ltd. |
5 |
0.5 |
0.0 |
2.5 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
3. |
American Express Bank Ltd. |
98 |
0.0 |
0.2 |
98.0 |
6 |
3 |
60 |
4 |
0 |
4 |
0 |
9 |
2 |
0 |
10 |
4. |
Antwerp Bank Ltd. |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
5. |
Arab Bangladesh Bank Ltd. |
1 |
2.4 |
0.0 |
1.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
6. |
Bank of America NA |
3 |
0.5 |
0.0 |
0.8 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
7. |
Bank of International Indonesia |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
8. |
Bank of Bahrain & Kuwait B.S.C. |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
9. |
Bank of Ceylon |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
10. |
Bank of Nova Scotia |
1 |
0.2 |
0.0 |
0.2 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
11. |
Bank of Tokyo-Mitsubishi UFJ Ltd. |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
12. |
Barclays Bank PLC |
1925 |
2.9 |
2.9 |
385.0 |
46 |
63 |
1065 |
149 |
7 |
167 |
2 |
153 |
39 |
2 |
232 |
13. |
BNP Paribas |
7 |
0.1 |
0.0 |
0.8 |
3 |
0 |
0 |
3 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
14. |
Calyon Bank |
2 |
2.3 |
0.0 |
0.3 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
0 |
15. |
Chinatrust Commercial Bank |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
16. |
Citibank N.A. |
2563 |
0.6 |
0.5 |
94.9 |
184 |
77 |
1145 |
244 |
26 |
126 |
0 |
200 |
167 |
3 |
391 |
17. |
Development Bank of Singapore Ltd. |
3 |
0.1 |
0.0 |
1.5 |
1 |
0 |
2 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
18. |
Deutsche Bank AG |
417 |
1.0 |
0.5 |
41.7 |
28 |
7 |
196 |
45 |
3 |
21 |
3 |
41 |
9 |
1 |
63 |
19. |
HSBC Ltd. |
2838 |
0.7 |
1.1 |
60.4 |
204 |
55 |
1418 |
189 |
19 |
212 |
3 |
322 |
68 |
2 |
346 |
20. |
J P Morgan Chase Bank |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
21. |
Krung Thai Bank Public Co. Ltd. |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
22. |
Mashreqbank PSC |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
23. |
Mauritious Bank |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
24. |
Mizuhho Corporate Bank Ltd. |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
25. |
Oman International Bank S.A.O.G. |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
26. |
Shinhan Bank |
0 |
0.0 |
0.0 |
0.0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
27. |
Societe Generale |
1 |
0.1 |
0.0 |
0.5 |
0 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
28. |
Sonali Bank |
1 |
0.5 |
0.0 |
0.5 |
0 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
29. |
Standard Chartered Bank Ltd. |
1991 |
0.6 |
1.0 |
21.9 |
144 |
64 |
905 |
116 |
38 |
139 |
1 |
224 |
183 |
1 |
176 |
* : The number of accounts as on March 31, 2008. @ : The number of credit card accounts as on June 30, 2009. # : The number of branches as on March 31, 2008. – : Nil/Negligible. N.A.: Not Available. |