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Lodge a Complaint against RBI

LODGE A COMPLAINT

The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Further, complaints that are not covered under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 shall be handled by the CEP Cells.

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Address and contact details of CEP Cells
1	Shimla	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 40, SDA Complex Kasumpti, Shimla Himachal Pradesh - 171 009 Telephone: 0177-2621482 Get Directions
2	Thiruvananthapuram	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188 Get Directions

Address and contact details of CEP Cells

Sl. No.

Name of the office

Address and contact details

Shimla

The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
40, SDA Complex
Kasumpti, Shimla
Himachal Pradesh - 171 009
Telephone: 0177-2621482

Get Directions

Thiruvananthapuram

The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Bakery Junction
Thiruvananthapuram – 695 033
Telephone: 0471-2337188

Get Directions

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In the event of the complainant not getting a reply within a period of 60 days or his/her not being satisfied with the reply received, he/she may write to the Chief General Manager, Reserve Bank of India, Consumer Education and Protection Department, Central Office, 1st Floor, Amar Building, Perin Nariman Street, Mumbai 400 001.