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Lodge a Complaint against RBI

LODGE A COMPLAINT

The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint with CEP Cell (email: crpc@rbi.org.in). The complaint should contain the name and address of the complainant, the department against which the complaint is being made, and facts of the case supported by documents, if any, relied upon by the complainant. Further, complaints that are not covered under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 shall be handled by the CEP Cells.

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Address and contact details of CEP Cells
Sl. No.	Name of the office	Address and contact details
1	Agartala	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Old Municipal Road 2nd Floor, Jackson Gate Building Tripura West Agartala- 799001 Telephone: 0381-2381071 Get Directions
2	Ahmedabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, Nr. Income Tax Ashram Road Ahmedabad-380 014 Telephone: 079-27540955 Get Directions
3	Aizawl	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, F. Kapsanga Building Opposite Assam Rifle Gate Dawrpui, Aizawl Mizoram – 796 001 Tel. No. 0389-2313442 Get Directions
4	Belapur	The Officer In-Charge Consumer Education and Protection Cell 2nd Floor, Reserve Bank of India Sector 10, Plot No.3 CBD Belapur Navi Mumbai - 400 614 Telephone: 022- 27578004 Get Directions
5	Bengaluru	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 10/3/8, Nrupthunga Road Bengaluru-560 001 Telephone: 080- 22180397 Get Directions
6	Bhopal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Hoshangabad Road Bhopal-462 011 Telephone: 0755-2551592 Get Directions
7	Bhubaneswar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar – 751001 Telephone: 0674-2390074 Get Directions
8	Chandigarh	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Central Vista, Sector 17 Chandigarh - 160 017 Telephone: 0172-2780180 Get Directions
9	Chennai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Fort Glacis, Rajaji Salai Chennai-600 001 Telephone: 044-25361910 Get Directions
10	Dehradun	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 74/1, Rajpur Road GMVN Building Dehradun - 248 001 Telephone: 0135-2740140 Get Directions
11	Gangtok	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Tseyang Dzong Building, Amdo Golai NH-10, P.O. - Tadong Gangtok -737 102 Tel. No. 03592-281117 Get Directions
12	Guwahati	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pan Bazaar, Station Road Guwahati - 781 001 Telephone: 0361-2636559 Get Directions
13	Hyderabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6-1-56, Secretariat Road, Saifabad Hyderabad-500 004 Telephone: 040-23232016 Get Directions
14	Imphal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Opp. Manipur Legislative Assembly Lilashing Khongnangkhong Imphal (Manipur) – 795 001 Telephone: 0385-2411819 Get Directions
15	Itanagar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Arunachal Pradesh Forest Corporation Limited Buildinga Van Vihar, Chimpu Opposite Kendriya Vidyalaya No 2 Itanagar-791111 Arunachal Pradesh Tel: 0360-2203136 Get Directions
16	Jaipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rambagh Circle, Tonk Road Jaipur-302 052 Telephone: 0141-2577948 Get Directions
17	Jammu	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rail Head Complex Jammu - 180 012 Telephone: 0191-2479472 Get Directions
18	Kanpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India M.G Road Kanpur - 208 001 Telephone: 0512-2332938 Get Directions
19	Kochi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Ernakulam North Kochi - 682 018 Tel. No. 0484-2402468 Get Directions
20	Kohima	The Officer-in-Charge Reserve Bank of India T Tachu Enclave New Secretariat - High Court Junction Road Kohima-797004 Nagaland Telephone No: (0370) 2950283 Get Directions
21	Kolkata	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 15, Netaji Subhas Road Kolkata - 700 001 Telephone: 033-22130026 Get Directions
22	Lucknow	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 8-9, Vipin Khand, Gomti Nagar Lucknow - 226 010 Telephone: 0522-2307948 Get Directions
23	Mumbai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Main Building Mumbai Regional Office, Fort Mumbai - 400 001 Telephone: 022- 22603644 Get Directions
24	Nagpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Dr. Raghavendra Rao Road Civil Lines P.B.No.15 Nagpur - 440 001 Telephone: 0712-2806326 Get Directions
25	New Delhi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6, Sansad Marg New Delhi - 110 001 Telephone: 011-23325247 Get Directions
26	Panaji	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 7th Floor, Gera Imperium-II Patto Panaji - 403 001 Telephone: 0832-2467888 Extn: 814, 815, 809/829 Get Directions
27	Patna	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India South Gandhi Maidan Patna - 800 001 Telephone: 0612-2320815 Get Directions
28	Raipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Subhashish Parisar Satya Prem Vihar, Sundar Nagar Raipur - 492 013 Tel. No. 0771-2242352 Get Directions
29	Ranchi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India R.R.D.A. Building Pragati Sadan (4th Floor), Kutchery Road Ranchi – 834001 Tel. No. 075429 76444 Get Directions
30	Shillong	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, BSNL Bhavan Opposite Ka Phan Nonglait Park, Barik Shillong, East Khasi Hills Meghalaya-793001 Telephone: 0364-2501839 Get Directions
31	Shimla	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 40, SDA Complex Kasumpti, Shimla Himachal Pradesh - 171 009 Telephone: 0177-2621482 Get Directions
32	Thiruvananthapuram	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188 Get Directions