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Lodge a Complaint against RBI

LODGE A COMPLAINT

The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint with CEP Cell (email: crpc@rbi.org.in). The complaint should contain the name and address of the complainant, the department against which the complaint is being made, and facts of the case supported by documents, if any, relied upon by the complainant. Further, complaints that are not covered under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 shall be handled by the CEP Cells.

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Address and contact details of CEP Cells
Sl. No.	Name of the office	Address and contact details
1	Kolkata	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 15, Netaji Subhas Road Kolkata - 700 001 Telephone: 033-22130026 Get Directions
2	Lucknow	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 8-9, Vipin Khand, Gomti Nagar Lucknow - 226 010 Telephone: 0522-2307948 Get Directions
3	Mumbai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Main Building Mumbai Regional Office, Fort Mumbai - 400 001 Telephone: 022- 22603644 Get Directions
4	Nagpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Dr. Raghavendra Rao Road Civil Lines P.B.No.15 Nagpur - 440 001 Telephone: 0712-2806326 Get Directions
5	New Delhi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6, Sansad Marg New Delhi - 110 001 Telephone: 011-23325247 Get Directions
6	Panaji	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 7th Floor, Gera Imperium-II Patto Panaji - 403 001 Telephone: 0832-2467888 Extn: 814, 815, 809/829 Get Directions
7	Patna	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India South Gandhi Maidan Patna - 800 001 Telephone: 0612-2320815 Get Directions
8	Raipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Subhashish Parisar Satya Prem Vihar, Sundar Nagar Raipur - 492 013 Tel. No. 0771-2242352 Get Directions
9	Ranchi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India R.R.D.A. Building Pragati Sadan (4th Floor), Kutchery Road Ranchi – 834001 Tel. No. 075429 76444 Get Directions
10	Shillong	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, BSNL Bhavan Opposite Ka Phan Nonglait Park, Barik Shillong, East Khasi Hills Meghalaya-793001 Telephone: 0364-2501839 Get Directions
11	Shimla	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 40, SDA Complex Kasumpti, Shimla Himachal Pradesh - 171 009 Telephone: 0177-2621482 Get Directions
12	Thiruvananthapuram	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188 Get Directions