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Press Releases
Oct 18, 2007
RBI Sets Up Committee on Customer Services
The Reserve Bank of India has set up a Committee on Customer Services with effect from September 24, 2007 to look into customer services provided by Reserve Bank of India directly or through banks / institutions with a view to maximize satisfaction to the general public. The Committee is headed by Shri H. Prabhakar Rao, former Controller General of Accounts, Government of India and includes Smt. Vani J. Sharma, former Regional Director, Reserve Bank of India and Shri
The Reserve Bank of India has set up a Committee on Customer Services with effect from September 24, 2007 to look into customer services provided by Reserve Bank of India directly or through banks / institutions with a view to maximize satisfaction to the general public. The Committee is headed by Shri H. Prabhakar Rao, former Controller General of Accounts, Government of India and includes Smt. Vani J. Sharma, former Regional Director, Reserve Bank of India and Shri
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Sep 25, 2007
Business As Usual in RBI on September 29, 2007
All the departments of the Reserve Bank of India in Mumbai and Navi Mumbai which normally function on Saturdays will conduct business as usual on Saturday, September 29, 2007. Ajit Prasad Manager Press Release :2007-2008/416
All the departments of the Reserve Bank of India in Mumbai and Navi Mumbai which normally function on Saturdays will conduct business as usual on Saturday, September 29, 2007. Ajit Prasad Manager Press Release :2007-2008/416
Jun 18, 2007
RBI launches Multi-lingual Site for the Common Person
The Reserve Bank of India today launched a multi-lingual site for the common person. The multi-lingual site gives to the common person the information that they can use in 13 languages. The site includes recent instructions of the Reserve Bank relating to customer service, Frequently Asked Questions, lending rates of banks, Banking Ombudsman Scheme, Right to Information Act and links to commercial banks' websites. There is also a section on the role and functions of t
The Reserve Bank of India today launched a multi-lingual site for the common person. The multi-lingual site gives to the common person the information that they can use in 13 languages. The site includes recent instructions of the Reserve Bank relating to customer service, Frequently Asked Questions, lending rates of banks, Banking Ombudsman Scheme, Right to Information Act and links to commercial banks' websites. There is also a section on the role and functions of t
May 24, 2007
Customers can now appeal against the Banking Ombudsman's Decision
Bank customers can now appeal against the decision of the Banking Ombudsman where he has rejected the customer's complaint relating to matters falling within the grounds of complaints specified under the scheme. The Reserve Bank of India has amended the Banking Ombudsman Scheme, 2006 to enable the customers to appeal against the Banking Ombudsman's decision. The amendments are available on the RBI website. Before the scheme was amended, the bank customers could appeal
Bank customers can now appeal against the decision of the Banking Ombudsman where he has rejected the customer's complaint relating to matters falling within the grounds of complaints specified under the scheme. The Reserve Bank of India has amended the Banking Ombudsman Scheme, 2006 to enable the customers to appeal against the Banking Ombudsman's decision. The amendments are available on the RBI website. Before the scheme was amended, the bank customers could appeal
Sep 26, 2006
Business As Usual in RBI on September 30, 2006
All the departments of the Reserve Bank of India in Mumbai and Navi Mumbai which normally function on Saturdays will conduct business as usual on Saturday, September 30, 2006. P.V.Sadanandan Manager Press Release : 2006-2007/431
All the departments of the Reserve Bank of India in Mumbai and Navi Mumbai which normally function on Saturdays will conduct business as usual on Saturday, September 30, 2006. P.V.Sadanandan Manager Press Release : 2006-2007/431
Sep 15, 2006
RBI releases Report of the Working Group to formulate a Scheme for ensuring Reasonableness of Bank Charges
The Reserve Bank of India (RBI) today placed on its website (www.rbi.org.in) the report of the Working Group to formulate a Scheme for ensuring Reasonableness of Bank Charges. Views/suggestions on the recommendations of the Working can be faxed to 022-22630482. The practice of Indian Banks' Association fixing the benchmark service charges on behalf of the member banks was discontinued in 1999 and the decision to prescribe service charges was left to the discretion of
The Reserve Bank of India (RBI) today placed on its website (www.rbi.org.in) the report of the Working Group to formulate a Scheme for ensuring Reasonableness of Bank Charges. Views/suggestions on the recommendations of the Working can be faxed to 022-22630482. The practice of Indian Banks' Association fixing the benchmark service charges on behalf of the member banks was discontinued in 1999 and the decision to prescribe service charges was left to the discretion of
May 18, 2006
RBI constitutes Working Group to formulate a scheme for ensuring reasonableness of the bank charges
The Reserve Bank of India today constituted a Working Group to formulate a scheme for ensuring reasonableness of bank charges and to incorporate them in the Fair Practices Code. The compliance of Fair Practices Code would be monitored by the Banking Codes and Standards Board of India. The members of the Working Group will be: 1. Shri N. Sadasivan, Banking Ombudsman, Mumbai – Chairman 2. Shri S. Diwakara, All India Depositors' Association 3. Shri H.N. Sinor, Chief Exec
The Reserve Bank of India today constituted a Working Group to formulate a scheme for ensuring reasonableness of bank charges and to incorporate them in the Fair Practices Code. The compliance of Fair Practices Code would be monitored by the Banking Codes and Standards Board of India. The members of the Working Group will be: 1. Shri N. Sadasivan, Banking Ombudsman, Mumbai – Chairman 2. Shri S. Diwakara, All India Depositors' Association 3. Shri H.N. Sinor, Chief Exec
Dec 26, 2005
RBI expands Scope of Banking Ombudsman Scheme; Includes Fair Banking Practices
The Reserve Bank of India today announced the revised Banking Ombudsman Scheme with enlarged scope to include customer complaints on certain new areas, such as, credit card complaints, deficiencies in providing the promised services even by banks' sales agents, levying service charges without prior notice to the customer and non adherence to the fair practices code as adopted by individual banks. Applicable to all commercial banks, regional rural banks and scheduled p
The Reserve Bank of India today announced the revised Banking Ombudsman Scheme with enlarged scope to include customer complaints on certain new areas, such as, credit card complaints, deficiencies in providing the promised services even by banks' sales agents, levying service charges without prior notice to the customer and non adherence to the fair practices code as adopted by individual banks. Applicable to all commercial banks, regional rural banks and scheduled p
Jun 30, 2005
Reserve Bank proposes changes in Banking Ombudsman Scheme to include customer complaints relating to credit cards
The Reserve Bank has today released a draft Banking Ombudsman Scheme 2002 (as amended upto June 2005) for public comments. The Reserve Bank has proposed to amend the Banking Ombudsman Scheme to widen its scope to reflect the present needs of the bank customers. With this in view, it has proposed to cover under the Banking Ombudsman Scheme the customer complaints relating to banks' credit card operations even when they are offered by their subsidiaries. The proposed am
The Reserve Bank has today released a draft Banking Ombudsman Scheme 2002 (as amended upto June 2005) for public comments. The Reserve Bank has proposed to amend the Banking Ombudsman Scheme to widen its scope to reflect the present needs of the bank customers. With this in view, it has proposed to cover under the Banking Ombudsman Scheme the customer complaints relating to banks' credit card operations even when they are offered by their subsidiaries. The proposed am
Jan 06, 2005
Donations to PMNRF can be online free of charge
The Reserve Bank of India today placed in its public domain the names, account numbers and MICR codes of branches, which are authorised to collect funds for the Prime Minister’s National Relief Fund (PMNRF), to enable people to contribute to this fund through electronic fund transfer (EFT) or special electronic fund transfer (SEFT). The Reserve Bank had earlier asked banks offering online remittance services to offer this facility free of charge for remitting donation
The Reserve Bank of India today placed in its public domain the names, account numbers and MICR codes of branches, which are authorised to collect funds for the Prime Minister’s National Relief Fund (PMNRF), to enable people to contribute to this fund through electronic fund transfer (EFT) or special electronic fund transfer (SEFT). The Reserve Bank had earlier asked banks offering online remittance services to offer this facility free of charge for remitting donation
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