RBI/2011-12/55 DBOD.BP.BC No. 16 /21.04.018/2011-12 July 1, 2011 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Master Circular - Disclosure in Financial Statements - Notes to Accounts Please refer to the Master Circular DBOD.BP.BC.No.3/21.04.018/2010-11 dated July 1, 2010 consolidating all operative instructions issued to banks till June 30, 2010 on matters relating to disclosures in the ‘Notes to Accounts’ to the Financial

RBI/2011-12/75 DBS.CO.FrMC.BC. No.2/23.04.001/2011-12 July 01, 2011 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS.CO. FrMC BC No. 2/23.04.001/2009-10 dated July 01, 2010 forwarding therewith Master Circular on 'Frauds – Classification & Reporting'. It may be noted that the Master Circular consolidates and updates all the instructions issued during the year since

RBI/2011-12/65 DBOD No. BP. BC. 19/21.04.141/2011-12 July 1, 2011 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.18 / 21.04.141/ 2010-11 dated July 1, 2010, containing consolidated instructions/guidelines issued to banks till June 30, 2010, on matters relating to prudential norms for class

DPSS.CO.PD.No.52/02.10.02/2010-2011

July 06, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, and DPSS No. 2753/02.10.02/2009-10 dated June 15, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. A recent survey undertaken by RBI across the country has revealed that most of the banks, contrary to the reports submitted to RBI, have not ensured that availability of the complaint templates at their ATMs, which is a matter of concern.

3. In this connection you are requested to submit to Department of Payment and Settlement Systems, Central Office, Reserve Bank of India, by July 31, 2010, your bank’s Action Plan for implementing Reserve Bank’s circular on making available the complaint templates on all ATMs for lodging ATM related complaints. The contact details like name, phone no, e-mail address etc. of a senior functionary of your bank who will be coordinating this matter may also be intimated to us.

Yours faithfully,

(K. Sivaraman)
General Manager

RBI/2010-11/47 UBD (PCB) MC. No. 7/09.09.001/2010-11 July 1, 2010 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir/Madam, Master Circular - Priority Sector Lending - UCBs Please refer to our Master Circular BPD (PCB) MC. No.7./09.09.001/2009-10 dated July 1, 2009 on the captioned subject (available on RBI website www.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions/ guidelines on the subject issued

RBI/2010-11/50 DBOD No. BP. BC. 18/ 21.04.141 / 2010-11 July 1, 2010 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.3 / 21.04.141/ 2009-10 dated July 1, 2009, containing consolidated instructions/guidelines issued to banks till June 30, 2009, on matters relating to prudential norms for cla

RBI/2010-11/103 DBS.CO.FrMC.BC.No.2/23.04.001/2010-11 July 01, 2010 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS.CO. FrMC BC No. 2 /23.04.001/2009-10 dated July 01, 2009 forwarding therewith Master Circular on 'Frauds – Classification & Reporting'. It may be noted that the Master Circular consolidates and updates all the instructions issued during the year sinc

RBI/ 2010-11/98 UBD.BPD.(PCB).MC.No. /12.05.001/2010-2011 July 1, 2010 Chief Executive Officers of All Primary (Urban) Co-operative banks Dear Sir, Master Circular – Know Your Customer (KYC) Norms/Anti-Money Laundering (AML) Standards/Combating of Financing of Terrorism (CFT)/Obligation of banks under PMLA, 2002 This Master Circular is a consolidation of the instructions on Know Your Customer (KYC) norms /Anti-Money Laundering (AML) standards/Combating of Financing of

RBI/2010-2011/99 UBD.(PCB).MC.No.12/16.20.000/2010-11 July 01, 2010 Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Master Circular on Investments by Primary (Urban) Co-operative Banks Please refer to our Master Circular UBD. (PCB). MC.No 12/16.20.000/2009-10 dated July 1, 2009 on the captioned subject (available at RBI website www.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions/guidelines on the sub

RBI/2010-11/100 UBD.BPD.MC.No.5/13.05.000/2010-11 July 01, 2010 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir / Madam, Master Circular on Management of Advances- UCBs Please refer to our Master Circular UBD.BPD (PCB) MC. No.5 /13.05.000 / 2009-10 dated July 1, 2009 on the captioned subject. The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subject issued up to June 30, 2010. Yours faithfull