Master Direction on Counterfeit Notes, 2024-Detection, Reporting and Monitoring RBI/2024-25/
DCM (FNVD)/ G4 / 16.01.05 / 2024-25 April 01, 2024 The Chairman/ Managing Director /Chief Executive Officer
All Banks Dear Sir / Madam, Master Direction on Counterfeit Notes, 2024 - Detection, Reporting and Monitoring

DCM (CC) No.G-1/ 03.44.01/ 2024-25 April 01, 2024 The Chairman/Managing Director/Chief Executive Officers All banks Madam / Dear Sir, Master Direction – Scheme of Penalties for bank branches and Currency Chests for deficiency in rendering customer service to the members of public In terms of the Preamble to and Section 45 of the RBI Act, 1934 and Section 35 A of the Banking Regulation Act, 1949; Reserve Bank of India issues guidelines / instructions for realising the objectives of Clean Note Policy and enhancing the operational efficiency as part of currency management. In order to ensure that all bank branches provide proper customer service, the Bank has formulated a Scheme of Penalties for bank branches including Currency Chests, for deficiency in rendering customer service to the members of public.