RBI/2011-12/40 UBD.PCB. MC.No:15 /12.03.000/2011-12@@NBSP@@ July 1, 2011 Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Master Circular on Maintenance of Statutory Reserves- Cash Reserve Ratio (CRR) and Statutory Liquidity Ratio (SLR) by Primary (Urban) Co-operative Banks Please refer to our Master Circular UBD CO.PCB.MC.No.15/12.03.000/2010-11 dated July 1, 2010 on the captioned subject. The enclosed Master Circular consolidates and upda

RBI/2011-12/43 UBD.BPD.(PCB) MC No. 7/09.09.001/2011-12 July 1, 2011 The Chief Executive Officers All Primary (Urban) Co-operative Banks Madam / Dear Sir, Master Circular- Priority Sector Lending - UCBs Please refer to our Master Circular UBD. PCB. MC. No. @@NBSP@@7 / 09.09.001 / 2010-11 dated July 1, 2010 on the captioned subject (available at RBI website www.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions / guidelines on the s

RBI/2011-12/25 DNBS (PD) CC No.231/03.10.42/2011-12 July 1, 2011 To All Non-Banking Financial Companies (NBFCs), Miscellaneous Non-Banking Companies (MNBCs), and Residuary Non-Banking Companies (RNBCs) Dear Sir, Master Circular – 'Know Your Customer' (KYC) Guidelines – Anti Money Laundering Standards (AML) -'Prevention of Money Laundering Act, 2002@@NBSP@@ - Obligations of NBFCs in terms of Rules notified thereunder’ As you are aware, in order to have all current inst

RBI/2011-12/93 IDMD.PDRD.02 /03.64.00/2011-12 July 1, 2011 All Standalone Primary Dealers Dear Sir / Madam Master Circular- Capital Adequacy Standards and Risk Management Guidelines for standalone Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to the Primary Dealers (PDs) in regard to their operations in the Government Securities Market and other activities. To enable the PDs to have all the current instruc

RBI/2011-12/94 Ref. MPD. No. 345/07.01.279/2011-12 July 1, 2011 Aashadha 10, 1933 (S) The Chairmen/Chief Executives of all Scheduled Banks (excluding RRBs) Dear Sir/Madam Master Circular on Export Credit Refinance Facility Please refer to Master Circular No.MPD No.332 /07.01.279/2010-11 dated July 1, 2010 on the above mentioned Subject. This revised Master Circular on Export Credit Refinance Facility@@NBSP@@@@NBSP@@ consolidates and updates all instructions/guidelines

RBI/2011-12/92 IDMD.PDRD.01 /03.64.00/2011-12 July 1, 2011 All Primary Dealers Dear Sir / Madam Master Circular – Operational Guidelines to Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to the Primary Dealers (PDs) in regard to their operations in the Government Securities Market and other activities. To enable the PDs to have all the current instructions at one place, a Master Circular incorporating the g

RBI/2011-12/55 DBOD.BP.BC No. 16 /21.04.018/2011-12 July 1, 2011 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Master Circular - Disclosure in Financial Statements - Notes to Accounts Please refer to the Master Circular DBOD.BP.BC.No.3/21.04.018/2010-11 dated July 1, 2010 consolidating all operative instructions issued to banks till June 30, 2010 on matters relating to disclosures in the ‘Notes to Accounts’ to the Financial

RBI/2011-12/75 DBS.CO.FrMC.BC. No.2/23.04.001/2011-12 July 01, 2011 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS.CO. FrMC BC No. 2/23.04.001/2009-10 dated July 01, 2010 forwarding therewith Master Circular on 'Frauds – Classification & Reporting'. It may be noted that the Master Circular consolidates and updates all the instructions issued during the year since

DPSS.CO.PD.No.52/02.10.02/2010-2011

July 06, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, and DPSS No. 2753/02.10.02/2009-10 dated June 15, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. A recent survey undertaken by RBI across the country has revealed that most of the banks, contrary to the reports submitted to RBI, have not ensured that availability of the complaint templates at their ATMs, which is a matter of concern.

3. In this connection you are requested to submit to Department of Payment and Settlement Systems, Central Office, Reserve Bank of India, by July 31, 2010, your bank’s Action Plan for implementing Reserve Bank’s circular on making available the complaint templates on all ATMs for lodging ATM related complaints. The contact details like name, phone no, e-mail address etc. of a senior functionary of your bank who will be coordinating this matter may also be intimated to us.

Yours faithfully,

(K. Sivaraman)
General Manager

RBI/2010-11/47 UBD (PCB) MC. No. 7/09.09.001/2010-11 July 1, 2010 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir/Madam, Master Circular - Priority Sector Lending - UCBs Please refer to our Master Circular BPD (PCB) MC. No.7./09.09.001/2009-10 dated July 1, 2009 on the captioned subject (available on RBI website www.rbi.org.in). The enclosed Master Circular consolidates and updates all the instructions/ guidelines on the subject issued