RBI/2013-14/44 DNBS (PD) CC No.342/03.10.001/2013-14 July 1, 2013 To All Non-Banking Financial Companies (NBFCs) Dear Sirs, Master Circular – Corporate Governance In order to have all current instructions in one place, the Reserve Bank of India has consolidated all the instructions issued on the topic as at end of June 30, 2013. It may be noted that the Master Circular consolidates and updates all the instructions contained in the notifications listed in the Appendix

RBI/2013-14/116 DPSS.CO.PD.Mobile Banking.No./02.23.001/2013-14 July 1, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam /Dear Sir, Master Circular – Mobile Banking Tansactions in India – Operative Guidelines for Banks As you are aware, the Reserve Bank of India has, from time to time, issued a number of circ

RBI/2013-14/42 DNBS (PD) CC No.340/03.10.042/2013-14 July 1, 2013 To All Non-Banking Financial Companies (NBFCs) and Residuary Non-Banking Companies (RNBCs) Dear Sirs, Master Circular - Fair Practices Code In order to have all current instructions on the subject in one place, the Reserve Bank of India has consolidated all the instructions issued on the topic as at end of June 30, 2013. The Master Circular has also been placed on the RBI web-site (http://www.rbi.org.in

RBI/2013-14/109 DBOD No BP.BC. 8/21.04.141/2013-14 July 1, 2013 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for Classification, Valuation and Operation of Investment Portfolio by Banks Please refer to the Master Circular No. DBOD.BP.BC.13/21.04.141/2012-13 dated July 2, 2012, containing consolidated instructions/guidelines issued to banks till June 30, 2012, on matters relating to prudential norms for classificati

RBI/2012-13/40 DBOD No. BP. BC.13/21.04.141/2012-13 July 2, 2012 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.19/21.04.141/2011-12 dated July 1, 2011, containing consolidated instructions/guidelines issued to banks till June 30, 2011, on matters relating to prudential norms for classific

RBI/2012-13/100 IDMD.PCD. 05/14.01.03/2012-13 July 2, 2012 The Chairmen / Chief Executives of All Scheduled Banks (excluding RRBs and LABs), Primary Dealers (PDs) and All-India Term Lending and Refinancing Institutions Dear Sir/Madam, Master Circular - Guidelines for Issue of Certificates of Deposit With a view to further widening the range of money market instruments and giving investors greater flexibility in deployment of their short-term surplus funds, Certificate

RBI/2011-12/65 DBOD No. BP. BC. 19/21.04.141/2011-12 July 1, 2011 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.18 / 21.04.141/ 2010-11 dated July 1, 2010, containing consolidated instructions/guidelines issued to banks till June 30, 2010, on matters relating to prudential norms for class

RBI/ 2010-11/407 RPCD. FID. BC.No. 53 / 12.01.001/ 2010-11 February 14, 2011 The Chairman/ Managing Director/ Chief Executive Officer All Scheduled Commercial Banks Dear Sir, Master Circular on Micro Credit The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to banks on micro credit. In order to enable the banks to have instructions at one place, a Master Circular incorporating the existing guidelines/instructions on the subjec

RBI/2010-11/50 DBOD No. BP. BC. 18/ 21.04.141 / 2010-11 July 1, 2010 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.3 / 21.04.141/ 2009-10 dated July 1, 2009, containing consolidated instructions/guidelines issued to banks till June 30, 2009, on matters relating to prudential norms for cla

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager