DPSS/CO/PD/2018/02.10.002/2009-2010

March 19, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to the circular No. PS&IT/1/2715 dated February 06, 2010 issued by Indian Banks’ Association (IBA) on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We shall be glad to have your confirmation at the earliest.

Yours faithfully,

(K. Sivaraman)
General Manager