The Reserve Bank of India in its endeavour to provide better customer service in the currency exchange area, has placed on its website www.rbi.org.in a draft Citizens' Charter (revised) in the matter of facilities made available to the public for exchange of notes and coins.

The members of the public are requested to offer their suggestions/ comments for betterment of the Charter. The suggestions/comments may be forwarded by July 31, 2004, to the Chief General Manager, Department of Currency Management, Reserve Bank of India, Central Office, Shahid Bhagat Singh Marg, Mumbai-400 001.