Press Releases - Consumer Education and Protection - ആർബിഐ - Reserve Bank of India
പത്രക്കുറിപ്പുകൾ
സെപ്റ്റം 06, 2011
Banking Ombudsman Conference : Ten Action Points to improve Customer Service of Banks
1. Indian Banks’ Association (IBA) will standardise most important terms and conditions (MITC) for at least ten important banking transactions and circulate among banks for adaptation. 2. Banks would initiate the process of providing one view of all bank accounts of a customer including deposits, loans, etc., with the help of available technology, such as, core banking solution. Banks would be complete the process within one year. 3. Banks would convey to the Reserve
1. Indian Banks’ Association (IBA) will standardise most important terms and conditions (MITC) for at least ten important banking transactions and circulate among banks for adaptation. 2. Banks would initiate the process of providing one view of all bank accounts of a customer including deposits, loans, etc., with the help of available technology, such as, core banking solution. Banks would be complete the process within one year. 3. Banks would convey to the Reserve
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ഓഗ 03, 2011
RBI seeks Public Comments on Report on Customer Service of Banks
The Reserve Bank of India today placed on its website, the Report of the Committee on Customer Service in Banks and sought comments/feedback from members of the public/all the stakeholders on the Committee’s recommendations. The comments/feedback may, latest by August 27, 2011, be emailed or may be sent by post/courier to the Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Amar Building, First Floor, Sir P.M. Road, Mumbai-400
The Reserve Bank of India today placed on its website, the Report of the Committee on Customer Service in Banks and sought comments/feedback from members of the public/all the stakeholders on the Committee’s recommendations. The comments/feedback may, latest by August 27, 2011, be emailed or may be sent by post/courier to the Chief General Manager, Customer Service Department, Reserve Bank of India, Central Office, Amar Building, First Floor, Sir P.M. Road, Mumbai-400
ഫെബ്രു 01, 2011
Annual Report of Banking Ombudsman Scheme 2009-10 Highlights Effective Redressal of Customer Grievances
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2009-2010. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. The Report indicates an increase in customers’ awareness of the Scheme resulting in an increase in the absolute number of complaints received in BO Offices. What more, the number of complaints from rural areas a
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2009-2010. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. The Report indicates an increase in customers’ awareness of the Scheme resulting in an increase in the absolute number of complaints received in BO Offices. What more, the number of complaints from rural areas a
ഒക്ടോ 08, 2010
Committee on Customer Service in Banks - Date for Final Report submission extended
The Committee on Customer Service in Banks (Chairman Shri M. Damodaran) constituted by the Reserve Bank of India has been granted extension of time upto January 14, 2011 to submit its final report and recommendations. The report was originally to be submitted on October 14, 2010. The extension of time for submission of the report has been necessitated due to the volume of work required to be undertaken by the Committee to fulfill its mandate in regard to the terms of
The Committee on Customer Service in Banks (Chairman Shri M. Damodaran) constituted by the Reserve Bank of India has been granted extension of time upto January 14, 2011 to submit its final report and recommendations. The report was originally to be submitted on October 14, 2010. The extension of time for submission of the report has been necessitated due to the volume of work required to be undertaken by the Committee to fulfill its mandate in regard to the terms of
ജൂൺ 16, 2010
Committee on Customer Service in Banks - Inviting Suggestions from Public
The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, SEBI to interalia : Review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. Evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaint
The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, SEBI to interalia : Review the existing system of attending to customer service in banks - approach, attitude and fair treatment to customers from retail, small and pensioners segment. Evaluate the existing system of grievance redressal mechanism prevalent in banks, its structure and efficacy and recommend measures for expeditious resolution of complaint
ജൂൺ 03, 2010
Applications made to RBI can now be tracked on-line
Applications made to various departments of the Reserve Bank of India (RBI) can now be tracked on-line through the Application Tracking System (ATS). The Reserve Bank launched the Application Tracking System on its website for convenience of the public. The ATS, cannot be used for tracking complaints made under the Banking Ombudsman Scheme or any other complaints. For tracking the above applications made, the applicants will have to register on the RBI website (ATS li
Applications made to various departments of the Reserve Bank of India (RBI) can now be tracked on-line through the Application Tracking System (ATS). The Reserve Bank launched the Application Tracking System on its website for convenience of the public. The ATS, cannot be used for tracking complaints made under the Banking Ombudsman Scheme or any other complaints. For tracking the above applications made, the applicants will have to register on the RBI website (ATS li
ജൂൺ 03, 2010
Reserve Bank constitutes Committee on Customer Service in banks
The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners. The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints. The other members of the committee a
The Reserve Bank of India has constituted a Committee under the chairmanship of Shri M. Damodaran, former Chairman, Securities and Exchange Board of India, to look into banking services rendered to retail and small customers, including pensioners. The Committee will also look into the system of grievance redressal mechanism prevalent in banks, its structure and efficacy and suggest measures for expeditious resolution of complaints. The other members of the committee a
ഫെബ്രു 22, 2010
RBI initiates Class Action to benefit Bank Customers; Annual Report of Banking Ombudsman Scheme-2008-2009 released
The Reserve Bank of India has proactively started issuing general directions to all banks so as to protect the bank customers against banks’ act of commissions and omissions. Called ‘class action,’ such general directions are issued by the regulator in cases that could benefit not only the applicant but all those customers similarly placed without their having to approach their respective banks/ the Reserve Bank. The Reserve Bank has already initiated such class actio
The Reserve Bank of India has proactively started issuing general directions to all banks so as to protect the bank customers against banks’ act of commissions and omissions. Called ‘class action,’ such general directions are issued by the regulator in cases that could benefit not only the applicant but all those customers similarly placed without their having to approach their respective banks/ the Reserve Bank. The Reserve Bank has already initiated such class actio
ജൂലൈ 30, 2009
Beware of Fictitious Offers/Lottery Winnings/Cheap Fund Offers: RBI
The Reserve Bank of India has, today once again clarified that remittance in any form towards participation in lottery schemes is prohibited under the Foreign Exchange Management Act, 1999. Further, these restrictions are applicable also to remittances for participation in lottery-like schemes functioning under different names, such as, money circulation scheme or remittances for the purpose of securing prize money / awards, etc. The Reserve Bank has clarified that it
The Reserve Bank of India has, today once again clarified that remittance in any form towards participation in lottery schemes is prohibited under the Foreign Exchange Management Act, 1999. Further, these restrictions are applicable also to remittances for participation in lottery-like schemes functioning under different names, such as, money circulation scheme or remittances for the purpose of securing prize money / awards, etc. The Reserve Bank has clarified that it
ഫെബ്രു 05, 2009
RBI amends Banking Ombudsman Scheme: includes complaints relating to Internet Banking and Non-adherence to BCSBI Code
The Reserve Bank of India has widened the scope of its Banking Ombudsman Scheme 2006, to include deficiencies arising out of internet banking. Under the amended Scheme, a customer would also be able to lodge a complaint against the bank for its non-adherence to the provisions of the fair practices code for lenders or the Code of Bank's Commitment to Customers issued by the Banking Codes and Standards Board of India (BCSBI). The BCSBI is an independent and autonomous w
The Reserve Bank of India has widened the scope of its Banking Ombudsman Scheme 2006, to include deficiencies arising out of internet banking. Under the amended Scheme, a customer would also be able to lodge a complaint against the bank for its non-adherence to the provisions of the fair practices code for lenders or the Code of Bank's Commitment to Customers issued by the Banking Codes and Standards Board of India (BCSBI). The BCSBI is an independent and autonomous w
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പേജ് അവസാനം അപ്ഡേറ്റ് ചെയ്തത്: മേയ് 09, 2025
