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मे 30, 2017
Customer Service in Banks: Time to Raise the Bar!
Shri A. C. Mahajan, Chairman, Banking Codes and Standards Board of India (BCSBI); Shri Anand Aras, CEO, BCSBI; colleagues from the banking industry; representatives from the media; ladies and gentlemen! At the outset, I would like to thank BCSBI for inviting me for this annual conference of the Principal Code Compliance Officers (PCCOs) in the banks. 2. During the past 12 years of its existence, BCSBI has played a pivotal role in enhancing awareness about customer ser
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
Shri A. C. Mahajan, Chairman, Banking Codes and Standards Board of India (BCSBI); Shri Anand Aras, CEO, BCSBI; colleagues from the banking industry; representatives from the media; ladies and gentlemen! At the outset, I would like to thank BCSBI for inviting me for this annual conference of the Principal Code Compliance Officers (PCCOs) in the banks. 2. During the past 12 years of its existence, BCSBI has played a pivotal role in enhancing awareness about customer ser
एप्रि 28, 2017
A Bank Should Be Something One Can “Bank” Upon
I am grateful to the Federation of Indian Chambers of Commerce and Industry - FICCI Ladies Organisation, Mumbai Chapter, for inviting me to speak today. I salute FLO’s mission, and wish the very best to the incoming office bearers on their efforts to empower and educate women, unlocking a potential workforce for the Indian economy that can both balance gender distribution of jobs and identify new sources of enterprise and entrepreneurship. I hope that by explaining to
Dr. Viral V. Acharya, Deputy Governor, Reserve Bank of India
I am grateful to the Federation of Indian Chambers of Commerce and Industry - FICCI Ladies Organisation, Mumbai Chapter, for inviting me to speak today. I salute FLO’s mission, and wish the very best to the incoming office bearers on their efforts to empower and educate women, unlocking a potential workforce for the Indian economy that can both balance gender distribution of jobs and identify new sources of enterprise and entrepreneurship. I hope that by explaining to
मार्च 02, 2017
Improving investor interest – Recent Legislative and Regulatory Measures
It is a well recognized fact that clear and efficient laws provide confidence to the investing community. Such investments can be by domestic entities or foreign entities or investment overseas by domestic entities. In the recent past, India has embarked upon a number of legislative and regulatory measures that are certain to create a positive impact on the investment climate prevailing in the country and capable of boosting the confidence of investors. A few such mea
Shri R. Gandhi, Deputy Governor, Reserve Bank of India
It is a well recognized fact that clear and efficient laws provide confidence to the investing community. Such investments can be by domestic entities or foreign entities or investment overseas by domestic entities. In the recent past, India has embarked upon a number of legislative and regulatory measures that are certain to create a positive impact on the investment climate prevailing in the country and capable of boosting the confidence of investors. A few such mea
मार्च 01, 2017
FinTechs and Virtual Currency
I am very glad that IBA, FICCI and NASSCOM are organizing this Conference as a Platform for Innovation and Collaboration with Upcoming and Promising (PICUP) Fintech. Technology and banking have a long close association. Both have been benefitted immensely by this association. Technological developments have been changing the way the banks and financial institutions and their customers interact. These developments have created opportunities for new entrants, not necess
Shri R. Gandhi, Deputy Governor, Reserve Bank of India
I am very glad that IBA, FICCI and NASSCOM are organizing this Conference as a Platform for Innovation and Collaboration with Upcoming and Promising (PICUP) Fintech. Technology and banking have a long close association. Both have been benefitted immensely by this association. Technological developments have been changing the way the banks and financial institutions and their customers interact. These developments have created opportunities for new entrants, not necess
फेब्रु 21, 2017
Some Ways to Decisively Resolve Bank Stressed Assets

Thank you to organizers of Indian Banks’ Association for inviting me today. To all the Award winners, congratulations on your stellar achievements and the innovative spirit you have shown to be today’s worthy recipients. Technology, “Fin Tech” as you say, is taking banking and intermediation into unchartered territories. I have yet to fathom the full import of these sweeping changes. In the meantime, my subject matter today will be more prosaic and somewhat sobering.

Dr. Viral V. Acharya, Deputy Governor, Reserve Bank of India

Thank you to organizers of Indian Banks’ Association for inviting me today. To all the Award winners, congratulations on your stellar achievements and the innovative spirit you have shown to be today’s worthy recipients. Technology, “Fin Tech” as you say, is taking banking and intermediation into unchartered territories. I have yet to fathom the full import of these sweeping changes. In the meantime, my subject matter today will be more prosaic and somewhat sobering.

फेब्रु 20, 2017
Payment Systems - Next Orbit
Good Morning everybody I am very happy to be launching the Bharat QR Code. The QR code development for card payments in India has happened at the most appropriate time; we are on the threshold of a digital payments ‘moment’ and ‘movement’. This is a momentous occasion for the payments industry in India with the launch of this global first of its kind, low cost, interoperable, mobile based acceptance solution. I would like to congratulate the payment networks for their
Shri R. Gandhi, Deputy Governor, Reserve Bank of India
Good Morning everybody I am very happy to be launching the Bharat QR Code. The QR code development for card payments in India has happened at the most appropriate time; we are on the threshold of a digital payments ‘moment’ and ‘movement’. This is a momentous occasion for the payments industry in India with the launch of this global first of its kind, low cost, interoperable, mobile based acceptance solution. I would like to congratulate the payment networks for their
फेब्रु 20, 2017
Financing MSMEs: Banks & FinTechs – Competition, Collaboration or Competitive Collaboration?
Mr. Simon Bell, Global lead, SME Finance, World Bank Group; Smt. Surekha Marandi, Executive Director, Reserve Bank of India; Shri P. K. Panda, Principal, College of Agricultural Banking(CAB); Chairmen/CEOs of various banks present here; other senior officers from the banking sector; my colleagues from RBI; ladies and gentlemen! At the outset, let me congratulate CAB for organising this Seminar on the theme of “Coping with the challenges of Financial Technology Innovat
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
Mr. Simon Bell, Global lead, SME Finance, World Bank Group; Smt. Surekha Marandi, Executive Director, Reserve Bank of India; Shri P. K. Panda, Principal, College of Agricultural Banking(CAB); Chairmen/CEOs of various banks present here; other senior officers from the banking sector; my colleagues from RBI; ladies and gentlemen! At the outset, let me congratulate CAB for organising this Seminar on the theme of “Coping with the challenges of Financial Technology Innovat
फेब्रु 01, 2017
Fraud Risk Management in Banks: The Do’s and Don’ts
Shri Gopalakrishna, Director, CAFRAL; fellow bankers and participants of the Program on Financial Crimes Management! At the outset, let me mention that this is the third occasion I am speaking on frauds in as many months. In November 2016, I spoke on “Fraud Risk Management in Banks – Major Concerns and 12 Sutras for Bankers” and last month I spoke on “Fraud Risk Management – Forging Partnership between Public and Private sector banks” in which I focused on the ‘contem
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
Shri Gopalakrishna, Director, CAFRAL; fellow bankers and participants of the Program on Financial Crimes Management! At the outset, let me mention that this is the third occasion I am speaking on frauds in as many months. In November 2016, I spoke on “Fraud Risk Management in Banks – Major Concerns and 12 Sutras for Bankers” and last month I spoke on “Fraud Risk Management – Forging Partnership between Public and Private sector banks” in which I focused on the ‘contem
जाने 11, 2017
Macro and Micro Drivers of Business Potential of IFSCs in India
A. Introduction 1. We are gathered here today to commemorate the establishment and success of GIFT, India’s first International Financial Services Centre (IFSC) that brings together world class infrastructure, connectivity, people and technology on a single platform for businesses across the world. An all-inclusive and modern economic zone, it offers global firms competitive access to India’s large and burgeoning demand for financial services. 2. International Financi
Dr. Urjit R. Patel, Governor, Reserve Bank of India
A. Introduction 1. We are gathered here today to commemorate the establishment and success of GIFT, India’s first International Financial Services Centre (IFSC) that brings together world class infrastructure, connectivity, people and technology on a single platform for businesses across the world. An all-inclusive and modern economic zone, it offers global firms competitive access to India’s large and burgeoning demand for financial services. 2. International Financi
नोव्हें 28, 2016
Issues in Infrastructure Financing in India
I am happy to be here at ASSOCHAM’s Sixth International Summit on Infrastructure financing. Infrastructure plays a crucial role in economic development of a country. In India, too like many other countries, Infrastructure development is a critical aspect of our growth strategy and therefore, the sector gets the importance from all stakeholders commensurate with that role. As you may be aware, Government has announced the target of Rs 25 trillion (US$ 376.53 billion) i
Shri N.S. Vishwanathan, Deputy Governor, Reserve Bank of India
I am happy to be here at ASSOCHAM’s Sixth International Summit on Infrastructure financing. Infrastructure plays a crucial role in economic development of a country. In India, too like many other countries, Infrastructure development is a critical aspect of our growth strategy and therefore, the sector gets the importance from all stakeholders commensurate with that role. As you may be aware, Government has announced the target of Rs 25 trillion (US$ 376.53 billion) i
नोव्हें 24, 2016
Pioneering Best Practices in Banking: India’s Record
Good evening! 2. In the post-crisis era, the international thinking on banking and finance stands fundamentally changed. Not only did the crisis shake the confidence of all stakeholders in the international financial system but also compelled the regulators and policy makers to review whether their policy framework was sound enough to prevent the outbreak of another crisis of a similar magnitude. From the global consultations, emerged newer and more refined norms of p
Shri R. Gandhi, Deputy Governor, Reserve Bank of India
Good evening! 2. In the post-crisis era, the international thinking on banking and finance stands fundamentally changed. Not only did the crisis shake the confidence of all stakeholders in the international financial system but also compelled the regulators and policy makers to review whether their policy framework was sound enough to prevent the outbreak of another crisis of a similar magnitude. From the global consultations, emerged newer and more refined norms of p
ऑक्टो 24, 2016
Evolution of Payment Systems in India: Or is it a Revolution?
It gives me great pleasure and pride to be addressing at the Banaras Hindu University, an institution which has been in the service of the nation for 100 years; more so because this institution has been deeply intertwined with freedom movement and freedom leaders like Pandit Madanmohan Malaviya. I am thankful to the Vice Chancellor Prof Tripathi for giving me this opportunity. 2. Today, I intend to discuss with you all about a silent revolution that has been sweeping
Shri R. Gandhi, Deputy Governor, Reserve Bank of India
It gives me great pleasure and pride to be addressing at the Banaras Hindu University, an institution which has been in the service of the nation for 100 years; more so because this institution has been deeply intertwined with freedom movement and freedom leaders like Pandit Madanmohan Malaviya. I am thankful to the Vice Chancellor Prof Tripathi for giving me this opportunity. 2. Today, I intend to discuss with you all about a silent revolution that has been sweeping
सप्टें 30, 2016
Setting The Priorities Right
At the outset, I would like to thank Ms. Bhattacharya and State Bank of India for inviting me to speak at this important and eagerly awaited event on the annual calendar. It is a privilege to speak before this august gathering. In context of the theme of the conference i.e. “Laying the Foundations for India’s Growth”, I would say that there are reasons to be optimistic on several fronts: Growth, inflation, demography, entrepreneurship, democracy, political stability,
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
At the outset, I would like to thank Ms. Bhattacharya and State Bank of India for inviting me to speak at this important and eagerly awaited event on the annual calendar. It is a privilege to speak before this august gathering. In context of the theme of the conference i.e. “Laying the Foundations for India’s Growth”, I would say that there are reasons to be optimistic on several fronts: Growth, inflation, demography, entrepreneurship, democracy, political stability,
सप्टें 28, 2016
Financial Stability in a Weak Global Environment
At the outset, I extend a very warm welcome to Dr. Hans Genberg, Executive Director, the SEACEN Centre and all the participants of the 7th SEACEN High Level Seminar for Deputy Governors, Financial Stability and Supervision [DG (FSS)] and the delegates of the 7th Annual SEACEN DG Meeting (FSS). It is, indeed, a matter of great honour and privilege for the Reserve Bank of India to host this Seminar and the Annual Meet. The theme of the seminar, “Financial Stability in a
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
At the outset, I extend a very warm welcome to Dr. Hans Genberg, Executive Director, the SEACEN Centre and all the participants of the 7th SEACEN High Level Seminar for Deputy Governors, Financial Stability and Supervision [DG (FSS)] and the delegates of the 7th Annual SEACEN DG Meeting (FSS). It is, indeed, a matter of great honour and privilege for the Reserve Bank of India to host this Seminar and the Annual Meet. The theme of the seminar, “Financial Stability in a
सप्टें 27, 2016
Challenges in Developing the Bond Market in BRICS
I. Introduction I notice that the Seminar is on developing bond markets in BRICS. Though bond markets include both the government securities market and the corporate bonds market, I would dwell upon only on corporate debt market. The reason is simple. The government securities market in the BRICS countries have attained a definite positions, whereas the corporate bonds market are at nascent stage. 2. For example, India’s Government securities market - by whatever crit
Shri R. Gandhi, Deputy Governor, Reserve Bank of India
I. Introduction I notice that the Seminar is on developing bond markets in BRICS. Though bond markets include both the government securities market and the corporate bonds market, I would dwell upon only on corporate debt market. The reason is simple. The government securities market in the BRICS countries have attained a definite positions, whereas the corporate bonds market are at nascent stage. 2. For example, India’s Government securities market - by whatever crit
सप्टें 24, 2016
Financial Inclusion in India – The Journey so far and the Way Ahead
Shri Santhosh Kumar Gangwarji, Honorable Minister of State for Finance, Government of India; Shri Ashwani Kumar, Chairman, IBA & CMD, Dena Bank; Shri Rajiv Rishi, Deputy Chairman, IBA & CMD, Central Bank of India; Dr. Madnesh Kumar Mishra, JS(DFS) & Mission Director-Financial Inclusion, GOI; delegates to the Workshop; ladies and gentleman! At the outset, I would like to compliment Department of Financial services, GOI and IBA for organizing this workshop o
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
Shri Santhosh Kumar Gangwarji, Honorable Minister of State for Finance, Government of India; Shri Ashwani Kumar, Chairman, IBA & CMD, Dena Bank; Shri Rajiv Rishi, Deputy Chairman, IBA & CMD, Central Bank of India; Dr. Madnesh Kumar Mishra, JS(DFS) & Mission Director-Financial Inclusion, GOI; delegates to the Workshop; ladies and gentleman! At the outset, I would like to compliment Department of Financial services, GOI and IBA for organizing this workshop o
सप्टें 07, 2016
Asset Quality of Indian Banks: Way Forward
The Indian banks in general, and the Public Sector Banks (PSBs) in particular, are grappling with the huge stock of stressed assets that has piled up in the system over the years. Any amount of discussion on the whys and what of stressed assets would therefore never be enough, if it enables us to discern what led to this phenomenal build-up of non-performing assets (NPAs) in our system and determine what we should do to solve them, and identify what could be done diff
Shri N.S. Vishwanathan, Deputy Governor, Reserve Bank of India
The Indian banks in general, and the Public Sector Banks (PSBs) in particular, are grappling with the huge stock of stressed assets that has piled up in the system over the years. Any amount of discussion on the whys and what of stressed assets would therefore never be enough, if it enables us to discern what led to this phenomenal build-up of non-performing assets (NPAs) in our system and determine what we should do to solve them, and identify what could be done diff
सप्टें 07, 2016
Information Technology & Cyber Risk in Banking Sector – The Emerging Fault lines
Good Morning! At the outset, I would like to compliment CAFRAL for organizing this International Seminar on Cyber Risk and Mitigation for banks and FIs, a topic which has assumed centre stage, not only in India but globally. Let me begin by quoting John Chambers, former CEO of CISCO, who famously summed up the significance of cyber risk for the enterprises thus: “There are only two types of organisations, one who have been hacked and others who don’t know that they ha
Shri S. S. Mundra, Deputy Governor, Reserve Bank of India
Good Morning! At the outset, I would like to compliment CAFRAL for organizing this International Seminar on Cyber Risk and Mitigation for banks and FIs, a topic which has assumed centre stage, not only in India but globally. Let me begin by quoting John Chambers, former CEO of CISCO, who famously summed up the significance of cyber risk for the enterprises thus: “There are only two types of organisations, one who have been hacked and others who don’t know that they ha
सप्टें 03, 2016
The Independence of the Central Bank
Good afternoon. It is great to be invited to speak at St. Stephen's College. In 1980, I toyed with the idea of joining my best friends in applying for admission to the BA in Economics here. Because I had worked so hard for the IIT exam, however, I succumbed to the sunk cost fallacy and studied Electrical Engineering. I don’t regret a moment of that misspent youth but I hope you will grant me temporary membership of your club today! Over the last few weeks, I have outl
Dr. Raghuram G. Rajan, Governor, Reserve Bank of India
Good afternoon. It is great to be invited to speak at St. Stephen's College. In 1980, I toyed with the idea of joining my best friends in applying for admission to the BA in Economics here. Because I had worked so hard for the IIT exam, however, I succumbed to the sunk cost fallacy and studied Electrical Engineering. I don’t regret a moment of that misspent youth but I hope you will grant me temporary membership of your club today! Over the last few weeks, I have outl

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