Notifications - Consumer Education and Protection - ଆରବିଆଇ - Reserve Bank of India
notifications
ଜାନୁଆରୀ 23, 2023
Safe Deposit Locker/Safe Custody Article Facility provided by banks
RBI/2022-23/168 CO.CEPD.PRS.No.S1233/13-01-018/2022-2023 January 23, 2023 All Commercial Banks (including RRBs, Small Finance Banks, Payment Banks and Local Area Banks) All Co-operative Banks Safe Deposit Locker/Safe Custody Article Facility provided by banks Please refer to the RBI circular DOR.LEG.REC/40/09.07.005/2021-22 dated August 18, 2021 on the captioned subject. 2. In terms of paragraph 2.1.1 of the said circular, banks were required to renew their locker agr
RBI/2022-23/168 CO.CEPD.PRS.No.S1233/13-01-018/2022-2023 January 23, 2023 All Commercial Banks (including RRBs, Small Finance Banks, Payment Banks and Local Area Banks) All Co-operative Banks Safe Deposit Locker/Safe Custody Article Facility provided by banks Please refer to the RBI circular DOR.LEG.REC/40/09.07.005/2021-22 dated August 18, 2021 on the captioned subject. 2. In terms of paragraph 2.1.1 of the said circular, banks were required to renew their locker agr
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ଅକ୍ଟୋବର 06, 2022
Appointment of Internal Ombudsman by the Credit Information Companies
RBI/2022-23/124 CEPD.PRD.No.S806/13-01-008/2022-23 October 6, 2022 All Credit Information Companies Madam/ Sir, Appointment of Internal Ombudsman by the Credit Information Companies Please refer to paragraph 2 of the Statement on Developmental and Regulatory Policies dated August 5, 2022, wherein the decision to bring Credit Information Companies (CICs) under the Internal Ombudsman (IO) Framework was announced with a view to strengthen and improve the efficiency of th
RBI/2022-23/124 CEPD.PRD.No.S806/13-01-008/2022-23 October 6, 2022 All Credit Information Companies Madam/ Sir, Appointment of Internal Ombudsman by the Credit Information Companies Please refer to paragraph 2 of the Statement on Developmental and Regulatory Policies dated August 5, 2022, wherein the decision to bring Credit Information Companies (CICs) under the Internal Ombudsman (IO) Framework was announced with a view to strengthen and improve the efficiency of th
ଅଗଷ୍ଟ 05, 2022
Reserve Bank - Integrated Ombudsman Scheme, 2021 (RBIOS, 2021)
EXECUTIVE DIRECTOR Reserve Bank of India Mumbai Reserve Bank - Integrated Ombudsman Scheme, 2021 (RBIOS, 2021) NOTIFICATION Ref.CEPD.PRD.No.S544/13.01.001/2022-23 August 5, 2022 In exercise of the powers conferred by sub section (1) of Section 11 of the Credit Information Companies (Regulation) Act, 2005, and in partial modification of its notification CEPD. PRD. No. S873/13.01.001/2021-22 dated November 12, 2021, the Reserve Bank of India, being satisfied that it is
EXECUTIVE DIRECTOR Reserve Bank of India Mumbai Reserve Bank - Integrated Ombudsman Scheme, 2021 (RBIOS, 2021) NOTIFICATION Ref.CEPD.PRD.No.S544/13.01.001/2022-23 August 5, 2022 In exercise of the powers conferred by sub section (1) of Section 11 of the Credit Information Companies (Regulation) Act, 2005, and in partial modification of its notification CEPD. PRD. No. S873/13.01.001/2021-22 dated November 12, 2021, the Reserve Bank of India, being satisfied that it is
ନଭେମ୍ବର 15, 2021
Appointment of Internal Ombudsman by Non-Banking Financial Companies
RBI/2021-2022/126 CO.CEPD.PRS.No.S874/13-01-008/2021-2022 November 15, 2021 The Chairman/Managing Director & CEO a) NBFCs-D with 10 or more branches, and b) NBFCs-ND with asset size of Rs 5,000 crore and above (excluding NBFCs given in para 3 of this direction) Madam/Dear Sir, Appointment of Internal Ombudsman by Non-Banking Financial Companies In exercise of the powers conferred by Section 45 (L) read with 45 (M) of the Reserve Bank of India Act, 1934, Reserve Ba
RBI/2021-2022/126 CO.CEPD.PRS.No.S874/13-01-008/2021-2022 November 15, 2021 The Chairman/Managing Director & CEO a) NBFCs-D with 10 or more branches, and b) NBFCs-ND with asset size of Rs 5,000 crore and above (excluding NBFCs given in para 3 of this direction) Madam/Dear Sir, Appointment of Internal Ombudsman by Non-Banking Financial Companies In exercise of the powers conferred by Section 45 (L) read with 45 (M) of the Reserve Bank of India Act, 1934, Reserve Ba
ନଭେମ୍ବର 12, 2021
Reserve Bank - Integrated Ombudsman Scheme, 2021
DEPUTY GOVERNOR Reserve Bank of India Mumbai @@NBSP@@ Reserve Bank - Integrated Ombudsman Scheme, 2021 NOTIFICATION Ref. CEPD. PRD. No.S873/13.01.001/2021-22 November 12, 2021 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934) and Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007), and in supersession of its Notifications Ref. (i) CEPD.
DEPUTY GOVERNOR Reserve Bank of India Mumbai @@NBSP@@ Reserve Bank - Integrated Ombudsman Scheme, 2021 NOTIFICATION Ref. CEPD. PRD. No.S873/13.01.001/2021-22 November 12, 2021 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934) and Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007), and in supersession of its Notifications Ref. (i) CEPD.
ଜାନୁଆରୀ 27, 2021
Strengthening of Grievance Redress Mechanism in Banks
RBI/2020-21/87 CEPD.CO.PRD.Cir.No.01/13.01.013/2020-21 January 27, 2021 All Scheduled Commercial Banks (excluding Regional Rural Banks) Madam/Dear Sir, Strengthening of Grievance Redress Mechanism in Banks Please refer to the ‘Statement on Developmental and Regulatory Policies’ issued as part of the Monetary Policy statement dated December 4, 2020, wherein it was stated that with a view to strengthen and improve the efficacy of the grievance redress mechanism of banks
RBI/2020-21/87 CEPD.CO.PRD.Cir.No.01/13.01.013/2020-21 January 27, 2021 All Scheduled Commercial Banks (excluding Regional Rural Banks) Madam/Dear Sir, Strengthening of Grievance Redress Mechanism in Banks Please refer to the ‘Statement on Developmental and Regulatory Policies’ issued as part of the Monetary Policy statement dated December 4, 2020, wherein it was stated that with a view to strengthen and improve the efficacy of the grievance redress mechanism of banks
ଅକ୍ଟୋବର 11, 2019
Revision in Proforma and Reporting of Bank / Branch details under the Central Information System for Banking Infrastructure (CISBI)
RBI/2019-20/81 DCBR.BPD.(PCB/RCB).Cir.No.04/07.01.000/2019-20 October 11, 2019 The Chief Executive Officer All Primary (Urban) Co-operative Banks / All State Co-operative Banks / All District Central Co-operative Banks Madam / Dear Sir, Revision in Proforma and Reporting of Bank / Branch details under the Central Information System for Banking Infrastructure (CISBI) Please refer to our circulars UBD.CO.LS.Cir.No./43/07.01.000/2006-07 dated May 09, 2007 and RPCD.CO.RF.
RBI/2019-20/81 DCBR.BPD.(PCB/RCB).Cir.No.04/07.01.000/2019-20 October 11, 2019 The Chief Executive Officer All Primary (Urban) Co-operative Banks / All State Co-operative Banks / All District Central Co-operative Banks Madam / Dear Sir, Revision in Proforma and Reporting of Bank / Branch details under the Central Information System for Banking Infrastructure (CISBI) Please refer to our circulars UBD.CO.LS.Cir.No./43/07.01.000/2006-07 dated May 09, 2007 and RPCD.CO.RF.
ସେପ୍ଟେମ୍ବର 05, 2019
Change in name of “The Orissa State Co-operative Bank Ltd.” to “The Odisha State Co-operative Bank Ltd” in the Second Schedule to the Reserve Bank of India Act, 1934
RBI/2019-20/56 DCBR.RCB.No.03/19.51.025/2019-20 Bhadrapada 1, 1941 August 23, 2019 All State Co-operative Banks/ Central Co-operative Banks Madam / Dear Sir Change in name of “The Orissa State Co-operative Bank Ltd.” to “The Odisha State Co-operative Bank Ltd” in the Second Schedule to the Reserve Bank of India Act, 1934 We advise that the name of “The Orissa State Co-operative Bank Ltd.” has been substituted with “The Odisha State Co-operative Bank Ltd.” in the Secon
RBI/2019-20/56 DCBR.RCB.No.03/19.51.025/2019-20 Bhadrapada 1, 1941 August 23, 2019 All State Co-operative Banks/ Central Co-operative Banks Madam / Dear Sir Change in name of “The Orissa State Co-operative Bank Ltd.” to “The Odisha State Co-operative Bank Ltd” in the Second Schedule to the Reserve Bank of India Act, 1934 We advise that the name of “The Orissa State Co-operative Bank Ltd.” has been substituted with “The Odisha State Co-operative Bank Ltd.” in the Secon
ଜୁନ 26, 2019
Acceptance of coins
RBI/2018-19/223 DCM (NE) No.3057/08.07.18/2018-19 June 26, 2019 The Chairman and Managing Director /The Managing Director/The Chief Executive OfficerAll Banks Madam / Dear Sir, Acceptance of coins We invite a reference to our circular DCM (RMMT) No.2945/11.37.01/2017-18 dated February 15, 2018 on the captioned subject and Paragraph 1 (d) of our Master Circular DCM (NE) No.G-2/08.07.18/2018-19 dated July 02, 2018 (updated as on January 14, 2019) on Facility for Exchang
RBI/2018-19/223 DCM (NE) No.3057/08.07.18/2018-19 June 26, 2019 The Chairman and Managing Director /The Managing Director/The Chief Executive OfficerAll Banks Madam / Dear Sir, Acceptance of coins We invite a reference to our circular DCM (RMMT) No.2945/11.37.01/2017-18 dated February 15, 2018 on the captioned subject and Paragraph 1 (d) of our Master Circular DCM (NE) No.G-2/08.07.18/2018-19 dated July 02, 2018 (updated as on January 14, 2019) on Facility for Exchang
ଜୁନ 10, 2019
Financial Inclusion- Access to Banking Services - Basic Savings Bank Deposit Account (BSBDA)
RBI/2018-19/206 DBR.LEG.BC.No.47/09.07.005/2018-19 June 10, 2019 All Scheduled Commercial Banks (including RRBs)All Payments BanksAll Small Finance BanksAll Local Area Banks Dear Sir/ Madam Financial Inclusion- Access to Banking Services – Basic Savings Bank Deposit Account (BSBDA) Please refer to our circular DBOD.No.Leg.BC.35/09.07.005/2012-13 dated August 10, 2012 on the captioned subject. 2. The Basic Savings Bank Deposit (BSBD) Account was designed as a savings a
RBI/2018-19/206 DBR.LEG.BC.No.47/09.07.005/2018-19 June 10, 2019 All Scheduled Commercial Banks (including RRBs)All Payments BanksAll Small Finance BanksAll Local Area Banks Dear Sir/ Madam Financial Inclusion- Access to Banking Services – Basic Savings Bank Deposit Account (BSBDA) Please refer to our circular DBOD.No.Leg.BC.35/09.07.005/2012-13 dated August 10, 2012 on the captioned subject. 2. The Basic Savings Bank Deposit (BSBD) Account was designed as a savings a
ଅପ୍ରେଲ 26, 2019
Ombudsman Scheme for Non-Banking Financial Companies, 2018
EXECUTIVE DIRECTOR Ombudsman Scheme for Non-Banking Financial Companies, 2018 NOTIFICATION Ref. CEPD. PRS. No.4535/13.01.004/2018-19 April 26, 2019 The Reserve Bank of India (RBI) had vide Notification Ref.CEPD.PRS.No.3590/13.01.004/2017-18 dated February 23, 2018, implemented the Ombudsman Scheme for Non-Banking Financial Companies (NBFCs) as defined in Section 45-I(f) of the Reserve Bank of India Act, 1934 and registered with the RBI under Section 45-IA of the Reser
EXECUTIVE DIRECTOR Ombudsman Scheme for Non-Banking Financial Companies, 2018 NOTIFICATION Ref. CEPD. PRS. No.4535/13.01.004/2018-19 April 26, 2019 The Reserve Bank of India (RBI) had vide Notification Ref.CEPD.PRS.No.3590/13.01.004/2017-18 dated February 23, 2018, implemented the Ombudsman Scheme for Non-Banking Financial Companies (NBFCs) as defined in Section 45-I(f) of the Reserve Bank of India Act, 1934 and registered with the RBI under Section 45-IA of the Reser
ମାର୍ଚ୍ଚ 25, 2019
Assignment of SLBC/UTLBC Convenorship - State of Gujarat and Union Territories of Daman & Diu and Dadra & Nagar Haveli
RBI/2018-19/147 FIDD.CO.LBS.BC. No.16/02.01.001/2018-19 March 25, 2019 The Chairmen / Managing Directors & CEOs SLBC/UTLBC Convenor Banks Madam / Dear Sir, Assignment of SLBC/UTLBC Convenorship – State of Gujarat and Union Territories of Daman & Diu and Dadra & Nagar Haveli As per the Gazette of India Notification G.S.R. 2(E) dated January 2, 2019, the amalgamation of Vijaya Bank and Dena Bank with Bank of Baroda has been notified. The Notification called
RBI/2018-19/147 FIDD.CO.LBS.BC. No.16/02.01.001/2018-19 March 25, 2019 The Chairmen / Managing Directors & CEOs SLBC/UTLBC Convenor Banks Madam / Dear Sir, Assignment of SLBC/UTLBC Convenorship – State of Gujarat and Union Territories of Daman & Diu and Dadra & Nagar Haveli As per the Gazette of India Notification G.S.R. 2(E) dated January 2, 2019, the amalgamation of Vijaya Bank and Dena Bank with Bank of Baroda has been notified. The Notification called
ମାର୍ଚ୍ଚ 07, 2019
Interest Subvention Scheme for Short Term Crop Loans during the years 2018-19 and 2019-20
RBI/2018-19/137 FIDD.CO.FSD.BC.No.15/05.02.001/2018-19 March 7, 2019 The Chairman / Managing Director & CEOs All Public & Private Sector Scheduled Commercial Banks Madam/Dear Sir, Interest Subvention Scheme for Short Term Crop Loans during the years 2018-19 and 2019-20 Please refer to our circular FIDD CO.FSD.BC.No.21/05.04.001/2017-18 dated June 7, 2018 conveying continuation of Interest Subvention Scheme on the interim basis. In this regard, it is advised th
RBI/2018-19/137 FIDD.CO.FSD.BC.No.15/05.02.001/2018-19 March 7, 2019 The Chairman / Managing Director & CEOs All Public & Private Sector Scheduled Commercial Banks Madam/Dear Sir, Interest Subvention Scheme for Short Term Crop Loans during the years 2018-19 and 2019-20 Please refer to our circular FIDD CO.FSD.BC.No.21/05.04.001/2017-18 dated June 7, 2018 conveying continuation of Interest Subvention Scheme on the interim basis. In this regard, it is advised th
ଫେବୃଆରୀ 28, 2019
Storage of Notes and Coins
RBI/2018-19/133 DCM (Plg.) No.2128/10.25.007/2018-19 February 28, 2019 The Chief Executive Officer/ Chairman/Managing Director All Banks having Currency Chests. Madam/ Sir, Storage of Notes and Coins As stated in para 15 of the monetary policy statement of October 04, 2016, the Bank had constituted a Committee on Currency Movement (CCM) [Chair: Shri D.K. Mohanty, Executive Director] to review the entire gamut of security of treasure in transit. The recommendations of
RBI/2018-19/133 DCM (Plg.) No.2128/10.25.007/2018-19 February 28, 2019 The Chief Executive Officer/ Chairman/Managing Director All Banks having Currency Chests. Madam/ Sir, Storage of Notes and Coins As stated in para 15 of the monetary policy statement of October 04, 2016, the Bank had constituted a Committee on Currency Movement (CCM) [Chair: Shri D.K. Mohanty, Executive Director] to review the entire gamut of security of treasure in transit. The recommendations of
ଫେବୃଆରୀ 21, 2019
Interest Subvention Scheme for MSMEs
RBI/2018-19/125 FIDD.CO.MSME.BC.No.14/06.02.031/2018-19 February 21, 2019 The Chairman/Managing Director & CEOs All Scheduled Commercial Banks(including Regional Rural Banks) Madam/Dear Sir, Interest Subvention Scheme for MSMEs As you are aware, Government of India, on November 2, 2018, has announced ‘Interest Subvention Scheme for MSMEs 2018’. 2. A copy of the salient features and operational guidelines for implementation of the captioned scheme, released by the
RBI/2018-19/125 FIDD.CO.MSME.BC.No.14/06.02.031/2018-19 February 21, 2019 The Chairman/Managing Director & CEOs All Scheduled Commercial Banks(including Regional Rural Banks) Madam/Dear Sir, Interest Subvention Scheme for MSMEs As you are aware, Government of India, on November 2, 2018, has announced ‘Interest Subvention Scheme for MSMEs 2018’. 2. A copy of the salient features and operational guidelines for implementation of the captioned scheme, released by the
ଫେବୃଆରୀ 07, 2019
Credit Flow to Agriculture- Collateral free agricultural loans
RBI/2018-19/118 FIDD.CO.FSD.BC.No.13/05.05.010/2018-19 February 7, 2019 The Chairman/Managing Director/Chief Executive Officer All Scheduled Commercial Banks (including RRBs and SFBs) Madam/Sir, Credit Flow to Agriculture- Collateral free agricultural loans Please refer to paragraph 13 of the Statement on Development and Regulatory Policies of the Sixth Bi-Monthly Monetary Policy Statement for 2018-19 released on February 7, 2019. 2. In this connection, please refer t
RBI/2018-19/118 FIDD.CO.FSD.BC.No.13/05.05.010/2018-19 February 7, 2019 The Chairman/Managing Director/Chief Executive Officer All Scheduled Commercial Banks (including RRBs and SFBs) Madam/Sir, Credit Flow to Agriculture- Collateral free agricultural loans Please refer to paragraph 13 of the Statement on Development and Regulatory Policies of the Sixth Bi-Monthly Monetary Policy Statement for 2018-19 released on February 7, 2019. 2. In this connection, please refer t
ଫେବୃଆରୀ 04, 2019
Kisan Credit Card (KCC) Scheme: Working Capital for Animal Husbandry and Fisheries
RBI/2018-19/112 FIDD.CO.FSD.BC.12/05.05.010/2018-19 February 04, 2019 The Chairman/Managing Director/Chief Executive Officer All Scheduled Commercial Banks (including Small Finance Banks and excluding RRBs) Madam/Sir, Kisan Credit Card (KCC) Scheme: Working Capital for Animal Husbandry and Fisheries Please refer to our Master Circular - Kisan Credit Card (KCC) Scheme issued vide FIDD.CO.FSD.BC.No.6/05.05.010/2018-19 dated July 4, 2018. It has been decided to extend KC
RBI/2018-19/112 FIDD.CO.FSD.BC.12/05.05.010/2018-19 February 04, 2019 The Chairman/Managing Director/Chief Executive Officer All Scheduled Commercial Banks (including Small Finance Banks and excluding RRBs) Madam/Sir, Kisan Credit Card (KCC) Scheme: Working Capital for Animal Husbandry and Fisheries Please refer to our Master Circular - Kisan Credit Card (KCC) Scheme issued vide FIDD.CO.FSD.BC.No.6/05.05.010/2018-19 dated July 4, 2018. It has been decided to extend KC
ଜାନୁଆରୀ 31, 2019
Ombudsman Scheme for Digital Transactions, 2019
Executive Director Ombudsman Scheme for Digital Transactions, 2019 NOTIFICATION Ref. CEPD. PRS. No. 3370/13.01.010/2018-19 Date: January 31, 2019 In exercise of the powers conferred by Section 18 of the Payment and Settlement Systems Act, 2007, being satisfied that in the public interest and in the interest of conduct of business relating to payment systems, it is necessary to provide for a mechanism of Ombudsman for redressal of complaints against deficiency in servi
Executive Director Ombudsman Scheme for Digital Transactions, 2019 NOTIFICATION Ref. CEPD. PRS. No. 3370/13.01.010/2018-19 Date: January 31, 2019 In exercise of the powers conferred by Section 18 of the Payment and Settlement Systems Act, 2007, being satisfied that in the public interest and in the interest of conduct of business relating to payment systems, it is necessary to provide for a mechanism of Ombudsman for redressal of complaints against deficiency in servi
ଡିସେମ୍ବର 06, 2018
Special Deposit Scheme (SDS)-1975 Payment of interest for calendar year 2018
RBI/2018-19/88 DGBA.GBD.No.1397/15.01.001/2018-19 December 6, 2018The Chairman/Managing Director/Chief Executive Officer/ Agency Banks Handling the Special Deposit Scheme 1975 Dear Sir Special Deposit Scheme (SDS)-1975 Payment of interest for calendar year 2018 We want to inform that gazette notifications related to interest rates for SDS 1975 are available in Government of India website viz. egazette.nic.in which can be perused for guidance. You may please ensure tha
RBI/2018-19/88 DGBA.GBD.No.1397/15.01.001/2018-19 December 6, 2018The Chairman/Managing Director/Chief Executive Officer/ Agency Banks Handling the Special Deposit Scheme 1975 Dear Sir Special Deposit Scheme (SDS)-1975 Payment of interest for calendar year 2018 We want to inform that gazette notifications related to interest rates for SDS 1975 are available in Government of India website viz. egazette.nic.in which can be perused for guidance. You may please ensure tha
ଜୁନ 21, 2018
Customer Service provided by agency banks
RBI/2017-18/205 DGBA.GBD.No.3214/45.01.001/2017-18 June 21, 2018 All Agency Banks (dealing with pension payments) Dear Sir / Madam Customer Service provided by agency banks Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject. 2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to t
RBI/2017-18/205 DGBA.GBD.No.3214/45.01.001/2017-18 June 21, 2018 All Agency Banks (dealing with pension payments) Dear Sir / Madam Customer Service provided by agency banks Please refer to our circular no.DGBA.GAD.H-3085/45.01.001/2008-09 dated October 1, 2008 on the captioned subject. 2. We are receiving complaints from various quarters that pensioners are not being treated with due consideration by bank officials, specifically the old pensioners, when they come to t
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ପେଜ୍ ଅନ୍ତିମ ଅପଡେଟ୍ ହୋଇଛି: ଅକ୍ଟୋବର 30, 2024
