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Citizen’s Charter

 
Sl. No. Service Timeline
(days)i 		Submission Mode
Currency Chests
1 Application for new Currency Chest facility for banks not having Memorandum of Agreement (MoA) with RBI 30 PRAVAAH
2 Closure of Currency Chests 30 PRAVAAH
3 Opening of Currency Chests – In-principle approval 30 PRAVAAH
4 Opening of Currency Chests – Final approval 30 PRAVAAH
5 Shifting or Expansion of Currency Chests – In-principle approval 30 PRAVAAH
6 Shifting or Expansion of Currency Chests – Final approval 30 PRAVAAH
Notes
7 Exchange of Notes received through postal covers 7 Offline ^
8 Exchange of Notes received under Triple Lock Receptacles (TLRs) 7 Over The Counter*
9 Exchange of Notes that cannot withstand normal handling 30 Offline ^
 
Sl. No. Service Timeline
(days)i 		Submission Mode
Challans
10 Delivery of receipted challans tendered with cash 20 minutes Over The Counter
11 Delivery of receipted challans tendered with cheques issued by Government departments maintaining accounts with RBI 20 minutes Over The Counter
12 Delivery of receipted challans tendered with cheques drawn on other banks 3 Over The Counter
Financial instruments
13 Issue of cheque books 20 minutes Over The Counter
14 Issue of demand drafts 60 minutes Over The Counter
Funds transfer and cash transactions
15 Cash withdrawal by Government departments through cheques 20 minutes Over The Counter
16 Deposit of cash by bank maintaining current account with RBI 15 minutes Over The Counter
17 Transfer of funds (from one bank's current account to another bank's current account in RBI)    15 minutes Over The Counter
18 Withdrawal of cash by bank maintaining current account with RBI 20 minutes Over The Counter
Refinance facility
19 Refinance facility and disbursement of loans 3 hours Over The Counter
Special Deposit Scheme 1975 - Account Transfer
20 Applications from SBI GAD for transfer of Special Deposit Scheme 1975 accounts from other agency banks to SBI SSB, Mumbai branch 10 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
21 Approval for commencement of eligible activity under guidelines on regulation of Payment Aggregator- Cross Border (PA- Cross Border) 30 PRAVAAH
22  General Purpose Application - Payment and Settlement Systems 30 PRAVAAH
23 Issue of Certificate of Authorisation (CoA) - After receipt of System Audit Report (SAR) (In case there are subsequent changes after receipt of SAR viz., change in promoters / directors, fresh investments etc., the timeline is 60 days) 30 PRAVAAH
24 Renewal of CoA 30 PRAVAAH
25 Voluntary surrender of CoA by Payment System Operators (PSOs) 30 PRAVAAH
26 Approval in case of takeover / acquisition of control of non-bank PSOs
(timeline is not applicable for application received from overseas Principal under MTSS)		 45 PRAVAAH
27 Application for Membership to Centralised Payment Systems 60 PRAVAAH
28 Authorisation to set up a payment system under PSS Act, 2007 - In-principle Authorisation (timeline is not applicable when a new category of payment system is introduced) 90 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
All India Financial Institutions (AIFIs)
29 Permission to AIFIs for investing in Equity Shareholding of a Company 90 PRAVAAH
Asset Reconstruction Companies (ARCs)
30 Permission for shifting of registered office of ARC 45 PRAVAAH
31 Application for grant of Certificate of Registration (CoR) as ARC 90 PRAVAAH
32 Application for prior approval of RBI for appointment, re-appointment of Director / MD / CEO in ARC 90 PRAVAAH
33 Approval for inclusion of new sponsor, cessation of sponsor, aggregate transfer of 10% or more of the total Paid-up Share Capital of the ARC by a sponsor during the period of five years commencing from the date of the CoR. 90 PRAVAAH
Co-operative Banks
34 Grant of Banking licence to State Co-operative Banks (StCB) and District Central Co-operative Banks (DCCB) 30 PRAVAAH
35 Application for Appointment or Re-appointment of MD, WTD, CEO in Co-operative Banks – Urban Co-operative Banks (UCB), StCB and DCCB 90 PRAVAAH
District Central Co-operative Banks (DCCB)
36 Prior Permission to DCCB for opening Branch or Extension Counter or Specialised Branch or Regional Office or Zonal Office or Administrative Office 90 PRAVAAH
Housing Finance Companies (HFCs)
37 Application for prior permission of RBI for appointment of Director in HFCs 90 PRAVAAH
38 Approval for change in shareholding or control of HFC 90 PRAVAAH
39 Permission to HFCs for investing or divesting Equity shareholding and retaining Equity Investments beyond prescribed prudential limits 90 PRAVAAH
40 Permission to HFCs for undertaking various activities departmentally or expansion of the scope of activities of their group entities 90 PRAVAAH
Non-Banking Financial Companies (NBFCs)
41 Application by existing NBFC-NDs for conversion of CoR from one category to another 45 PRAVAAH
42 Application by NBFC-ICCs for grant of additional Certificate of Registration (CoR) to carry out Factoring Business 45 PRAVAAH
43 Application for recognition as Self-Regulatory Organisation (SRO) for Account Aggregator ecosystem. 45 PRAVAAH
44 Conversion of CoR of deposit taking NBFC to non-deposit taking NBFC category 45 PRAVAAH
45 Permission for opening of branches by Deposit taking NBFCs 45 PRAVAAH
46 Permission for opening of branches by NBFCs primarily into lending against gold jewellery and with more than 1000 Branches 45 PRAVAAH
47 Request for issue of fresh CoR upon shifting of registered office of NBFC from one Regional Office of RBI to another 45 PRAVAAH
48 Application for grant of CoR as Core Investment Company (CIC) 90 PRAVAAH
49 Application for grant of CoR as NBFC 90 PRAVAAH
50 Application for prior Permission of RBI for Appointment of Director in an NBFC 90 PRAVAAH
51 Approval for change in shareholding or control of NBFC 90 PRAVAAH
52 Approval to NBFCs for coupon payment on regulatory capital instruments 90 PRAVAAH
53 Approval to NBFCs for redemption of or exercise of call option on capital instruments 90 PRAVAAH
54 No Objection Certificate (NOC) for amalgamation of an NBFC with other NBFCs or entities other than a Banking Company 90 PRAVAAH
55 Permission to NBFCs for investing or divesting Equity Shareholding and retaining Equity Investments beyond prescribed prudential limits 90 PRAVAAH
56 Permission to NBFCs for undertaking various activities departmentally or expansion of the scope of activities of their group entities 90 PRAVAAH
Non-Banking Financial Companies, Payment System Providers and Payment System Participants
57 Application for Aadhaar Authentication licence in terms of Section 11A of the PML Act, 2002 60 PRAVAAH
Non-Banking Financial Company (NBFC) and Asset Reconstruction Company (ARC)
58 NOC for change in name of NBFC or ARC 45 PRAVAAH
59 Request for CoR upon change of name of NBFC or ARC 45 PRAVAAH
60 Request for duplicate CoR by NBFC or ARC due to loss of original CoR 45 PRAVAAH
61 Application for voluntary surrender of CoR by NBFCs including HFCs for cancellation 90 PRAVAAH
Regional Rural Banks (RRBs)
62 Permission to RRBs for opening of Banking Outlets or issue of licence for Banking Outlets, Service Branches, Regional Offices 45 PRAVAAH
63 Permission to RRBs for shifting of Banking Outlets outside the Revenue Centre 45 PRAVAAH
Regional Rural Banks (RRBs) and Co-operative Banks
64 Permission to Co-operative Banks and RRBs for extending internet banking to customers 90 PRAVAAH
65 Permission to Co-operative Banks and RRBs for extending mobile banking to customers 90 PRAVAAH
Scheduled Commercial Banks (SCBs)
66 Request letter for Credit Risk Mitigation (CRM) amount under Section 11 (2) (b) of the Banking Regulation Act, 1949 5 PRAVAAH
67 Request letter for statutory amount under Section 11 (2) (b) of the Banking Regulation Act, 1949 5 PRAVAAH
68 Approval to banks for exercise of call option on capital instruments 15 PRAVAAH
69 Application for authorisation for opening of Banking Outlets under approved Annual Banking Outlet Expansion Plan 30 PRAVAAH
70 Application for NOC for change in name of banking company 30 PRAVAAH
71 Approval of Annual Banking Outlet Expansion Plan in respect of domestic SCBs excluding RRBs, for which the general permission has been withdrawn and for Payment Banks and Local Area Banks 45 PRAVAAH
72 Authorisation to SCBs for importing gold or silver under Foreign Trade Policy 60 PRAVAAH
73 Application for amendment in Articles of Association in Private Sector Banks, including Small Finance Banks (SFBs), Payment Banks (PBs) and Local Area Banks (LABs) 90 PRAVAAH
74 Application for appointment or re-appointment of MD and CEO, CEO, other Whole Time Directors, Part Time Chairman in Private Sector Banks, including SFBs, PBs and LABs as well as Foreign Banks, including Wholly Owned Subsidiaries (WOS) of Foreign Banks operating in India 90 PRAVAAH
75 Application for Indian banks to set up an IBU at GIFT City 90 PRAVAAH
76 Application for Part-time Honorary Work of MD and CEO, CEO in Private Sector Banks, including SFBs, PBs and LABs as well as Foreign Banks, including Wholly Owned Subsidiaries of Foreign Banks operating in India 90 PRAVAAH
77 Application for Remuneration of MD and CEO, CEO, other Whole Time Directors, Part Time Chairman in Private Sector Banks, including SFBs, PBs and LABs as well as Foreign Banks, including Wholly Owned Subsidiaries of Foreign Banks operating in India 90 PRAVAAH
78 Application of Foreign Banks, operating in India in branch mode, for opening Back Office or CPC, etc. 90 PRAVAAH
79 Approval for acquisition of five per cent or more of the Paid-up Share Capital or Voting Rights in a Banking Company 90 PRAVAAH
80 Approval for amalgamation of a Banking Company with another Banking Company 90 PRAVAAH
81 NOC for amalgamation of a Holding Company or an NBFC with a Banking Company 90 PRAVAAH
82 Permission to SCBs for divesting Equity Shareholding or retaining Equity Investments beyond prescribed prudential limits in a Company 90 PRAVAAH
83 Permission to SCBs for expanding scope of activities of their group entities 90 PRAVAAH
84 Permission to SCBs for granting of unsecured advances to subsidiaries 90 PRAVAAH
85 Permission to SCBs for investing in equity shareholding of a company 90 PRAVAAH
86 Permission to SCBs for undertaking various activities departmentally 90 PRAVAAH
87 Application for Foreign Banks desirous of establishing presence in India in Branch mode or WOS mode 270 PRAVAAH
88 Application for Foreign Banks desirous of establishing presence in India through Representative Office 270 PRAVAAH
89 Application for Indian Banks desirous of opening offices outside India 270 PRAVAAH
90 Application of Foreign Banks for shifting of Branches 270 PRAVAAH
91 Application of Foreign Banks, operating in India in branch mode, for opening new place of Business 270 PRAVAAH
92 Application for license of Small Finance Bank under the guidelines for on tap licensing of Small Finance Banks in the private sector 270 PRAVAAH
93 Application for License of Universal Bank under the guidelines for on tap licensing of Universal Banks in the private sector 270 PRAVAAH
94 Application for voluntary transition of Small Finance Banks to Universal Banks 270 PRAVAAH
Scheduled Commercial Banks and Co-operative Banks
95 Approvals to banks for holding non-banking assets beyond 7 and up to 12 years, in terms of Section 9 of Banking Regulation Act, 1949 60 PRAVAAH
Scheduled Commercial Banks and Regional Rural Banks
96 Application for inclusion of Universal Banks or Small Finance Banks or Payments Banks or Foreign Banks or RRBs in the Second Schedule of RBI Act, 1934 45 PRAVAAH
Scheduled Commercial Banks, Regional Rural Banks and Co-operative Banks
97 Appropriation of Reserve - Commercial Banks including RRBs, UCBs, StCBs and DCCBs 45 PRAVAAH
98 Extension of timeline for submission of Annual Financial Statement under Section 31 of B R Act, 1949 45 PRAVAAH
99 Waiver of penalty on delayed or non-submission of returns 45 PRAVAAH
100 Waiver requests from banks with respect to the penal interest levied on banks by RBI for defaults in CRR and SLR maintenance 60 PRAVAAH
State and District Central Co-operative Banks and Regional Rural Banks
101 Permission to StCBs or DCCBs or RRBs for undertaking various activities departmentally 90 PRAVAAH
State and District Central Co-operative Banks
102 Approval to StCB and DCCB for coupon payment on Perpetual Debt Instruments (PDI) 30 PRAVAAH
103 Approval to StCB and DCCB for issuance of regulatory capital instruments – PNCPS, PDI, RNCPS, PCPS, LTSBs 30 PRAVAAH
104 Approval to StCB and DCCB for redemption or exercise of call option of regulatory capital instruments – PNCPS, PDI, RNCPS, PCPS, LTSBs, LTDs 30 PRAVAAH
105 Permission to StCB and DCCB for shifting of bank branch to a different locality or Municipal Ward other than the one mentioned in the licence 90 PRAVAAH
State Co-operative Banks
106 Inclusion of StCBs in the Second Schedule to the RBI Act, 1934 30 PRAVAAH
107 Prior Permission to StCBs for opening Branch or Extension Counter 90 PRAVAAH
Urban Co-operative Banks
108 Approval to UCBs for coupon payment on Perpetual Debt Instruments 30 PRAVAAH
109 Application by UCBs to act as Agents or Sub Agents under Money Transfer Service Scheme (MTSS) 45 PRAVAAH
110 NOC to UCBs for Open System Prepaid Payment Instrument (PPIs) 45 PRAVAAH
111 NOC to UCBs for Semi closed PPIs 45 PRAVAAH
112 Application by UCBs for change in Name 90 PRAVAAH
113 Application by UCBs for change of address to same Municipal Ward, post issue of authorisation but before opening of Branch 90 PRAVAAH
114 Application by UCBs for extension of Area of Operations beyond adjacent Districts or Whole State of Registration or to Multistate 90 PRAVAAH
115 Application by UCBs for extension of time for submission of Form V - Furnishing of details of Branches opened 90 PRAVAAH
116 Application by UCBs for NOC to Bye Law Amendments 90 PRAVAAH
117 Application from an UCB for voluntary amalgamation 90 PRAVAAH
118 Approval to UCBs for deployment of Point of Sale (POS) Terminal 90 PRAVAAH
119 Approval to UCBs for Doorstep Banking Services 90 PRAVAAH
120 General permission to UCBs for Branch Authorisation under Annual Business Plan 90 PRAVAAH
121 Intimation of closure of unremunerative Branch and Extension Counter by UCBs 90 PRAVAAH
122 Intimation of shifting of branch by Financially Sound and Well Managed (FSWM) UCBs - Same Locality or Municipal Ward 90 PRAVAAH
123 Permission to scheduled UCBs for Online Trading facility 90 PRAVAAH
124 Permission to UCBs for exercise of call option on Preference Shares or Debt Capital Instruments 90 PRAVAAH
125 Permission to UCBs for issuance of Debt Capital Instruments - LTSB or PDI 90 PRAVAAH
126 Permission to UCBs for issuance of Preference Shares 90 PRAVAAH
127 Permission to UCBs for payment of dividend 90 PRAVAAH
128 Prior approval for shifting of Branch by FSWM UCBs - Different locality or Municipal Ward 90 PRAVAAH
129 Prior approval for shifting of Branch by Non- FSWM UCB 90 PRAVAAH
130 Prior approval to UCBs for Acquisition or Sale of Premises 90 PRAVAAH
131 Prior approval to UCBs for Appointment of Business Correspondent or Business Facilitator 90 PRAVAAH
132 Prior approval to UCB for shifting of branch to another City 90 PRAVAAH
133 Prior approval to UCBs for Offsite ATM 90 PRAVAAH
134 Prior approval to UCBs for Onsite ATM 90 PRAVAAH
135 Prior permission to UCBs for Allotment of Centres, Extension Counters, Specialised Branches under Annual Business Plan 90 PRAVAAH
136 Prior permission to UCBs for Submission of Form V - Branch Authorisation under Annual Business Plan 90 PRAVAAH
137 Voluntary conversion of UCBs into Credit Societies 90 PRAVAAH
138 Application by UCBs for inclusion in Second Schedule to the RBI Act, 1934 240 PRAVAAH
139 Application for voluntary transition of Urban Co-operative Banks to Small Finance Banks 270 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
Approval for Appointment of Statutory Auditors in Banks and Financial Institutions
Co-operative banks
140 Statutory auditors 30 Through AAS
Overseas branches of Indian banks
141 Statutory auditors 30 Through AAS
Private sector banks / Foreign banks
142 Statutory central auditors 30 Through AAS
143 Statutory branch auditors 30 Through AAS
Public sector banks 
144 Statutory central auditors 15 Through AAS
Select financial institutions
145 Statutory auditors 21 Through AAS
 
Sl. No. Service Timeline
(days)i 		Submission Mode
146 Issue of Compounding Order under the Payment and Settlement Systems Act, 2007 based on the compounding application submitted by Authorised Payment System Operators / Banks 180 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
Financial benchmark administrator
147 Authorisation to Financial Benchmark Administrator to administer non-significant benchmark 30 PRAVAAH
148 Authorisation to Financial Benchmark Administrator to administer significant benchmark 30 PRAVAAH
Market Infrastructure Institutions
149 Authorisation to operate an Electronic Trading Platform 45 PRAVAAH
Membership management in RBI Market Platform
150 NDS-Call (grant of new membership, termination of membership and change of name of existing members) 7 PRAVAAH
151 NDS-OM (grant of new membership, termination of membership and change of name of existing members) 30 PRAVAAH
Approval to Exchanges
152 Approval for introducing instruments / products regulated by RBI under Chapter III D of the RBI Act, 1934, on recognised exchanges 45 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
153 Regulatory Sandbox application 45 PRAVAAH
154 Recognition of Self-Regulatory Organisation in the FinTech Sector (SRO-FT) 90 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
Authorised Dealer (AD) / Money Transfer Service Scheme (MTSS) / Rupee Drawing Arrangement (RDA)
155 Issue of AD Cat-I license 30 PRAVAAH
156 Issue and Renewal of AD Cat-III license 30 PRAVAAH
157 Issue of first permission to undertake Rupee Drawing Arrangement (RDA) scheme 30 PRAVAAH
158 Issue and Renewal of license to conduct MTSS business 30 PRAVAAH
159 Issue and Renewal of Money Changer's license 40 PRAVAAH
160 Issue and Renewal of AD Cat-II license 40 PRAVAAH
Compounding
161 Compounding of contraventions of FEMA, 1999 180 PRAVAAH
Exports
162 Export receivables / payables outside ACU mechanism 10 PRAVAAH
163 Permission for waiving GR Form formalities for exports 10 PRAVAAH
164 Refund / Retention of advance 10 PRAVAAH
165 Resolution of IDPMS / EDPMS issues 10 PRAVAAH
166 Set-Off / Write-Off 10 PRAVAAH
External Commercial Borrowing (ECB) / Foreign Currency Convertible Bonds (FCCB)
167 Trade credit under approval route 7 PRAVAAH
168 Approval for deviation from the extant framework for ECBs already availed under automatic route 15 PRAVAAH
169 ECB – Under approval route 40 PRAVAAH
170 Approval to undertake borrowing or lending transaction under FEMA-Reg. 3 of FEMA 3R 40 PRAVAAH
171 Approval to undertake guarantee transaction under FEMA-Reg. 3 of FEMA 8 40 PRAVAAH
Foreign Currency Accounts
172 To open foreign currency account in India 7 PRAVAAH
173 To open foreign currency account outside India 7 PRAVAAH
174 To receive salary outside India in foreign currency account 7 PRAVAAH
175 To open Non-Resident Ordinary (NRO) account 30 PRAVAAH
Foreign Investment
176 References relating to reporting received from AD branches / individuals / companies 15 PRAVAAH
177 Foreign Direct Investment (FDI): References / clarifications / approvals sought under extant FDI Rules / Regulations (should be invariably routed through AD banks) 30 PRAVAAH
General Purpose
178 General References related to acquisition, sale, etc. of immovable properties, External Payments, Trade, EDPMS, IDPMS, Overseas Investment, Authorised Persons, Liaison Office / Branch Office / Project Office, Foreign Investment under NDI Rules, Non-Resident Foreign Currency Accounts, Borrowing / Lending under FEMA 3R, Guarantees 10 PRAVAAH
Imports
179 Direct imports 10 PRAVAAH
180 Import receivables / payables outside Asian Clearing Union (ACU) mechanism 10 PRAVAAH
181 Third-country / Merchanting trade / Warehousing 10 PRAVAAH
Indian Investment Abroad
182 Disinvestment of shares in Overseas Joint Ventures / Subsidiaries - under approval route 30 PRAVAAH
183 Investment in Overseas Joint Ventures and Wholly Owned Subsidiaries (not covered by automatic route) 30 PRAVAAH
184 Other Overseas Investment - under approval route 30 PRAVAAH
Liaison Office (LO) / Branch Office (BO) / Project Office (PO)
185 Permission for establishment of new LO / BO / PO in India under Approval Route 30 PRAVAAH
186 Approval for establishing additional LO / BO in India 30 PRAVAAH
Miscellaneous External Payments
187 Approvals given for proposals regarding miscellaneous external payments of permissible Current and Capital Account transactions 40 PRAVAAH
Overseas Insurance
188 Approvals to take insurance policies from insurance companies in foreign countries 10 PRAVAAH
Transfer / Acquisition of Immovable Property
189 For transfer / acquisition of immovable property under approval route in consultation with Government of India. 30 PRAVAAH
190 Permission for acquisition / transfer of immovable property not covered under general permission in terms of Foreign Exchange Management Act (FEMA), 1999 or the rules / regulations made thereunder. 30 PRAVAAH
 
Sl. No. Service Timeline
(days)i 		Submission Mode
Regulatory Approvals
191 Surrender of Primary Dealer (PD) license 30 PRAVAAH
192 Application for empanelment as a Receiving Office for Floating Rate Savings Bonds (FRSB), 2020 45 PRAVAAH
193 License for Primary Dealer (PD) business 60 PRAVAAH
Service Requests by Subsidiary General Ledger (SGL) / Constituent Subsidiary General Ledger (CSGL) account holders
194 Closing of SGL / CSGL Account 3 PRAVAAH
195 Modification of Designated Settlement Bank details linked to SGL account 3 PRAVAAH
196 Registration / Revocation / Invocation of Pledge, Lien, etc. 3 Through e-Kuber
197 Opening of SGL Account by eligible entities in terms of extant SGL guidelines 15 PRAVAAH
198 Opening of CSGL Account by eligible entities in terms of extant CSGL guidelines 15 PRAVAAH
Service Requests by Receiving Offices#
199 Registration / Revocation / Invocation of Pledge / Lien for Sovereign Gold Bonds (SGBs) 3 Through e-Kuber
200 Rematerialisation of SGBs 3 Through e-Kuber
201 Dematerialisation of SGBs 20$ Through e-Kuber
202 SGB – Submission of claims for payment of interest beyond limitation period 45 PRAVAAH
203 Relief Bonds / Savings Bonds - Submission of claims for payment of interest beyond limitation period 45 PRAVAAH

Type Facet

Type

RBI Citizens Charters Footer Note

Notes:

i Timeline

         • Timeline ≤ 7 days – Working days.

         Timeline > 7 days – Calendar days.

         • Timeline starts after receipt of application / request complete in all aspects (with all attachments / enclosures, etc.).

         • Date of receipt of complete application / request shall be considered as day zero.

         • Timeline includes the time taken by other RBI departments / government / other regulators / external agencies.

^ For offline submissions, download and submit the prescribed form as indicated.

* Ahmedabad, Belapur, Bengaluru, Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad, Jaipur, Jammu, Kanpur, Kolkata, Lucknow, Mumbai, Nagpur, New Delhi, Patna and Thiruvananthapuram.

# Investors shall invariably approach their Receiving Offices for these services, who, in turn, shall submit the applications to RBI and the date of receipt at RBI shall be considered as day zero.

$ Provided interest payment due date is not falling within this period.

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