Payment and Settlement Systems

Processing of Applications Received Under the Citizen’s Charter – Status as on January 31, 2026

Analysis of the performance under the Citizen’s Charter during the month of January 2026 has been carried out, and the summary thereof is given below – Description No. of Applications A Applications pending at the beginning of the month 3,392 B Applications received during the month 19,850 C Referred back to applicants for additional information 477 Total (A+B-C) 22,765 D Applications processed during the month – Within timeline – Beyond timeline 19,932 19,916 16 (99.9%) (0.1%)

Analysis of the performance under the Citizen’s Charter during the month of January 2026 has been carried out, and the summary thereof is given below – Description No. of Applications A Applications pending at the beginning of the month 3,392 B Applications received during the month 19,850 C Referred back to applicants for additional information 477 Total (A+B-C) 22,765 D Applications processed during the month – Within timeline – Beyond timeline 19,932 19,916 16 (99.9%) (0.1%)

Processing of Applications Received Under the Citizen’s Charter – Status as on January 31, 2026