Appendix Table III.38 Statement of Complaints Received Against Scheduled Commercial Banks - ఆర్బిఐ - Reserve Bank of India
Appendix Table III.38 Statement of Complaints Received Against Scheduled Commercial Banks
Sr. |
Name of the Bank |
Total No. of |
No. of |
Complaints |
Category-wise break up of complaints |
||||||||
No. |
complaints |
branches |
per branch |
||||||||||
Deposit |
Remittance/ |
Loans /Advances |
Credit |
Activities |
Harassment |
General/ |
|||||||
received |
|||||||||||||
Accounts |
collection |
General |
Housing |
Cards |
of Direct |
in recovery |
others |
||||||
during the |
|||||||||||||
related |
facilities |
Loan |
related |
Selling |
of loan |
||||||||
period |
|||||||||||||
Agents |
|||||||||||||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
|
Nationalised Banks |
|||||||||||||
1. |
Allahabad Bank |
229 |
1,918 |
0.12 |
61 |
57 |
37 |
2 |
1 |
– |
6 |
65 |
|
2. |
Andhra Bank |
104 |
1,101 |
0.09 |
16 |
12 |
25 |
4 |
1 |
– |
3 |
43 |
|
3. |
Bank of Baroda |
491 |
2,683 |
0.18 |
84 |
52 |
86 |
9 |
8 |
1 |
44 |
207 |
|
4. |
Bank of Maharashtra |
147 |
1,276 |
0.12 |
19 |
17 |
29 |
10 |
– |
– |
20 |
52 |
|
5. |
Bank of India |
483 |
2,545 |
0.19 |
91 |
76 |
99 |
6 |
11 |
– |
21 |
179 |
|
6. |
Canara Bank |
422 |
2,513 |
0.17 |
72 |
47 |
102 |
8 |
8 |
– |
14 |
171 |
|
7. |
Central Bank of India |
557 |
3,127 |
0.18 |
120 |
61 |
106 |
13 |
4 |
– |
28 |
225 |
|
8. |
Corporation Bank |
132 |
768 |
0.17 |
23 |
20 |
25 |
3 |
5 |
– |
3 |
53 |
|
9. |
Dena Bank |
203 |
1,044 |
0.19 |
37 |
35 |
40 |
4 |
1 |
– |
6 |
80 |
|
10. |
Indian Bank |
269 |
1,368 |
0.20 |
49 |
19 |
54 |
10 |
– |
– |
15 |
122 |
|
11. |
Indian Overseas |
Bank |
275 |
1,509 |
0.18 |
50 |
29 |
52 |
5 |
– |
– |
9 |
130 |
12. |
Oriental Bank of Commerce |
302 |
1,138 |
0.27 |
49 |
34 |
77 |
3 |
1 |
– |
13 |
125 |
|
13. |
Punjab National Bank |
820 |
3,987 |
0.21 |
161 |
89 |
156 |
10 |
11 |
– |
46 |
347 |
|
14. |
Punjab and Sind |
Bank |
212 |
758 |
0.28 |
40 |
15 |
40 |
3 |
– |
– |
6 |
108 |
15. |
Syndicate Bank |
260 |
1,800 |
0.14 |
66 |
42 |
59 |
5 |
– |
– |
2 |
86 |
|
16. |
UCO Bank |
216 |
1,727 |
0.13 |
42 |
26 |
44 |
1 |
– |
– |
8 |
95 |
|
17. |
Union Bank of India |
322 |
2,033 |
0.16 |
73 |
66 |
68 |
3 |
– |
– |
10 |
102 |
|
18. |
United Bank of India |
104 |
1,305 |
0.08 |
15 |
10 |
15 |
1 |
7 |
– |
3 |
53 |
|
19. |
Vijaya Bank |
127 |
894 |
0.14 |
17 |
17 |
28 |
2 |
4 |
– |
5 |
54 |
|
State Bank Group |
|||||||||||||
20. |
State Bank of India |
2,494 |
9,012 |
0.28 |
536 |
393 |
458 |
32 |
172 |
1 |
130 |
772 |
|
21. |
State Bank of Bikaner and Jaipur |
171 |
811 |
0.21 |
43 |
10 |
41 |
3 |
1 |
– |
6 |
67 |
|
22. |
State Bank of Hyderabad |
117 |
904 |
0.13 |
27 |
23 |
25 |
1 |
1 |
– |
– |
40 |
|
23. |
State Bank of Indore |
74 |
438 |
0.17 |
13 |
19 |
19 |
1 |
– |
– |
6 |
16 |
|
24. |
State Bank of Mysore |
95 |
623 |
0.15 |
20 |
26 |
26 |
2 |
1 |
– |
2 |
18 |
|
25. |
State Bank of Patiala |
184 |
743 |
0.25 |
21 |
31 |
39 |
5 |
2 |
– |
4 |
82 |
|
26. |
State Bank of Saurashtra |
119 |
418 |
0.28 |
28 |
16 |
19 |
– |
– |
1 |
3 |
52 |
|
27. |
State Bank of Travancore |
77 |
667 |
0.12 |
28 |
13 |
10 |
– |
– |
– |
– |
26 |
Sr. |
Name of the Bank |
Total No. of |
No. of |
Complaints |
Category-wise break up of complaints |
|||||||
No. |
complaints |
branches |
per branch |
|||||||||
Deposit |
Remittance/ |
Loans /Advances |
Credit |
Activities |
Harassment |
General/ |
||||||
received |
||||||||||||
Accounts |
collection |
General |
Housing |
Cards |
of Direct |
in recovery |
others |
|||||
during the |
||||||||||||
related |
facilities |
Loan |
related |
Selling |
of loan |
|||||||
period |
||||||||||||
Agents |
||||||||||||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
Old Private Sector Banks |
||||||||||||
1. |
Bank of Rajasthan Ltd. |
61 |
361 |
0.17 |
18 |
12 |
8 |
– |
– |
– |
2 |
21 |
2. |
Bharat Overseas Bank Ltd. |
7 |
89 |
0.08 |
1 |
– |
2 |
– |
– |
– |
– |
4 |
3. |
Catholic Syrian Bank Ltd |
18 |
300 |
0.06 |
3 |
1 |
5 |
– |
– |
– |
– |
9 |
4. |
City Union Bank Ltd. |
32 |
136 |
0.24 |
– |
– |
3 |
– |
– |
– |
– |
29 |
5. |
Dhanlaxmi Bank Ltd. |
10 |
169 |
0.06 |
1 |
– |
4 |
– |
– |
– |
– |
5 |
6.. |
Federal Bank Ltd. |
62 |
447 |
0.14 |
7 |
7 |
14 |
3 |
– |
– |
– |
31 |
7. |
Ganesh Bank of Kurundwad Ltd. |
3 |
31 |
0.10 |
– |
– |
– |
– |
– |
– |
– |
3 |
8. |
ING Vysya Bank Ltd. |
86 |
361 |
0.24 |
22 |
3 |
17 |
8 |
– |
– |
2 |
34 |
9. |
Jammu and Kashmir Bank Ltd. |
44 |
420 |
0.10 |
8 |
5 |
6 |
3 |
1 |
– |
2 |
19 |
10. |
Karnataka Bank Ltd. |
43 |
377 |
0.11 |
8 |
6 |
10 |
– |
– |
– |
– |
19 |
11. |
Karur Vysya Bank Ltd. |
36 |
229 |
0.16 |
2 |
2 |
12 |
– |
– |
– |
– |
20 |
12. |
Laxmi Vilas Bank Ltd. |
16 |
224 |
0.07 |
– |
2 |
2 |
– |
– |
– |
– |
12 |
13. |
Lord Krishna Bank Ltd. |
28 |
11 |
2.55 |
2 |
2 |
2 |
– |
– |
– |
– |
22 |
14. |
Nainital Bank Ltd. |
19 |
65 |
0.29 |
1 |
4 |
6 |
– |
– |
– |
– |
8 |
15. |
Nedungadi Bank Ltd. |
8 |
– |
– |
2 |
– |
2 |
– |
– |
– |
– |
4 |
16. |
Ratnakar Bank Ltd. |
14 |
74 |
0.19 |
1 |
– |
2 |
2 |
– |
– |
– |
9 |
17. |
Sangli Bank Ltd. |
46 |
183 |
0.25 |
8 |
6 |
13 |
– |
– |
– |
1 |
18 |
18. |
South Indian Bank Ltd. |
34 |
411 |
0.08 |
1 |
5 |
9 |
– |
– |
– |
– |
19 |
19. |
Tamilnad Mercantile Bank Ltd. |
74 |
172 |
0.43 |
18 |
11 |
25 |
1 |
– |
– |
1 |
18 |
20. |
United Western Bank Ltd. |
53 |
228 |
0.23 |
8 |
4 |
18 |
1 |
– |
– |
5 |
17 |
New Private Sector Banks |
||||||||||||
21. |
Bank of Punjab Ltd. |
35 |
114 |
0.31 |
6 |
1 |
5 |
1 |
– |
– |
– |
22 |
22. |
Centurian Bank Ltd. |
49 |
63 |
0.78 |
8 |
7 |
10 |
– |
– |
– |
2 |
22 |
23. |
Development Credit Bank Ltd. |
38 |
66 |
0.58 |
7 |
4 |
11 |
1 |
– |
– |
1 |
14 |
24. |
Global Trust Bank Ltd. |
27 |
– |
– |
2 |
4 |
17 |
– |
– |
– |
– |
4 |
25. |
HDFC Bank Ltd. |
527 |
404 |
1.30 |
107 |
62 |
79 |
9 |
80 |
– |
31 |
159 |
26. |
ICICI Bank Ltd. |
1,202 |
449 |
2.68 |
211 |
97 |
175 |
39 |
203 |
34 |
60 |
383 |
27. |
IDBI Bank Ltd. |
164 |
115 |
1.43 |
28 |
19 |
22 |
9 |
29 |
1 |
2 |
54 |
28. |
IndusInd Bank Ltd. |
42 |
99 |
0.42 |
6 |
3 |
11 |
1 |
– |
– |
– |
21 |
29. |
Kotak Mahindra Bank Ltd. |
24 |
47 |
0.51 |
1 |
1 |
2 |
– |
– |
– |
– |
20 |
30. |
UTI Bank Ltd. |
108 |
237 |
0.46 |
22 |
19 |
10 |
3 |
9 |
1 |
3 |
41 |
Sr. |
Name of the Bank |
Total No. of |
No. of |
Complaints |
Category-wise break up of complaints |
||||||||
No. |
complaints |
branches |
per branch |
||||||||||
Deposit |
Remittance/ |
Loans /Advances |
Credit |
Activities |
Harassment |
General/ |
|||||||
received |
|||||||||||||
Accounts |
collection |
General |
Housing |
Cards |
of Direct |
in recovery |
others |
||||||
during the |
|||||||||||||
related |
facilities |
Loan |
related |
Selling |
of loan |
||||||||
period |
|||||||||||||
Agents |
|||||||||||||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
|
Foreign Banks in India |
|||||||||||||
1. |
American Express Bank Ltd. |
61 |
8 |
7.63 |
5 |
3 |
11 |
– |
12 |
2 |
4 |
24 |
|
2. |
ABN |
Amro Bank Ltd. |
217 |
18 |
12.06 |
36 |
4 |
33 |
3 |
68 |
2 |
5 |
66 |
3. |
Bank of America NA |
11 |
4 |
2.75 |
1 |
– |
1 |
– |
1 |
– |
– |
8 |
|
4. |
Bank Internasional Indonesia |
4 |
1 |
4.00 |
– |
– |
– |
– |
– |
– |
– |
4 |
|
5. |
BNP Paribas |
1 |
10 |
0.10 |
– |
– |
– |
– |
1 |
– |
– |
– |
|
6. |
Bank of Nova Scotia |
2 |
5 |
0.40 |
– |
2 |
– |
– |
– |
– |
– |
– |
|
7. |
Citibank N. A. |
546 |
34 |
16.06 |
36 |
39 |
69 |
9 |
294 |
12 |
25 |
62 |
|
8. |
HSBC Ltd. |
189 |
39 |
4.85 |
25 |
10 |
17 |
4 |
62 |
– |
15 |
56 |
|
9. |
Mitsubishi Bank Ltd. |
1 |
1 |
1.00 |
– |
– |
– |
– |
– |
– |
– |
1 |
|
10. |
Standard Chartered Bank Ltd. |
555 |
79 |
7.03 |
46 |
21 |
68 |
11 |
196 |
– |
49 |
164 |
|
– : Nil/Negligible. |