(For the period 2007-08) |
Sr. No. |
Name of the bank |
Total No. of complaints Received |
Number of complaints other than credit card complaints/ 1000 accounts |
Number of credit card complaints/ 1000 credit card accounts |
Category-wise break up of complaints |
Deposit Account |
Remitt- ances |
Credit Cards |
Loans/Advances |
Charges without Prior Notice |
Pension |
Failure on Commit- ments Made |
Direct Selling Agents |
Notes and Coins |
Others |
General |
Housing |
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
|
Scheduled Commercial Banks |
45,772 |
N.A. |
N.A. |
5,500 |
5,077 |
10,107 |
5,042 |
731 |
3,700 |
1,573 |
6,222 |
3,044 |
133 |
4,643 |
|
Public Sector Banks |
25,694 |
N.A. |
N.A. |
2,866 |
3,432 |
3,936 |
3,348 |
392 |
1,659 |
1,519 |
3,521 |
1,902 |
91 |
3,028 |
|
Nationalised Banks |
12,163 |
N.A. |
N.A. |
1,685 |
1,713 |
697 |
1,929 |
218 |
815 |
599 |
1,805 |
979 |
47 |
1,676 |
1. |
Allahabad Bank |
506 |
0.04 |
0.03 |
57 |
75 |
10 |
91 |
11 |
24 |
30 |
85 |
75 |
- |
48 |
2. |
Andhra Bank |
397 |
0.03 |
0.03 |
28 |
56 |
80 |
24 |
2 |
30 |
22 |
37 |
38 |
1 |
79 |
3. |
Bank of Baroda |
1,070 |
0.05 |
0.04 |
117 |
177 |
98 |
137 |
13 |
103 |
28 |
199 |
85 |
8 |
105 |
4. |
Bank of India |
930 |
0.05 |
0.02 |
138 |
130 |
65 |
152 |
22 |
68 |
37 |
133 |
74 |
1 |
110 |
5. |
Bank of Maharashtra |
309 |
0.04 |
0.01 |
62 |
48 |
9 |
36 |
5 |
20 |
23 |
65 |
20 |
- |
21 |
6. |
Canara Bank |
1,102 |
0.05 |
0.02 |
190 |
139 |
90 |
191 |
17 |
53 |
42 |
138 |
82 |
2 |
158 |
7. |
Central Bank of India |
1,013 |
0.07 |
0.07 |
125 |
157 |
24 |
208 |
30 |
22 |
73 |
140 |
91 |
7 |
136 |
8. |
Corporation Bank |
205 |
0.04 |
0.01 |
41 |
30 |
14 |
25 |
5 |
15 |
2 |
33 |
14 |
- |
26 |
9. |
Dena Bank |
292 |
0.05 |
0.02 |
36 |
34 |
12 |
29 |
6 |
23 |
23 |
45 |
25 |
- |
59 |
10. |
Indian Bank |
479 |
0.04 |
0.01 |
68 |
36 |
28 |
119 |
6 |
27 |
17 |
79 |
13 |
1 |
85 |
11. |
Indian Overseas Bank |
435 |
0.05 |
0.02 |
66 |
39 |
17 |
107 |
1 |
27 |
19 |
79 |
22 |
3 |
55 |
12. |
Oriental Bank of Commerce |
425 |
0.08 |
0.02 |
83 |
53 |
16 |
55 |
6 |
47 |
6 |
56 |
28 |
2 |
73 |
13. |
Punjab National Bank |
2,006 |
0.07 |
0.02 |
261 |
330 |
104 |
288 |
36 |
129 |
179 |
205 |
142 |
9 |
323 |
14. |
Punjab and Sind Bank |
224 |
0.06 |
1.03 |
41 |
33 |
3 |
31 |
5 |
4 |
14 |
34 |
22 |
1 |
36 |
15. |
Syndicate Bank |
550 |
0.04 |
0.01 |
87 |
58 |
30 |
115 |
8 |
32 |
26 |
61 |
47 |
2 |
84 |
16. |
UCO Bank |
543 |
0.06 |
0.17 |
70 |
90 |
16 |
99 |
2 |
17 |
14 |
92 |
55 |
5 |
83 |
17. |
Union Bank of India |
778 |
0.06 |
0.02 |
82 |
105 |
31 |
137 |
14 |
81 |
27 |
137 |
78 |
4 |
82 |
18. |
United Bank of India |
195 |
0.02 |
0.03 |
36 |
27 |
11 |
19 |
3 |
25 |
9 |
35 |
12 |
1 |
17 |
19. |
Vijaya Bank |
195 |
0.04 |
0.02 |
25 |
29 |
11 |
34 |
- |
12 |
6 |
27 |
15 |
- |
36 |
20. |
IDBI Bank |
509 |
0.24 |
0.02 |
72 |
67 |
28 |
32 |
26 |
56 |
2 |
125 |
41 |
- |
60 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
State Bank Group |
13,531 |
N.A. |
N.A. |
1,181 |
1,719 |
3,239 |
1,419 |
174 |
844 |
920 |
1,716 |
923 |
44 |
1,352 |
21. |
State Bank of India |
10,867 |
0.13 |
0.10 |
968 |
1,362 |
3,047 |
982 |
114 |
546 |
757 |
1,187 |
757 |
34 |
1,113 |
22. |
State Bank of Bikaner and Jaipur |
949 |
0.21 |
0.03 |
28 |
157 |
55 |
73 |
19 |
148 |
71 |
342 |
4 |
5 |
47 |
23. |
State Bank of Hyderabad |
275 |
0.05 |
0.03 |
18 |
41 |
59 |
32 |
- |
15 |
13 |
39 |
17 |
1 |
40 |
24. |
State Bank of Indore |
396 |
0.17 |
0.02 |
15 |
43 |
21 |
52 |
12 |
48 |
22 |
59 |
107 |
2 |
15 |
25. |
State Bank of Mysore |
178 |
0.06 |
0.01 |
25 |
27 |
13 |
28 |
1 |
9 |
8 |
22 |
23 |
- |
22 |
26. |
State Bank of Patiala |
298 |
0.07 |
0.02 |
44 |
38 |
29 |
47 |
9 |
34 |
27 |
30 |
8 |
1 |
31 |
27. |
State Bank of Saurashtra |
155 |
0.07 |
0.01 |
16 |
18 |
7 |
23 |
2 |
25 |
7 |
26 |
7 |
1 |
23 |
28. |
State Bank of Travancore |
413 |
0.10 |
- |
67 |
33 |
8 |
182 |
17 |
19 |
15 |
11 |
- |
- |
61 |
Appendix Table III.39 : Statement of Complaints Received at Banking Ombudsman Office (Continued) |
(For the period 2007-08) |
Sr. No. |
Name of the bank |
Total No. of complaints Received |
Number of complaints other than credit card complaints/ 1000 accounts |
Number of credit card complaints/ 1000 credit card accounts |
Category-wise break up of complaints |
Deposit Account |
Remitt- ances |
Credit Cards |
Loans/Advances |
Charges without Prior Notice |
Pension |
Failure on Commit- ments Made |
Direct Selling Agents |
Notes and Coins |
Others |
General |
Housing |
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
|
Private Sector Banks |
13,950 |
N.A. |
N.A. |
2,113 |
1,330 |
3,084 |
1,290 |
260 |
1,618 |
45 |
2,145 |
801 |
30 |
1,234 |
|
Old Private Sector Banks |
929 |
N.A. |
N.A. |
140 |
97 |
49 |
131 |
23 |
111 |
3 |
193 |
37 |
5 |
140 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1. |
Bank of Rajasthan Ltd. |
195 |
0.12 |
0.01 |
15 |
19 |
4 |
14 |
2 |
31 |
2 |
90 |
4 |
3 |
11 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
2. |
Catholic Syrian Bank Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
3. |
City Union Bank Ltd. |
43 |
0.04 |
0.01 |
10 |
3 |
1 |
12 |
- |
4 |
- |
3 |
- |
- |
10 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
4. |
Dhanalakshmi Bank Ltd. |
30 |
0.07 |
NA |
4 |
4 |
1 |
3 |
- |
3 |
- |
8 |
1 |
- |
6 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
5. |
Federal Bank Ltd. |
30 |
0.05 |
- |
5 |
3 |
- |
7 |
2 |
3 |
- |
4 |
- |
- |
6 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
6. |
ING Vysya Bank Ltd. |
124 |
0.04 |
- |
23 |
16 |
5 |
37 |
9 |
7 |
- |
12 |
- |
- |
15 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
7. |
Jammu and Kashmir Bank Ltd. |
197 |
0.13 |
0.03 |
31 |
16 |
25 |
19 |
8 |
31 |
- |
26 |
15 |
1 |
25 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
8. |
Karnataka Bank Ltd. |
25 |
0.01 |
0.01 |
4 |
4 |
3 |
4 |
1 |
1 |
- |
2 |
- |
- |
6 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
9. |
Karur Vysya Bank Ltd. |
42 |
0.02 |
0.01 |
5 |
7 |
3 |
5 |
- |
1 |
- |
5 |
3 |
1 |
12 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
10. |
Laxmi Vilas Bank Ltd. |
56 |
0.04 |
- |
5 |
3 |
5 |
7 |
- |
6 |
- |
13 |
5 |
- |
12 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
11. |
Lord Krishna Bank Ltd. |
34 |
0.06 |
NA |
11 |
4 |
1 |
4 |
- |
- |
- |
6 |
- |
- |
8 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
12. |
Nainital Bank Ltd. |
2 |
0.01 |
NA |
1 |
1 |
- |
- |
- |
- |
- |
- |
- |
- |
- |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
13. |
Ratnakar Bank Ltd. |
11 |
0.04 |
NA |
- |
3 |
- |
- |
- |
1 |
- |
- |
5 |
- |
2 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
14. |
Sangli Bank Ltd. |
5 |
0.02 |
NA |
- |
- |
- |
- |
- |
- |
- |
5 |
- |
- |
- |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
15. |
SBI Commercial and |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
International Bank Ltd. |
4 |
0.01 |
NA |
1 |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
2 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
16. |
South Indian Bank Ltd. |
1 |
0.18 |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
- |
- |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
17. |
Tamilnad Mercantile Bank Ltd. |
- |
NA |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
New Private Sector Banks |
13,021 |
N.A. |
N.A. |
1,973 |
1,233 |
3,035 |
1,159 |
237 |
1,507 |
42 |
1,952 |
764 |
25 |
1,094 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
18. |
Axis Bank Ltd. |
1,043 |
0.20 |
0.03 |
155 |
126 |
210 |
56 |
17 |
200 |
6 |
152 |
44 |
3 |
74 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
19. |
Centurion Bank of Punjab Ltd. |
473 |
0.40 |
NA |
91 |
40 |
49 |
66 |
13 |
76 |
5 |
74 |
24 |
2 |
33 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
20. |
Development Credit Bank Ltd. |
61 |
0.19 |
- |
7 |
7 |
- |
5 |
6 |
9 |
- |
18 |
4 |
- |
5 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
21. |
HDFC Bank Ltd. |
3,480 |
0.48 |
0.08 |
508 |
286 |
963 |
286 |
37 |
362 |
6 |
468 |
224 |
1 |
339 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
22. |
ICICI Bank Ltd. |
7,576 |
0.66 |
0.08 |
1,122 |
733 |
1,795 |
701 |
156 |
820 |
20 |
1,165 |
443 |
19 |
602 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
23. |
Indus Ind Bank Ltd. |
109 |
0.19 |
0.01 |
15 |
12 |
3 |
8 |
3 |
14 |
2 |
22 |
12 |
- |
18 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
24. |
Kotak Mahindra Bank Ltd. |
261 |
1.04 |
0.02 |
72 |
26 |
12 |
37 |
5 |
23 |
1 |
52 |
12 |
- |
21 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
25. |
Yes Bank Ltd. |
18 |
0.07 |
0.04 |
3 |
3 |
3 |
- |
- |
3 |
2 |
1 |
1 |
- |
2 |
Appendix Table III 39: Statement of Complaints Received at Banking Ombudsman Office (Concluded) |
(For the period 2007-08) |
Sr. No. |
Name of the bank |
Total No. of complaints Received |
Number of complaints other than credit card complaints/ 1000 accounts |
Number of credit card complaints/ 1000 credit card accounts |
Category-wise break up of complaints |
Deposit Remitt- Account ances |
Credit Cards |
Loans/Advances |
Charges without Prior Notice |
Pension |
Failure on Commit- ments Made |
Direct Selling Agents |
Notes and Coins |
Others |
General |
Housing |
|
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
|
|
Foreign Banks |
6,128 |
N.A. |
N.A. |
521 |
315 |
3,087 |
404 |
79 |
423 |
9 |
556 |
341 |
12 |
381 |
1. |
|
AB Bank Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
2. |
|
ABN Amro Bank Ltd |
1,162 |
1.22 |
0.35 |
75 |
40 |
612 |
86 |
13 |
93 |
- |
130 |
67 |
2 |
44 |
3. |
|
Abu Dhabi Commercial Bank Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
4. |
|
American Express Bank Ltd. |
63 |
1.30 |
0.09 |
7 |
3 |
38 |
2 |
- |
6 |
1 |
2 |
- |
- |
4 |
5. |
|
Antwerp Bank Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
6. |
|
Bank of America NA |
3 |
0.16 |
NA |
1 |
1 |
- |
1 |
- |
- |
- |
- |
- |
- |
- |
7. |
|
Bank of International Indonesia |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
8. |
|
Bank of Bahrain & Kuwait B.S.C. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
9. |
|
Bank of Ceylon |
1 |
0.60 |
NA |
- |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
10. |
|
Bank of Nova Scotia |
1 |
0.24 |
NA |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
- |
- |
11. |
|
Bank of Tokyo-Mitsubishi UFJ Ltd. |
1 |
0.14 |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
1 |
12. |
|
Barclays Bank PLC |
252 |
13.93 |
0.15 |
23 |
17 |
106 |
26 |
3 |
18 |
1 |
36 |
6 |
1 |
15 |
13. |
|
BNP Paribas |
3 |
0.03 |
NA |
- |
- |
2 |
1 |
- |
- |
- |
- |
- |
- |
- |
14. |
|
Calyon Bank |
3 |
- |
NA |
- |
- |
3 |
- |
- |
- |
- |
- |
- |
- |
- |
15. |
|
Chinatrust Commercial Bank |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
16. |
|
Citibank N.A. |
1,901 |
1.02 |
NA |
173 |
126 |
943 |
131 |
20 |
108 |
1 |
166 |
79 |
2 |
152 |
17. |
|
DBS Bank Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
18. |
|
Deutsche Bank AG |
134 |
1.00 |
0.08 |
11 |
7 |
49 |
10 |
1 |
15 |
- |
19 |
17 |
- |
5 |
19. |
|
HSBC Ltd. |
1,291 |
0.89 |
NA |
100 |
44 |
722 |
52 |
14 |
104 |
1 |
95 |
95 |
5 |
59 |
20. |
|
J P Morgan Chase Bank |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
21. |
|
Krung Thai Bank Public Co. Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
22. |
|
Mashreq Bank PSC |
1 |
3.58 |
NA |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
- |
- |
23. |
|
Mauritius Bank |
1 |
0.05 |
NA |
1 |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
24. |
|
Mizuhho Corporate Bank Ltd. |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
25. |
|
Oman International Bank S.A.O.G. |
1 |
0.13 |
NA |
- |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
26. |
|
Shinhan Bank |
- |
NA |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
27. |
|
Societe Generale |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
28. |
|
Sonali Bank |
- |
- |
NA |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
29. |
|
Standard Chartered Bank Ltd. |
1,310 |
1.02 |
0.29 |
130 |
77 |
612 |
95 |
28 |
77 |
5 |
106 |
77 |
2 |
101 |
* :The number of accounts as on March 31, 2007. @ : The number of credit card accounts as on June 30, 2008. - : Nil/Negligible. N.A. : Not Available. |
|