Consumer Education and Protection

Relief and Savings bonds-Compensation structure for delay in payment of interest and/or principal

RBI/2011-12/491 DGBA.CDD.H-6614 /13.01.298/2011-12 April 10, 2012 The Chairman and Managing Director/Managing Director Head Office (Government Accounts Department) State Bank of India and Associates, All Nationalized Banks (excluding Punjab and Sind Bank & Andhra Bank), IDBI Bank Ltd. /ICICI Bank Ltd./Axis Bank Ltd./HDFC Bank Ltd., SHCIL Dear Sir/Madam, Relief and Savings bonds-Compensation structure for delay in payment of interest and/or principal Please refer t

RBI/2011-12/491 DGBA.CDD.H-6614 /13.01.298/2011-12 April 10, 2012 The Chairman and Managing Director/Managing Director Head Office (Government Accounts Department) State Bank of India and Associates, All Nationalized Banks (excluding Punjab and Sind Bank & Andhra Bank), IDBI Bank Ltd. /ICICI Bank Ltd./Axis Bank Ltd./HDFC Bank Ltd., SHCIL Dear Sir/Madam, Relief and Savings bonds-Compensation structure for delay in payment of interest and/or principal Please refer t

Relief and Savings bonds-Compensation structure for delay in payment of interest and/or principal

Use of International Debit Cards/Store Value Cards/Charge Cards/Smart Cards by Resident Indians while on a visit outside India

RBI/2011-12/482 A. P. (DIR Series) Circular No.102 April 02, 2012 To All Authorised Persons in Foreign Exchange Madam/ Sir, Use of International Debit Cards/Store Value Cards/Charge Cards/Smart Cards by Resident Indians while on a visit outside India Attention of all Authorised Persons, who are authorised to issue foreign currency pre-paid cards to resident Indians visiting outside India, is invited to Para B(5) of the A. P. (DIR Series) Circular No. 46 dated June 14,

RBI/2011-12/482 A. P. (DIR Series) Circular No.102 April 02, 2012 To All Authorised Persons in Foreign Exchange Madam/ Sir, Use of International Debit Cards/Store Value Cards/Charge Cards/Smart Cards by Resident Indians while on a visit outside India Attention of all Authorised Persons, who are authorised to issue foreign currency pre-paid cards to resident Indians visiting outside India, is invited to Para B(5) of the A. P. (DIR Series) Circular No. 46 dated June 14,

Use of International Debit Cards/Store Value Cards/Charge Cards/Smart Cards by Resident Indians while on a visit outside India

Grievance Redressal Mechanism in Banks - Display of Names of Nodal Officers

RBI/2011-12/426 DBOD.No. Leg.BC.83/ 09.07.005/2011-12 March 5, 2012 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Grievance Redressal Mechanism in Banks – Display of Names of Nodal Officers Please refer to our Circular DBOD.No.Leg.BC.24 /09.07.005/2009-10 dated July@@NBSP@@ 21, 2009 wherein banks were, inter alia, advised to display the names and other details of the officials at their Head Office / Zonal Offices / Regional Offices@@NBSP@@ including the nam

RBI/2011-12/426 DBOD.No. Leg.BC.83/ 09.07.005/2011-12 March 5, 2012 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Grievance Redressal Mechanism in Banks – Display of Names of Nodal Officers Please refer to our Circular DBOD.No.Leg.BC.24 /09.07.005/2009-10 dated July@@NBSP@@ 21, 2009 wherein banks were, inter alia, advised to display the names and other details of the officials at their Head Office / Zonal Offices / Regional Offices@@NBSP@@ including the nam

Grievance Redressal Mechanism in Banks - Display of Names of Nodal Officers

Unclaimed Deposits/Inoperative Accounts in Banks - Display List of Inoperative Accounts -StCBs/DCCBs/RRBs

RBI/2011-12/393 RPCD.No.RRB.RCB.BC.58/03.05.033/2011-12 February 8, 2012 All State and Central Co-operative Banks / Regional Rural Banks Dear Sir, Unclaimed Deposits / Inoperative Accounts in Banks - Display List of Inoperative Accounts Please refer to our Circulars RPCD. CO. RF. BC. No.89/07.38.01/2008-09@@NBSP@@dated February 18, 2009 and RPCD. CO. RRB. BC. No.108/03.05.33/2008-09 dated May 22, 2009 where in detailed instructions have been given to State and Central

RBI/2011-12/393 RPCD.No.RRB.RCB.BC.58/03.05.033/2011-12 February 8, 2012 All State and Central Co-operative Banks / Regional Rural Banks Dear Sir, Unclaimed Deposits / Inoperative Accounts in Banks - Display List of Inoperative Accounts Please refer to our Circulars RPCD. CO. RF. BC. No.89/07.38.01/2008-09@@NBSP@@dated February 18, 2009 and RPCD. CO. RRB. BC. No.108/03.05.33/2008-09 dated May 22, 2009 where in detailed instructions have been given to State and Central

Unclaimed Deposits/Inoperative Accounts in Banks - Display List of Inoperative Accounts -StCBs/DCCBs/RRBs

Payment of Penal Interest for delayed credit/refunds of NEFT transactions

RBI/2011-12/342 DPSS (CO) EPPD No.1204/04.03.01/2011-12 @@NBSP@@January 05, 2012 The Chairman and Managing Director / Chief Executive Officer of member banks participating in@@NBSP@@ NEFT / Indian Banks’ Association Madam / Dear Sir, Payment of Penal Interest for delayed credit/refunds of NEFT transactions and efficient functioning of Customer Facilitation Centres Please refer to our circular DPSS (CO) EPPD No. 477/04.03.01/2010-11 dated September 1, 2010 on bringing

RBI/2011-12/342 DPSS (CO) EPPD No.1204/04.03.01/2011-12 @@NBSP@@January 05, 2012 The Chairman and Managing Director / Chief Executive Officer of member banks participating in@@NBSP@@ NEFT / Indian Banks’ Association Madam / Dear Sir, Payment of Penal Interest for delayed credit/refunds of NEFT transactions and efficient functioning of Customer Facilitation Centres Please refer to our circular DPSS (CO) EPPD No. 477/04.03.01/2010-11 dated September 1, 2010 on bringing

Payment of Penal Interest for delayed credit/refunds of NEFT transactions

Amendment to Public Provident Fund Scheme, 1968 (PPF, 1968) and Senior Citizens Savings Scheme, 2004 (SCSS, 2004) - Payment of commission to the agents

RBI/2011-12/299DGBA.CDD. No. H- 3764 /15.02.001/2011-12 December 15, 2011 The Chairman and Managing Director/Managing Director Head Office, Government Accounts Department State Bank of India/State Bank of Patiala/ State Bank of Bikaner & Jaipur/State Bank of Travancore/ State Bank of Hyderabad/State Bank of Mysore/ Andhra Bank/ Allahabad Bank/Bank of Baroda/Bank of India/ Bank of Maharashtra/Canara Bank/Central Bank of India/ Corporation Bank/Dena Bank/Indian Bank

RBI/2011-12/299DGBA.CDD. No. H- 3764 /15.02.001/2011-12 December 15, 2011 The Chairman and Managing Director/Managing Director Head Office, Government Accounts Department State Bank of India/State Bank of Patiala/ State Bank of Bikaner & Jaipur/State Bank of Travancore/ State Bank of Hyderabad/State Bank of Mysore/ Andhra Bank/ Allahabad Bank/Bank of Baroda/Bank of India/ Bank of Maharashtra/Canara Bank/Central Bank of India/ Corporation Bank/Dena Bank/Indian Bank

Amendment to Public Provident Fund Scheme, 1968 (PPF, 1968) and Senior Citizens Savings Scheme, 2004 (SCSS, 2004) - Payment of commission to the agents

StCBs/DCCBs - Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account

RBI/2011-12/276 RPCD CO. RCBD. BC. No. 34 /07.38.03/2011-12 November 24, 2011 The Chairmen/Chief Executives of All State and Central Co-operative Banks Dear Sir Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account Please refer to our circular RPCD.CO.RF. BC No. 78/07.38.03 / 2005-06 dated April 27, 2006 in terms of which banks are prohibited from crediting 'account payee' cheques to the account of any person other than the pay

RBI/2011-12/276 RPCD CO. RCBD. BC. No. 34 /07.38.03/2011-12 November 24, 2011 The Chairmen/Chief Executives of All State and Central Co-operative Banks Dear Sir Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account Please refer to our circular RPCD.CO.RF. BC No. 78/07.38.03 / 2005-06 dated April 27, 2006 in terms of which banks are prohibited from crediting 'account payee' cheques to the account of any person other than the pay

StCBs/DCCBs - Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account

Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account

RBI/2011-12/ 252 DBOD.BP.BC.No. 50 / 21.01.001/2011-12 November 4, 2011 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account Please refer to our circular DBOD.BP.BC.No.56/21.01.001/2005-06 dated January 23, 2006 in terms of which banks are prohibited from crediting 'account payee' cheques to the account of any person other than the payee

RBI/2011-12/ 252 DBOD.BP.BC.No. 50 / 21.01.001/2011-12 November 4, 2011 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account Please refer to our circular DBOD.BP.BC.No.56/21.01.001/2005-06 dated January 23, 2006 in terms of which banks are prohibited from crediting 'account payee' cheques to the account of any person other than the payee

Collection of Account Payee Cheques - Prohibition on Crediting Proceeds to Third Party Account

Payment of Cheques/Drafts/Pay Orders/Banker’s Cheques

RBI/2011-12/251 DBOD.AML BC.No.47/14.01.001/2011-12 November 4, 2011 The Chairmen/Chief Executive Officers All Scheduled Commercial Banks (excluding RRBs)/Local Area Banks Dear Sir, Payment of Cheques/Drafts/Pay Orders/Banker’s Cheques In India, it has been the usual practice among bankers to make payment of only such cheques and drafts as are presented for payment within a period of six months from the date of the instrument. 2.@@NBSP@@ It has been brought to the not

RBI/2011-12/251 DBOD.AML BC.No.47/14.01.001/2011-12 November 4, 2011 The Chairmen/Chief Executive Officers All Scheduled Commercial Banks (excluding RRBs)/Local Area Banks Dear Sir, Payment of Cheques/Drafts/Pay Orders/Banker’s Cheques In India, it has been the usual practice among bankers to make payment of only such cheques and drafts as are presented for payment within a period of six months from the date of the instrument. 2.@@NBSP@@ It has been brought to the not

Payment of Cheques/Drafts/Pay Orders/Banker’s Cheques

Issue of Demand Drafts for Rs. 20,000/- and above

RBI/2011-12/250 DBOD.BP.BC. No.@@NBSP@@49/21.01.001/2011-12 November 4, 2011 The Chairmen / Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Issue of Demand Drafts for Rs. 20,000/- and above As banks are aware, instruments with account payee crossing are required to be credited to the payee's account and not paid in cash over the counter. However, some unscrupulous elements use demand drafts without any crossing for transfer of money as an

RBI/2011-12/250 DBOD.BP.BC. No.@@NBSP@@49/21.01.001/2011-12 November 4, 2011 The Chairmen / Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Issue of Demand Drafts for Rs. 20,000/- and above As banks are aware, instruments with account payee crossing are required to be credited to the payee's account and not paid in cash over the counter. However, some unscrupulous elements use demand drafts without any crossing for transfer of money as an

Issue of Demand Drafts for Rs. 20,000/- and above