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Lodge a Complaint against RBI

LODGE A COMPLAINT

The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Further, complaints that are not covered under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 shall be handled by the CEP Cells.

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Address and contact details of CEP Cells
Sl. No.	Name of the office	Address and contact details
1	Agartala	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Old Municipal Road 2nd Floor, Jackson Gate Building Tripura West Agartala- 799001 Telephone: 0381-2381071 Get Directions
2	Ahmedabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, Nr. Income Tax Ashram Road Ahmedabad-380 014 Telephone: 079-27540955 Get Directions
3	Aizawl	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, F. Kapsanga Building Opposite Assam Rifle Gate Dawrpui, Aizawl Mizoram – 796 001 Tel. No. 0389-2313442 Get Directions
4	Belapur	The Officer In-Charge Consumer Education and Protection Cell 2nd Floor, Reserve Bank of India Sector 10, Plot No.3 CBD Belapur Navi Mumbai - 400 614 Telephone: 022- 27578004 Get Directions
5	Bengaluru	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 10/3/8, Nrupthunga Road Bengaluru-560 001 Telephone: 080- 22180397 Get Directions
6	Bhopal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Hoshangabad Road Bhopal-462 011 Telephone: 0755-2551592 Get Directions
7	Bhubaneswar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar – 751001 Telephone: 0674-2390074 Get Directions
8	Chandigarh	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Central Vista, Sector 17 Chandigarh - 160 017 Telephone: 0172-2780180 Get Directions
9	Chennai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Fort Glacis, Rajaji Salai Chennai-600 001 Telephone: 044-25361910 Get Directions
10	Dehradun	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 74/1, Rajpur Road GMVN Building Dehradun - 248 001 Telephone: 0135-2740140 Get Directions
11	Gangtok	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Tseyang Dzong Building, Amdo Golai NH-10, P.O. - Tadong Gangtok -737 102 Tel. No. 03592-281117 Get Directions
12	Guwahati	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pan Bazaar, Station Road Guwahati - 781 001 Telephone: 0361-2636559 Get Directions
13	Hyderabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6-1-56, Secretariat Road, Saifabad Hyderabad-500 004 Telephone: 040-23232016 Get Directions
14	Imphal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Opp. Manipur Legislative Assembly Lilashing Khongnangkhong Imphal (Manipur) – 795 001 Telephone: 0385-2411819 Get Directions
15	Itanagar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Arunachal Pradesh Forest Corporation Limited Buildinga Van Vihar, Chimpu Opposite Kendriya Vidyalaya No 2 Itanagar-791113 Arunachal Pradesh Tel: 0360-2203136 Get Directions
16	Jaipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rambagh Circle, Tonk Road Jaipur-302 052 Telephone: 0141-2577948 Get Directions
17	Jammu	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rail Head Complex Jammu - 180 012 Telephone: 0191-2479472 Get Directions
18	Kanpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India M.G Road Kanpur - 208 001 Telephone: 0512-2332938 Get Directions
19	Kochi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Ernakulam North Kochi - 682 018 Tel. No. 0484-2402468 Get Directions
20	Kohima	The Officer-in-Charge Reserve Bank of India T Tachu Enclave New Secretariat - High Court Junction Road Kohima-797004 Nagaland Telephone No: (0370) 2950283 Get Directions

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In the event of the complainant not getting a reply within a period of 60 days or his/her not being satisfied with the reply received, he/she may write to the Chief General Manager, Reserve Bank of India, Consumer Education and Protection Department, Central Office, 1st Floor, Amar Building, Perin Nariman Street, Mumbai 400 001.