The Reserve Bank of India (RBI) organised the Annual Conference of RBI Ombudsmen on March 17, 2025, in Mumbai. The theme of the Conference was “Transforming Grievance Redress: The AI Advantage”. It was attended by Managing Directors & CEOs of major banks, Non-Banking Financial Companies, Non-bank Payment System Operators, Credit Information Companies, RBI Ombudsmen and senior officials of RBI.

The Reserve Bank of India released the Annual Report of the Ombudsman Scheme for the period April 1, 2023 to March 31, 2024 . The Annual Report covers the activities under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 as well as major developments during the year in consumer education and protection and the way forward.

It has come to the notice of Reserve bank of India that fake videos of the Governor are being circulated in social media that claim launch of or support to some investment schemes by the RBI. These videos attempt to advise people to invest their money in such schemes, through use of technological tools.