Press Releases - Consumer Education and Protection - ఆర్బిఐ - Reserve Bank of India
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ఫిబ్ర 16, 2016
RBI to review Banks' Culture towards Customer Service
Photograph The Reserve Bank of India will soon undertake incognito visits to bank branches to check culture towards customer complaints in banks. It will also undertake a review of how banks have implemented Charter of Customer Rights. This was stated by Dr. Raghuram G. Rajan, Governor, Reserve Bank of India. He was inaugurating the Annual Conference of Banking Ombudsmen 2016 held in Thiruvananthapuram on February 15-16, 2016. The Conference was attended by Managing D
Photograph The Reserve Bank of India will soon undertake incognito visits to bank branches to check culture towards customer complaints in banks. It will also undertake a review of how banks have implemented Charter of Customer Rights. This was stated by Dr. Raghuram G. Rajan, Governor, Reserve Bank of India. He was inaugurating the Annual Conference of Banking Ombudsmen 2016 held in Thiruvananthapuram on February 15-16, 2016. The Conference was attended by Managing D
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నవం 26, 2015
Reserve Bank of India releases the Annual Report of the Banking Ombudsman Scheme 2006: 2014-15
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2014-2015. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. There are 15 Offices of Banking Ombudsmen (BOS) across the country. The report is a synopsis of activities of all the 15 offices of Banking Ombudsman. Highlights of the Report During the year 2014-15, 85,131 com
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2014-2015. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. There are 15 Offices of Banking Ombudsmen (BOS) across the country. The report is a synopsis of activities of all the 15 offices of Banking Ombudsman. Highlights of the Report During the year 2014-15, 85,131 com
జులై 16, 2015
Inscribing on Bank Notes
It has been brought to the notice of Reserve Bank of India that members of public and institutions write number, name or messages, etc. on the watermark window of banknotes, thus defacing the banknotes. The watermark window has an important security feature which distinguishes it from a counterfeit note. Any defacement on the window will not allow the common man to identify one of the features of a genuine note. The public is, therefore, requested to refrain from doin
It has been brought to the notice of Reserve Bank of India that members of public and institutions write number, name or messages, etc. on the watermark window of banknotes, thus defacing the banknotes. The watermark window has an important security feature which distinguishes it from a counterfeit note. Any defacement on the window will not allow the common man to identify one of the features of a genuine note. The public is, therefore, requested to refrain from doin
మే 11, 2015
RBI advises Banks to appoint Internal Ombudsman
The Reserve Bank of India has advised all public sector banks and some private sector and foreign banks to appoint an internal ombudsman. The internal ombudsman would be designated Chief Customer Service Officer (CCSO), it has stated. The CCSO should not have worked in the bank in which he/she is appointed as CCSO. The Reserve Bank has taken this initiative to further boost the quality of customer service and to ensure that there is undivided attention to resolution o
The Reserve Bank of India has advised all public sector banks and some private sector and foreign banks to appoint an internal ombudsman. The internal ombudsman would be designated Chief Customer Service Officer (CCSO), it has stated. The CCSO should not have worked in the bank in which he/she is appointed as CCSO. The Reserve Bank has taken this initiative to further boost the quality of customer service and to ensure that there is undivided attention to resolution o
ఏప్రి 11, 2015
RBI cautions on 'All Bank Balance Enquiry' App
It has come to the notice of the Reserve Bank of India that an app (application) is doing rounds on WhatsApp purportedly to facilitate checking of balance in customers' bank accounts. The application has an RBI logo with the title 'All Bank Balance Enquiry No' and has listed several banks with either a mobile number or call centre number. The Reserve Bank wishes to clarify that it has not developed any such application. Members of public are, therefore, advised to use
It has come to the notice of the Reserve Bank of India that an app (application) is doing rounds on WhatsApp purportedly to facilitate checking of balance in customers' bank accounts. The application has an RBI logo with the title 'All Bank Balance Enquiry No' and has listed several banks with either a mobile number or call centre number. The Reserve Bank wishes to clarify that it has not developed any such application. Members of public are, therefore, advised to use
ఫిబ్ర 12, 2015
Reserve Bank of India releases the Annual Report of the Banking Ombudsman Scheme 2006: 2013-14
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2013-2014. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. There are 15 Offices of Banking Ombudsmen (BOS) across the country. The report is a synopsis of activities of all the offices of Banking Ombudsman. The Report indicates that compared to last year, there has been
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2013-2014. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. There are 15 Offices of Banking Ombudsmen (BOS) across the country. The report is a synopsis of activities of all the offices of Banking Ombudsman. The Report indicates that compared to last year, there has been
జన 09, 2015
RBI releases Guidelines on Criteria for Institutions, seeking Financial Assistance from the Depositor Education and Awareness Fund
The Reserve Bank of India released on its website today, the Guidelines on the Criteria for registering institutions, organisations and associations for grant of financial assistance from the Depositor Education and Awareness Fund (Fund). Key features Objectives and Scope of activities: To grant financial assistance to institutions/ organisations/ associations for taking up various activities relating to promoting bank depositors’ education and awareness. Eligible ent
The Reserve Bank of India released on its website today, the Guidelines on the Criteria for registering institutions, organisations and associations for grant of financial assistance from the Depositor Education and Awareness Fund (Fund). Key features Objectives and Scope of activities: To grant financial assistance to institutions/ organisations/ associations for taking up various activities relating to promoting bank depositors’ education and awareness. Eligible ent
జన 01, 2015
RBI cautions Public against Multi Level Marketing Activities
The Reserve Bank of India has cautioned the public against Multi-level Marketing (MLM) activities so that investors do not fall prey to unscrupulous entities. Explaining the functioning of these entities, the Reserve Bank stated that MLM/Chain Marketing/Pyramid Structure schemes promise easy or quick money upon enrolment of members. Income under such schemes majorly comes from enrolling more and more members from whom hefty subscription fees are taken rather than from
The Reserve Bank of India has cautioned the public against Multi-level Marketing (MLM) activities so that investors do not fall prey to unscrupulous entities. Explaining the functioning of these entities, the Reserve Bank stated that MLM/Chain Marketing/Pyramid Structure schemes promise easy or quick money upon enrolment of members. Income under such schemes majorly comes from enrolling more and more members from whom hefty subscription fees are taken rather than from
డిసెం 23, 2014
Deposit Pre-2005 Currency Notes in Your Bank Accounts before June 30, 2015: RBI urges Public
Soliciting cooperation from the public in withdrawing these notes from circulation, the Reserve Bank of India has urged them to deposit the old design notes in their bank accounts or exchange them at a bank branch convenient to them. The Reserve Bank of India has stated that the public can do so till June 30, 2015. Earlier, in March 2014, it had set the last date for public to exchange these notes was January 01, 2015. The Reserve Bank has stated that the notes can be
Soliciting cooperation from the public in withdrawing these notes from circulation, the Reserve Bank of India has urged them to deposit the old design notes in their bank accounts or exchange them at a bank branch convenient to them. The Reserve Bank of India has stated that the public can do so till June 30, 2015. Earlier, in March 2014, it had set the last date for public to exchange these notes was January 01, 2015. The Reserve Bank has stated that the notes can be
డిసెం 11, 2014
Supervisory College for Punjab National Bank
Photographs The Reserve Bank of India set up the Supervisory College for Punjab National Bank on December 09, 2014 in Mumbai. Shri Chandan Sinha, Executive Director, Reserve Bank of India inaugurated the College. Shri Chandan Sinha in his address stated that the regulatory framework is getting synchronised across jurisdictions on the lines of the Basel framework and regulators are also learning from each-other about the best practices. He further emphasised that super
Photographs The Reserve Bank of India set up the Supervisory College for Punjab National Bank on December 09, 2014 in Mumbai. Shri Chandan Sinha, Executive Director, Reserve Bank of India inaugurated the College. Shri Chandan Sinha in his address stated that the regulatory framework is getting synchronised across jurisdictions on the lines of the Basel framework and regulators are also learning from each-other about the best practices. He further emphasised that super
డిసెం 09, 2014
Supervisory College for State Bank of India
Photographs The second Supervisory College for State Bank of India was held in Mumbai on December 08, 2014. Shri S.S. Mundra, Deputy Governor, Reserve Bank of India inaugurated the supervisory college. In his address, Shri Mundra briefly touched upon the set-up of Supervisory Colleges and then presented a bird’s eye view of the banking system in India and the tools for the supervision of commercial banks by RBI. He mentioned that though none of the Indian banks qualif
Photographs The second Supervisory College for State Bank of India was held in Mumbai on December 08, 2014. Shri S.S. Mundra, Deputy Governor, Reserve Bank of India inaugurated the supervisory college. In his address, Shri Mundra briefly touched upon the set-up of Supervisory Colleges and then presented a bird’s eye view of the banking system in India and the tools for the supervision of commercial banks by RBI. He mentioned that though none of the Indian banks qualif
డిసెం 03, 2014
RBI releases Charter of Customer Rights
The Reserve Bank of India today released a Charter of Customer Rights, which enshrines broad, overarching principles for protection of bank customers and enunciates the ‘five’ basic rights of bank customers. These are: (i) Right to Fair Treatment; (ii) Right to Transparency; Fair and Honest Dealing; (iii) Right to Suitability; (iv) Right to Privacy; and (v) Right to Grievance Redress and Compensation. The Reserve Bank has also advised the Indian Banks’ Association (IB
The Reserve Bank of India today released a Charter of Customer Rights, which enshrines broad, overarching principles for protection of bank customers and enunciates the ‘five’ basic rights of bank customers. These are: (i) Right to Fair Treatment; (ii) Right to Transparency; Fair and Honest Dealing; (iii) Right to Suitability; (iv) Right to Privacy; and (v) Right to Grievance Redress and Compensation. The Reserve Bank has also advised the Indian Banks’ Association (IB
నవం 24, 2014
RBI Cautions against Misuse of cancelled NBFC Certificate of Registration
It has come to the notice of the Reserve Bank of India that some entities/imposters, including companies, partnership firms, individuals, etc., are fraudulently impersonating as Non Banking Financial Companies (NBFCs) registered with the Reserve Bank of India, by forging the Certificate of Registration cancelled by Reserve Bank of India. It is understood that entities/imposters are promising loans to the needy public at attractive rates and collecting money from them
It has come to the notice of the Reserve Bank of India that some entities/imposters, including companies, partnership firms, individuals, etc., are fraudulently impersonating as Non Banking Financial Companies (NBFCs) registered with the Reserve Bank of India, by forging the Certificate of Registration cancelled by Reserve Bank of India. It is understood that entities/imposters are promising loans to the needy public at attractive rates and collecting money from them
నవం 21, 2014
Credit Card in the name of RBI : RBI cautions Once More about the Newest Kind of Fraud perpetrated in its Name
The Reserve Bank of India today issued one more alert to the public about the newest form of fraud perpetrated in its name - a credit card issued by fraudsters in the name of the Reserve Bank. Explaining the modus operandi, the Reserve Bank stated that the gullible member of the public is sent a credit card which allows withdrawal of money up to a certain limit, albeit a small sum, from a bank account. Having gained the confidence of the victim thus, the fraudster get
The Reserve Bank of India today issued one more alert to the public about the newest form of fraud perpetrated in its name - a credit card issued by fraudsters in the name of the Reserve Bank. Explaining the modus operandi, the Reserve Bank stated that the gullible member of the public is sent a credit card which allows withdrawal of money up to a certain limit, albeit a small sum, from a bank account. Having gained the confidence of the victim thus, the fraudster get
సెప్టెం 05, 2014
Supervisory College for ICICI Bank Ltd
The second Supervisory College for ICICI Bank Ltd. was held in Mumbai on September 04, 2014. Shri Harun R. Khan, Deputy Governor, Reserve Bank of India inaugurated the forum. The Reserve Bank of India had set up the first Supervisory College for ICICI Bank Ltd. in December, 2012. Shri Harun R. Khan in his address to the Supervisory College stated that the synergy which was developed among the Supervisors during the first Supervisory College of ICICI Bank Ltd. in Decem
The second Supervisory College for ICICI Bank Ltd. was held in Mumbai on September 04, 2014. Shri Harun R. Khan, Deputy Governor, Reserve Bank of India inaugurated the forum. The Reserve Bank of India had set up the first Supervisory College for ICICI Bank Ltd. in December, 2012. Shri Harun R. Khan in his address to the Supervisory College stated that the synergy which was developed among the Supervisors during the first Supervisory College of ICICI Bank Ltd. in Decem
సెప్టెం 03, 2014
RBI sets up Supervisory Colleges for Axis Bank Ltd
The Reserve Bank of India set up the Supervisory College for Axis Bank Ltd. on September 03, 2014 in Mumbai. Shri R Gandhi, Deputy Governor, Reserve Bank of India inaugurated the College. Shri R Gandhi in his address stated that some of the Indian banks have started touching the lives of people and enterprises in overseas jurisdictions and have assumed a certain degree of relevance for the host nations’ economy. It casts upon the Reserve Bank as the home country super
The Reserve Bank of India set up the Supervisory College for Axis Bank Ltd. on September 03, 2014 in Mumbai. Shri R Gandhi, Deputy Governor, Reserve Bank of India inaugurated the College. Shri R Gandhi in his address stated that some of the Indian banks have started touching the lives of people and enterprises in overseas jurisdictions and have assumed a certain degree of relevance for the host nations’ economy. It casts upon the Reserve Bank as the home country super
ఆగ 26, 2014
RBI’s Recent simplified KYC Measures For Public Awareness
The Reserve Bank of India today released a note along with a poster and a booklet comprising a few common questions relating to Know Your Customer (KYC) norms for opening bank accounts. The objective of this is to bring awareness among the general public about the KYC simplification measures taken by the Reserve Bank in the recent times with a view to helping the common man in opening bank accounts. Measures taken for simplification: 1. Single document for proof of id
The Reserve Bank of India today released a note along with a poster and a booklet comprising a few common questions relating to Know Your Customer (KYC) norms for opening bank accounts. The objective of this is to bring awareness among the general public about the KYC simplification measures taken by the Reserve Bank in the recent times with a view to helping the common man in opening bank accounts. Measures taken for simplification: 1. Single document for proof of id
ఆగ 22, 2014
RBI seeks Comments on its Draft Charter of Customer Rights
The Reserve Bank of India today placed on RBI website. (www.rbi.org.in), a draft Charter of Customer Rights comprising five basic customer rights and explanatory notes on each right for public comments. The draft Charter of Customer Rights to deal with entities regulated by the Reserve Bank, has been framed based on global best practices of consumer protection as also discussions and interaction with various stakeholders. The Charter spells out the rights of the custo
The Reserve Bank of India today placed on RBI website. (www.rbi.org.in), a draft Charter of Customer Rights comprising five basic customer rights and explanatory notes on each right for public comments. The draft Charter of Customer Rights to deal with entities regulated by the Reserve Bank, has been framed based on global best practices of consumer protection as also discussions and interaction with various stakeholders. The Charter spells out the rights of the custo
ఆగ 01, 2014
Do Not give Details of Your Bank Account or Credit/Debit Cards on Email/Phone: RBI Warns Public Again on Phishing Mails/Calls
Of late, some new methods of frauds have come to the notice of the Reserve Bank of India. An e-mail is sent in the name of a senior official of the Reserve Bank of India which gives an impression of it having been sent from the Reserve Bank and at times even displays the official rbi.org.in extension. The e-mail states that the Reserve Bank has received a large sum of foreign currency from the World Bank or a well-known international institution or a multi-national co
Of late, some new methods of frauds have come to the notice of the Reserve Bank of India. An e-mail is sent in the name of a senior official of the Reserve Bank of India which gives an impression of it having been sent from the Reserve Bank and at times even displays the official rbi.org.in extension. The e-mail states that the Reserve Bank has received a large sum of foreign currency from the World Bank or a well-known international institution or a multi-national co
జూన్ 23, 2014
RBI announces Timelines for Regulatory Approvals and Citizens’ Charter for Delivery of Services
The Reserve Bank of India (RBI) today released on its website the ‘Timelines for Regulatory Approvals’ and ‘Citizens’ Charter’ for delivery of services as part of implementation of the non-legislative recommendations of the Financial Sector Legislative Reforms Commission (FSLRC). These timelines are indicative. If departments are likely to exceed the timeline, they will revert to the applicant. In case an applicant does not get a response within the indicated timeline
The Reserve Bank of India (RBI) today released on its website the ‘Timelines for Regulatory Approvals’ and ‘Citizens’ Charter’ for delivery of services as part of implementation of the non-legislative recommendations of the Financial Sector Legislative Reforms Commission (FSLRC). These timelines are indicative. If departments are likely to exceed the timeline, they will revert to the applicant. In case an applicant does not get a response within the indicated timeline
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