Consumer Education and Protection

RBI/2019-20/81 DCBR.BPD.(PCB/RCB).Cir.No.04/07.01.000/2019-20 October 11, 2019 The Chief Executive Officer All Primary (Urban) Co-operative Banks / All State Co-operative Banks / All District Central Co-operative Banks Madam / Dear Sir, Revision in Proforma and Reporting of Bank / Branch details under the Central Information System for Banking Infrastructure (CISBI) Please refer to our circulars UBD.CO.LS.Cir.No./43/07.01.000/2006-07 dated May 09, 2007 and RPCD.CO.RF.

RBI/2017-18/15 DBR.No.Leg.BC.78/09.07.005/2017-18 July 6, 2017 All Scheduled Commercial Banks (including RRBs) All Small Finance Banks and Payments Banks Dear Sir/ Madam, Customer Protection – Limiting Liability of Customers in Unauthorised Electronic Banking Transactions Please refer to our circular DBOD.Leg.BC.86/09.07.007/2001-02 dated April 8, 2002 regarding reversal of erroneous debits arising from fraudulent or other transactions. 2. With the increased thrust on

RBI/2016-17/143 DBR.No.BP.BC.37/21.04.048/2016-17 November 21, 2016 All Entities Regulated by the Reserve Bank of India Madam / Dear Sir, Prudential Norms on Income Recognition, Asset Classification and Provisioning pertaining to Advances It has been represented to us that consequent upon withdrawal of the legal tender status of the existing ₹ 500 and ₹ 1,000 notes (SBN) small borrowers may need some more time to repay their loan dues. Taking these representations int

RBI/2016-17/114 DBR.No.Leg.BC.31/09.07.005/2016-17 November 9, 2016 The Chairman / Managing Director and Chief Executive Officer, Public Sector Banks/ Private Sector Banks / Foreign Banks/ Small Finance Banks / Regional Rural Banks / Local Area Banks All Cooperative Banks Dear Sir/ Madam, Banks to remain open for public on Saturday, November 12 and Sunday, November 13, 2016 In order to meet the anticipated heavy demand from members of public to conduct their banking t

RBI/2016-17/62 DBR.No.Leg.BC. 13/09.07.005/2016-17 September 8, 2016 The Managing Directors/Chief Executive Officers All Scheduled Commercial Banks (including RRBs) Dear Sir, Income Declaration Scheme, 2016 – Acceptance of Cash Over the Counter Please refer to the Circular DBOD.No.Leg.BC.38/09.07.005/2008-09 dated August 28, 2008 wherein banks have been advised to ensure that their branches invariably accept cash from all their customers who desire to deposit cash at

RBI/2015-16/378 DBR.No.Leg.BC.93/09.07.005/2015-16 April 21, 2016 The Chairman/Chief Executives ofAll Scheduled Commercial Banks including Regional Rural Banks/Local Area Banks Dear Sir, Publicity in the bank branches cautioning public against placing deposits in dubious schemes You may be aware that in the recent years there have been several incidents of unscrupulous entities duping general public by floating various dubious schemes for mobilisation of funds by way

RBI/2014-15/442 DBR.No.DEA Fund Cell.BC.67/30.01.002/2014-15 February 2, 2015 The Chairman and Managing Director /Chief Executive OfficerAll Scheduled Commercial Banks (including RRBs)and LABs Dear Sir/Madam, The Depositor Education and Awareness Fund Scheme, 2014 –Section 26A of Banking Regulation Act, 1949- Unclaimed Deposits/ Inoperative Accounts in Banks- Updation of list of inoperative accounts on their website Please refer to our circulars DBOD.No.Leg.BC.81/09.0

RBI/2014-15/437 DBR.No. DEA Fund Cell.BC.66/30.01.002/2014-15 February 2, 2015 All Local Area Banks Dear Sir, Unclaimed Deposits/ Inoperative Accounts in Banks - Display list of Inoperative Accounts Please refer to our circular DBOD.No.DEAF Cell.BC.114/30.01.002/2013-14 dated May 27, 2014 on the Depositor Education and Awareness Fund Scheme, 2014(Scheme) and the Scheme notified by Government of India. 2. Keeping in view public interest, it has been decided that banks

RBI/2014-15/422 DBR.Leg.No.BC.64/09.07.005/2014-15 January 22, 2015 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/ Madam Display of information by banks Please refer to our circulars DBOD.Leg.No.BC.33/09.07.005/2008-09 dated August 22, 2008 and DBOD.Leg.BC.42/09.07.005/2008-09 dated September 12, 2008 on display of information for promoting transparency in the operations of banks. 2. In order to further enhance transparency in pricing of credit, based on th

RBI/2014-15/308 DBR.Dir.BC.No.47/13.03.00/2014-15 November 20, 2014 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir/Madam Levy of penal charges on non-maintenance of minimum balances in savings bank accounts Please refer to our circular DBOD.Dir.BC.53/13.10.00/2002-03 dated December 26, 2002 on ‘Minimum Balance in Savings Bank Accounts’ advising banks to inform customers, in a transparent manner, regarding the requirement of minimum balance in savings bank ac

RBI/2013-14/598 DBOD.No.Leg.BC.113/09.07.005/2013-14 May 21, 2014 All Scheduled Commercial Banks (excluding RRBs) Dear Sir/Madam, Need for Bank Branches / ATMs to be made accessible to persons with disabilities Please refer to our circular DBOD.No.Leg.BC.123 /09.07.005/2008-09 dated April 13, 2009 on the captioned subject, wherein banks were advised to provide, inter alia, ramps in all existing and future ATMs, and make at least one third of new ATMs installed as talk

RBI/2013-14/579UBD.BPD (PCB) Cir No.56/13.04.00/2013-14 May 5, 2014 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Interest Tax Act 1974 – Collection from borrowers Please refer to our circular UBD.BPD (PCB) Cir No.18/13.04.00/2008-09 dated September 22, 2008 on the captioned subject. 2. It is observed from the Supreme Court Order dated February 21, 2014 in Writ Petition (Civil) No.301 of 2005 that credit institutions which were in ex

RBI/2013-14/527 DBOD.No.DEAF Cell.BC.101/30.01.002/2013-14 March 21, 2014 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs and LABs / Urban Co-operative Banks / State Co-operative Banks / District Central Co-operative Banks Dear Sir/Madam, The Depositor Education and Awareness Fund Scheme, 2014 - Section 26A of Banking Regulation Act, 1949 Please refer to paragraph 93 of the Monetary Policy Statement 2013-14 a

RBI/2013-14/488 RPCD.CO.RRB.RCB.BC.NO.85/03.05.33/2013-14 February 11, 2014 All Regional Rural Banks/ State/Central @@NBSP@@Cooperative Banks Dear Sir/Madam, Deregulation of Interest Rates on Non-Resident (External) Rupee (NRE) Deposits Please refer to our circulars RPCD.CO.RRB.BC.No.65/03.05.33/2013-14 and RPCD.CO.RCB.BC.No.68/07.51.014/2013-14 dated December 2, 2013 advising Regional Rural Banks (RRBs) and State/Central Cooperative Banks (StCBs/CCBs) that the freedo