Overview

New steps towards inclusiveness

Reserve Bank of India introduces two innovative and customer centric schemes

RBI Retail Direct Scheme

• New avenue for retail investment in government securities
• Retail investors can easily open and maintain their government securities acount online with the RBI, free of cost.
• Buying and selling of government securities by retail investors on the digital platform.

Reserve Bank - Integrated Ombudsman Scheme

• ‘One Nation-One Ombudsman’ with one portal, one email and one address
• Single reference point for customers to file complaints, submit documents, track status and provide feedback
• Integrated scheme for customer complaints against RBI regulated entities
• Toll-free number for assistance in filing complaints and obtaining information on grievance redress, with multi-lingual support