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Resolve Complaints with Banking Ombudsman - Overview Viewport

Overview

Overview

Step 1:

Lodge your complaint first with the RE

Step 2:

Get acknowledgement/reference number

Step 3:

If no resolution is received from the RE in 30 days or you are not satisfied with it, you may file your complaint with the RBI Ombudsman on RBI’s CMS portal (cms.rbi.org.in) or by post to CRPC**

Filing complaints directly with the RBI Ombudsman may lead to rejection.

*Banks, Non-Banking Finance Companies, Payment System Participants, Prepaid Instruments, Credit Information Companies
**CRPC: Reserve Bank of India, Sector 17, Chandigarh-160017.

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Page Last Updated on: September 19, 2024

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