Mr. Yoshiki Takeuchi, Deputy Secretary General, OECD, Ms. Mairead McGuiness, European Commissioner for Financial Services, Ms. Magda Bianco, Chair of OECD INFE and G20 GPFI, Mr. Connor Graham, youth representative from Enactus, assembled regulators from across the world, ladies and gentlemen. A very warm good morning to all of you.  It gives me immense pleasure to speak to you today on a highly relevant topic - safe banking

We are holding this conference of the Reserve Bank of India Ombudsmen on a very important day, namely, the World Consumer Day. This event underscores our unwavering dedication to the well-being of the consumer in the financial sector. As custodians of the financial system – whether as a regulator or regulated entities such as banks, NBFCs or other financial institutions – our success hinges not only on promoting the resilience of the system, but also significantly on the value we bring to the lives of our citizens, who form the core of the financial ecosystem. Protection of consumer interest is one of the core guiding principles of the Reserve Bank’s policies and actions. I take it that similar is the case with the regulated entities of the Reserve Bank also.

विनियमित संस्थाओं के एमडी और सीईओ, ग्राहक सेवा प्रमुख, प्रधान नोडल अधिकारी, कार्यपालक निदेशक, श्री नीरज निगम, रिज़र्व बैंक लोकपाल, रिज़र्व बैंक के वरिष्ठ साथियों और सबसे महत्वपूर्ण रूप से आज के हमारे इस सम्मेलन के प्रमुख श्रोता, विनियमित संस्थाओं के आंतरिक लोकपाल।आप सभी को मेरा नमस्कार ।