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मार्च 21, 2024
Safe banking practices – protecting the young - Speech by Shri Swaminathan J, Deputy Governor, Reserve Bank of India - March 18, 2024 - at the Global Money Week 2024 in Paris, France

Mr. Yoshiki Takeuchi, Deputy Secretary General, OECD, Ms. Mairead McGuiness, European Commissioner for Financial Services, Ms. Magda Bianco, Chair of OECD INFE and G20 GPFI, Mr. Connor Graham, youth representative from Enactus, assembled regulators from across the world, ladies and gentlemen. A very warm good morning to all of you.  It gives me immense pleasure to speak to you today on a highly relevant topic - safe banking

Shri Swaminathan J, Deputy Governor

Mr. Yoshiki Takeuchi, Deputy Secretary General, OECD, Ms. Mairead McGuiness, European Commissioner for Financial Services, Ms. Magda Bianco, Chair of OECD INFE and G20 GPFI, Mr. Connor Graham, youth representative from Enactus, assembled regulators from across the world, ladies and gentlemen. A very warm good morning to all of you.  It gives me immense pleasure to speak to you today on a highly relevant topic - safe banking

मार्च 15, 2024
आरबीआई लोकपाल वार्षिक सम्मेलन के अवसर पर उद्घाटन भाषण - शक्तिकान्त दास

We are holding this conference of the Reserve Bank of India Ombudsmen on a very important day, namely, the World Consumer Day. This event underscores our unwavering dedication to the well-being of the consumer in the financial sector. As custodians of the financial system – whether as a regulator or regulated entities such as banks, NBFCs or other financial institutions – our success hinges not only on promoting the resilience of the system, but also significantly on the value we bring to the lives of our citizens, who form the core of the financial ecosystem. Protection of consumer interest is one of the core guiding principles of the Reserve Bank’s policies and actions. I take it that similar is the case with the regulated entities of the Reserve Bank also.

Shri Shaktikanta Das, Governor, Reserve Bank of India

We are holding this conference of the Reserve Bank of India Ombudsmen on a very important day, namely, the World Consumer Day. This event underscores our unwavering dedication to the well-being of the consumer in the financial sector. As custodians of the financial system – whether as a regulator or regulated entities such as banks, NBFCs or other financial institutions – our success hinges not only on promoting the resilience of the system, but also significantly on the value we bring to the lives of our citizens, who form the core of the financial ecosystem. Protection of consumer interest is one of the core guiding principles of the Reserve Bank’s policies and actions. I take it that similar is the case with the regulated entities of the Reserve Bank also.

जनवरी 25, 2024
ग्राहक केंद्रित वित्तीय उत्कृष्टता सुनिश्चित करने में आंतरिक लोकपाल की महत्वपूर्ण भूमिका - 16 जनवरी 2024 को मुंबई में आयोजित आंतरिक लोकपाल सम्मेलन में श्री स्वामीनाथन जे, उप गवर्नर महोदय का उद्बोध

विनियमित संस्थाओं के एमडी और सीईओ, ग्राहक सेवा प्रमुख, प्रधान नोडल अधिकारी, कार्यपालक निदेशक, श्री नीरज निगम, रिज़र्व बैंक लोकपाल, रिज़र्व बैंक के वरिष्ठ साथियों और सबसे महत्वपूर्ण रूप से आज के हमारे इस सम्मेलन के प्रमुख श्रोता, विनियमित संस्थाओं के आंतरिक लोकपाल।आप सभी को मेरा नमस्कार ।

श्री स्वामीनाथन जे, उप गवर्नर महोदय

विनियमित संस्थाओं के एमडी और सीईओ, ग्राहक सेवा प्रमुख, प्रधान नोडल अधिकारी, कार्यपालक निदेशक, श्री नीरज निगम, रिज़र्व बैंक लोकपाल, रिज़र्व बैंक के वरिष्ठ साथियों और सबसे महत्वपूर्ण रूप से आज के हमारे इस सम्मेलन के प्रमुख श्रोता, विनियमित संस्थाओं के आंतरिक लोकपाल।आप सभी को मेरा नमस्कार ।

अक्‍तूबर 28, 2022
वित्तीय सेवाओं के बदलते परिप्रेक्ष्य में ग्राहक सेवा में उत्कृष्टता - शक्तिकान्त दास

Namaskar, Chief Executive Officer and Chief Ombudsman, Australian Financial Complaints Authority, Mr. David Locke, Deputy Governor, RBI, Shri M K Jain, Executive Directors, RBI, Shri Anil Kumar Sharma and Shri S C Murmu, Managing Director & Chief Executive Officers of Banks and NBFCs, Shri Gaur Gopal Das, Prof. M. S. Sriram, Ombudsmen and colleagues from the Reserve Bank of India. 1. I am delighted to address this annual conference of the RBI Ombudsmen which is ta

श्री  शक्तिकान्त दास, गवर्नर

Namaskar, Chief Executive Officer and Chief Ombudsman, Australian Financial Complaints Authority, Mr. David Locke, Deputy Governor, RBI, Shri M K Jain, Executive Directors, RBI, Shri Anil Kumar Sharma and Shri S C Murmu, Managing Director & Chief Executive Officers of Banks and NBFCs, Shri Gaur Gopal Das, Prof. M. S. Sriram, Ombudsmen and colleagues from the Reserve Bank of India. 1. I am delighted to address this annual conference of the RBI Ombudsmen which is ta

नवंबर 12, 2021
12 नवंबर 2021 को माननीय प्रधान मंत्री द्वारा आरबीआई- रीटेल डायरेक्ट योजना और रिज़र्व बैंक-एकीकृत लोकपाल योजना का शुभारंभ - श्री शक्तिकान्त दास, गवर्नर, भारतीय रिज़र्व बैंक द्वारा स्वागत भाषण

A very warm good morning and Namaskar. 1. On behalf of the Central Board of the Reserve Bank of India, I have the privilege of welcoming the Hon’ble Prime Minister to this event to launch two major initiatives of the Reserve Bank. Sir, your participation in this event is a source of great motivation for all of us in the RBI. I would also like to welcome the Hon’ble Finance Minister to this event and thank her for her continuing support. We are also honoured by the est

गवर्नर, भारतीय रिज़र्व बैंक

A very warm good morning and Namaskar. 1. On behalf of the Central Board of the Reserve Bank of India, I have the privilege of welcoming the Hon’ble Prime Minister to this event to launch two major initiatives of the Reserve Bank. Sir, your participation in this event is a source of great motivation for all of us in the RBI. I would also like to welcome the Hon’ble Finance Minister to this event and thank her for her continuing support. We are also honoured by the est

अगस्त 05, 2019
डिजिटल वित्तीय जगत में उपभोक्ता संरक्षण-की गई पहल और उससे आगे - एम.के.जैन
Deputy Governor Shri Kanungo, Executive Director, Mrs. Marandi, other Executive Directors of the Reserve Bank of India, Managing Directors/ Chief Executive Officers from banks, overseas guests, colleagues from the Reserve Bank of India and other institutions. I am happy to be here for delivering this address at this annual event of the Consumer Education and Protection Department (CEPD), Central Office (CO) on a historic moment as we enter the silver jubilee year of t
श्री एम.के. जैन, उप गवर्नर, भारतीय रिज़र्व बैंक
Deputy Governor Shri Kanungo, Executive Director, Mrs. Marandi, other Executive Directors of the Reserve Bank of India, Managing Directors/ Chief Executive Officers from banks, overseas guests, colleagues from the Reserve Bank of India and other institutions. I am happy to be here for delivering this address at this annual event of the Consumer Education and Protection Department (CEPD), Central Office (CO) on a historic moment as we enter the silver jubilee year of t
जून 24, 2019
शिकायत प्रबंधन प्रणाली के शुभारंभ पर गवर्नर महोदय का वक्तव्य - शक्तिकान्त दास
The Complaint Management System (CMS), the application being launched today, symbolizes RBI’s commitment to improve customer experience in grievance redressal process by ensuring timely resolution of complaints received at the Reserve Bank. I take this opportunity to seek the co-operation of all RBI regulated entities with public interface such as commercial banks, Urban Co-operative banks, Non-Banking Financial Companies (NBFCs), etc. in resolving customer complaints
श्री शक्तिकान्त दास, गवर्नर, भारतीय रिज़र्व बैंक
The Complaint Management System (CMS), the application being launched today, symbolizes RBI’s commitment to improve customer experience in grievance redressal process by ensuring timely resolution of complaints received at the Reserve Bank. I take this opportunity to seek the co-operation of all RBI regulated entities with public interface such as commercial banks, Urban Co-operative banks, Non-Banking Financial Companies (NBFCs), etc. in resolving customer complaints
मई 30, 2017
बैंकों में ग्राहक सेवा: मानक उँचे करने का समय - एस.एस.मूंदड़ा
Shri A. C. Mahajan, Chairman, Banking Codes and Standards Board of India (BCSBI); Shri Anand Aras, CEO, BCSBI; colleagues from the banking industry; representatives from the media; ladies and gentlemen! At the outset, I would like to thank BCSBI for inviting me for this annual conference of the Principal Code Compliance Officers (PCCOs) in the banks. 2. During the past 12 years of its existence, BCSBI has played a pivotal role in enhancing awareness about customer ser
श्री एस.एस. मूंदड़ा, उप गवर्नर, भारतीय रिज़र्व बैंक
Shri A. C. Mahajan, Chairman, Banking Codes and Standards Board of India (BCSBI); Shri Anand Aras, CEO, BCSBI; colleagues from the banking industry; representatives from the media; ladies and gentlemen! At the outset, I would like to thank BCSBI for inviting me for this annual conference of the Principal Code Compliance Officers (PCCOs) in the banks. 2. During the past 12 years of its existence, BCSBI has played a pivotal role in enhancing awareness about customer ser
मई 23, 2016
बैंकों में ग्राहक सेवा : विक्रेता सावधान - एस. एस. मूंदडा
Introduction Shri C. Krishnan, Member, Governing Council, Banking Codes and Standards Board of India (BCSBI); Shri Anand Aras, CEO, BCSBI; colleagues from the banking community, representatives from the media; ladies and gentlemen! At the outset, I would like to thank BCSBI for inviting me to inaugurate this annual conference of the Principal Code Compliance Officers (PCCOs) in the banks. Over the years, BCSBI has been instrumental in driving improvement in level of s
श्री एस.एस. मूंदड़ा, गवर्नर, भारतीय रिज़र्व बैंक
Introduction Shri C. Krishnan, Member, Governing Council, Banking Codes and Standards Board of India (BCSBI); Shri Anand Aras, CEO, BCSBI; colleagues from the banking community, representatives from the media; ladies and gentlemen! At the outset, I would like to thank BCSBI for inviting me to inaugurate this annual conference of the Principal Code Compliance Officers (PCCOs) in the banks. Over the years, BCSBI has been instrumental in driving improvement in level of s
सितंबर 09, 2015
वित्तीय ग्राहक (जमाकर्ता) का संरक्षण – कुछ चिरकालिक प्रश्नों के बारे में चिंतन – आर.गांधी
At the outset, let me express my pleasure at being here today with you on the occasion of the M R Pai Memorial Lecture; it is my proud honour to have presented the Eleventh M R Pai Memorial award to Madam Smt K J Udeshi, former Deputy Governor, Reserve Bank and former Chairperson, Banking Codes and Standards Board of India (BCSBI). It is normal for teachers to be presenting awards and prizes to their students and wards; but it is a strange thing for a student to prese
श्री आर. गांधी, उप गवर्नर, भारतीय रिज़र्व बैंक
At the outset, let me express my pleasure at being here today with you on the occasion of the M R Pai Memorial Lecture; it is my proud honour to have presented the Eleventh M R Pai Memorial award to Madam Smt K J Udeshi, former Deputy Governor, Reserve Bank and former Chairperson, Banking Codes and Standards Board of India (BCSBI). It is normal for teachers to be presenting awards and prizes to their students and wards; but it is a strange thing for a student to prese
मार्च 03, 2015
साख सूचना साझा करने के लिए नई नीतिगत पहल- आर गांधी
Shri M.V.Nair, Chairman, CIBIL; Ms. Arundhati Bhattacharya, Chairman, SBI; Shri T.M. Bhasin, Chairman, IBA; Shri Arun Thukral, Managing Director, CIBIL; delegates to the Conference; ladies and gentlemen! It is a pleasure for me to be present here this morning to deliver the keynote address at the Seventh Annual CIBIL TransUnion Credit Information Conference. Background 2. Consequent to the recommendations of the ‘Working Group to explore the possibilities of setting u
श्री आर. गांधी, उप गवर्नर, भारतीय रिज़र्व बैंक
Shri M.V.Nair, Chairman, CIBIL; Ms. Arundhati Bhattacharya, Chairman, SBI; Shri T.M. Bhasin, Chairman, IBA; Shri Arun Thukral, Managing Director, CIBIL; delegates to the Conference; ladies and gentlemen! It is a pleasure for me to be present here this morning to deliver the keynote address at the Seventh Annual CIBIL TransUnion Credit Information Conference. Background 2. Consequent to the recommendations of the ‘Working Group to explore the possibilities of setting u
सितंबर 17, 2014
Protecting Customers - Safeguarding Stability
Introduction: At the outset, I thank the All India Bank Depositors’ Association for inviting me to this - their Annual event. I am deeply honoured to be here today for the 10th M R Pai Memorial Awards. It is with a sense of great humility that I deliver this address. The memorial is a fitting tribute to Shri M R Pai, a crusader of Customer Rights. A Karma Yogi in the spirit of the Bhagwad Geeta, one who worked selflessly and without hope of reward, guided by the Gita’
Dr. (Smt.) Deepali Pant Joshi, Executive Director, Reserve Bank of India
Introduction: At the outset, I thank the All India Bank Depositors’ Association for inviting me to this - their Annual event. I am deeply honoured to be here today for the 10th M R Pai Memorial Awards. It is with a sense of great humility that I deliver this address. The memorial is a fitting tribute to Shri M R Pai, a crusader of Customer Rights. A Karma Yogi in the spirit of the Bhagwad Geeta, one who worked selflessly and without hope of reward, guided by the Gita’
मई 20, 2014
Banks Must build a Structure to provide Superior and Efficient Customer Service
Respected Shri Mahajan, Smt Rama Bijapurkar, member, Governing Council, Banking Standards Codes and Standards Board of India (BCSBI), Shri N Raja, CEO, BCSBI and banker colleagues. At the very outset, I thank Shri Mahajan, Chairman, BCSBI for the kind invitation to address Principal Code Compliance Officers of the BCSBI, this afternoon. I attach a great deal of value to this interaction. The day long deliberations will provide you the opportunity to Brainstorm with PC
Dr. (Smt.) Deepali Pant Joshi, Executive Director, Reserve Bank of India
Respected Shri Mahajan, Smt Rama Bijapurkar, member, Governing Council, Banking Standards Codes and Standards Board of India (BCSBI), Shri N Raja, CEO, BCSBI and banker colleagues. At the very outset, I thank Shri Mahajan, Chairman, BCSBI for the kind invitation to address Principal Code Compliance Officers of the BCSBI, this afternoon. I attach a great deal of value to this interaction. The day long deliberations will provide you the opportunity to Brainstorm with PC
अक्‍तूबर 22, 2013
Financial Education and Customer Protection
Dr. (Smt.) Deepali Pant Joshi, Executive Director, Reserve Bank of India
अक्‍तूबर 07, 2013
खुदरा (जन) बैंक क्या, क्यों और कैसेः मुद्दे और चुनौतियां – के.सी. चक्रवर्ती
Mrs. Usha Thorat, Director, Centre For Advanced Financial Research And Learning (CAFRAL); Mr. B D W A Silva, Deputy Governor , Central Bank of Sri Lanka; CEOs of various commercial banks from across the globe, other fellow Central Bankers ; ladies and gentleman! At the outset, I would like to extend a warm welcome to all the delegates to this roundtable, especially the foreign delegates who have travelled to India to be a part of this event. It is indeed a privilege f
डॉ. के.सी. चक्रवर्ती, उप गवर्नर, भारतीय रिज़र्व बैंक
Mrs. Usha Thorat, Director, Centre For Advanced Financial Research And Learning (CAFRAL); Mr. B D W A Silva, Deputy Governor , Central Bank of Sri Lanka; CEOs of various commercial banks from across the globe, other fellow Central Bankers ; ladies and gentleman! At the outset, I would like to extend a warm welcome to all the delegates to this roundtable, especially the foreign delegates who have travelled to India to be a part of this event. It is indeed a privilege f
अक्‍तूबर 03, 2013
एक्सिस चैम्पियन्स अवार्ड – जी. गोपालकृष्ण
Dr. Sanjiv Misra, Chariman Axis Bank, Smt. Shika Sharma, MD and CEO, Sr.Executives and ladies and Genetlemen, I have great pleasure in being a part of an event that hosts and toasts achievers who have excelled and left an indelible impression on customers by dint of exemplary work and service. I must congratulate Axis Bank for instituting these awards and felicitating their personnel, which I am sure will spur them on to better their own record and possibly also inspi
श्री जी. गोपालकृष्ण, कार्यपालक निदेशक, रिज़र्व बैंक ऑफ इंडिया
Dr. Sanjiv Misra, Chariman Axis Bank, Smt. Shika Sharma, MD and CEO, Sr.Executives and ladies and Genetlemen, I have great pleasure in being a part of an event that hosts and toasts achievers who have excelled and left an indelible impression on customers by dint of exemplary work and service. I must congratulate Axis Bank for instituting these awards and felicitating their personnel, which I am sure will spur them on to better their own record and possibly also inspi
जुलाई 15, 2013
क्षेत्रीय ग्रामीण बैंकों के प्रधान कोड अनुपालन अधिकारियों/अध्यक्षों का सम्मेलन: दीपाली पंत जोशी द्वारा उद्घाटन संबोधन
It is a privilege to be here this morning and I would like to thank Shri A.C. Mahajan, Chairman, BCSBI, and Shri N. Raja, CEO, BCSBI, for giving me the opportunity to be here. I extend warm congratulations to the BCSBI on the initiative of hosting this Conference of Principal Code Compliance Officers (PCCOs) of Regional Rural Banks (RRBs). I understand it is an annual event. 2. The purpose is to interface with the Chairmen of RRBs. This becomes especially important as
डॉ. (श्रीमती) दीपाली पंत जोशी, कार्यपालक निदेशक, रिज़र्व बैंक ऑफ इंडिया
It is a privilege to be here this morning and I would like to thank Shri A.C. Mahajan, Chairman, BCSBI, and Shri N. Raja, CEO, BCSBI, for giving me the opportunity to be here. I extend warm congratulations to the BCSBI on the initiative of hosting this Conference of Principal Code Compliance Officers (PCCOs) of Regional Rural Banks (RRBs). I understand it is an annual event. 2. The purpose is to interface with the Chairmen of RRBs. This becomes especially important as
अप्रैल 30, 2013
वित्तीय उपभोक्ता सुरक्षा के लिए विनियमन : वर्तमान स्थिति और भविष्य की दिशा-के. सी. चक्रवर्ती
Presentation Shri A.C. Mahajan, Chairman, BCSBI; Shri C.K Krishnan and Shri M. M. Chitale, Members of BCSBI Governing Council; Shri N. Raja, CEO, BCSBI; Smt. Meena Hemachandra, Principal, College of Agricultural Banking; Principal Code Compliance Officers (PCCOs) from various scheduled commercial banks and urban cooperative banks; officials from BCSBI; colleagues from the Reserve Bank of India; ladies and gentlemen. It is a pleasure for me to be here today at the PCCO
डॉ. के.सी. चक्रवर्ती, उप गवर्नर, भारतीय रिज़र्व बैंक
Presentation Shri A.C. Mahajan, Chairman, BCSBI; Shri C.K Krishnan and Shri M. M. Chitale, Members of BCSBI Governing Council; Shri N. Raja, CEO, BCSBI; Smt. Meena Hemachandra, Principal, College of Agricultural Banking; Principal Code Compliance Officers (PCCOs) from various scheduled commercial banks and urban cooperative banks; officials from BCSBI; colleagues from the Reserve Bank of India; ladies and gentlemen. It is a pleasure for me to be here today at the PCCO
मार्च 29, 2013
के.सी. चक्रवर्ती द्वारा वित्तीय ग्राहक रक्षा
Madam Anne Le Lorier, First Deputy Governor, Banque de France, Senior executives from the Banque de France, Shri G. Padmanabhan and Smt. Deepali Pant Joshi, Executive Directors and my other colleagues from the Reserve Bank of India, Principal and the staff at College of Agricultural Banking, Pune, participants to the seminar, ladies and gentlemen! At the outset, I extend a warm and hearty welcome to all of you, and especially to our guests from France, I say “bienvenu
डॉ. के.सी. चक्रवर्ती, उप गवर्नर, भारतीय रिज़र्व बैंक
Madam Anne Le Lorier, First Deputy Governor, Banque de France, Senior executives from the Banque de France, Shri G. Padmanabhan and Smt. Deepali Pant Joshi, Executive Directors and my other colleagues from the Reserve Bank of India, Principal and the staff at College of Agricultural Banking, Pune, participants to the seminar, ladies and gentlemen! At the outset, I extend a warm and hearty welcome to all of you, and especially to our guests from France, I say “bienvenu
फ़रवरी 27, 2012
बीसीएसबीआई, ग्राहक सेवा और उपभोक्ता सुरक्षा-मुद्दे और चुनौतियाँ के.सी.चक्रवर्ती
Shri A.C.Mahajan, Chairman BCSBI, Shri M.M. Chitale, Shri H.N.Sinor, Shri C. Krishnan, members of the Governing Council of BCSBI, Shri N Raja CEO, BCSBI, delegates to the Conference, Ladies and Gentlemen, it gives me great pleasure to be in your midst today and share with you some of my thoughts concerning quality of customer care and service in our banking industry. 1. The BCSBI has been in existence for six years now and has done a commendable job in this short span
डॉ. के.सी. चक्रवर्ती, उप गवर्नर, भारतीय रिज़र्व बैंक
Shri A.C.Mahajan, Chairman BCSBI, Shri M.M. Chitale, Shri H.N.Sinor, Shri C. Krishnan, members of the Governing Council of BCSBI, Shri N Raja CEO, BCSBI, delegates to the Conference, Ladies and Gentlemen, it gives me great pleasure to be in your midst today and share with you some of my thoughts concerning quality of customer care and service in our banking industry. 1. The BCSBI has been in existence for six years now and has done a commendable job in this short span

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