अधिसूचनाएं

आरबीआई/2011-12/379 मास्‍टर परिपत्र सं. 12/2011-12 (31 जनवरी 2012 को अद्यतन किया गया) 01 जुलाई 2011 सभी प्राधिकृत व्‍यापारी – श्रेणी I बैंक महोदया/महोदय, जोखिम प्रबंधन और अंतर-बैंक लेनदेन पर मास्टर परिपत्र अधिसूचना संख्या फेमा 1/2000-आरबी, विनियम 4(2), अधिसूचना संख्या फेमा 3/आरबी-2000 तथा दिनांक 03 मई 2000 की अधिसूचना संख्या फेमा 25/आरबी-2000 में किए प्रावधानों और उसके बाद उसमें हुए संशोधनों द्वारा विदेशी मुद्रा व्‍युत्‍पन्‍नी संविदाएं, विदेशी पण्‍य और फ्रेट हेजिंग, अन

आर‌बीआइ /2011-12/12मास्टर परिपत्र सं.12/2011-12 1 जुलाई 2011 सभी प्राधिकृत व्यापारी श्रेणी I बैंक महोदया /महोदय, मास्टर परिपत्र - जोखिम प्रबंध और अंतर-बैंक लेनदेन विदेशी मुद्रा व्युत्पन्न (डेरिवेटिव) संविदाएं, समुद्रपारीय (विदेशी) पण्य और भाड़ा संबंधी हेजिंग, अनिवासी बैंकों के रुपये खाते, अंतर ‌बैंक विदेशी मुद्रा लेनदेन, आदि 3 मई 2000 की अधिसूचना सं. फेमा 1/2000-आरबी, अधिसूचना सं. फेमा.3/आरबी-2000 के विनियम 4(2) और अधिसूचना सं. फेमा.25/ आरबी-2000 के प्रावधानों और बाद

DPSS.CO.PD.No.52/02.10.02/2010-2011

July 06, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, and DPSS No. 2753/02.10.02/2009-10 dated June 15, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. A recent survey undertaken by RBI across the country has revealed that most of the banks, contrary to the reports submitted to RBI, have not ensured that availability of the complaint templates at their ATMs, which is a matter of concern.

3. In this connection you are requested to submit to Department of Payment and Settlement Systems, Central Office, Reserve Bank of India, by July 31, 2010, your bank’s Action Plan for implementing Reserve Bank’s circular on making available the complaint templates on all ATMs for lodging ATM related complaints. The contact details like name, phone no, e-mail address etc. of a senior functionary of your bank who will be coordinating this matter may also be intimated to us.

Yours faithfully,

(K. Sivaraman)
General Manager

DPSS No.2753/02.10.02/2009-2010

June 15, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. To assess the compliance to these instructions we had undertaken random visits to number of ATM sites of various banks across the country. It is observed that at a vast majority of the ATM sites the instructions contained in the circulars referred to above have not been adhered to despite a compliance furnished by the banks.

3. You will appreciate that the above system was introduced keeping in view the interest of bank customers. In view of the above observations, we request you to kindly bestow your personal attention to the matter and ensure that the instructions above are adhered to in letter and spirit.

Yours faithfully,

(G. Padmanabhan)
Chief General Manager

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

आरबीआई/2015-16/66 डीपीएसएस.सीओ.पीडी.पीपीआई.सं 2/02.14.006/2015-16 01 जुलाई 2015 (09 जुलाई 2015 को संशोधित) सभी प्रीपेड भुगतान लिखत जारीकर्ता, प्रणाली प्रदाता, सिस्टम सहभागी और अन्य सभी भावी प्रीपेड भुगतान लिखत जारीकर्ता महोदय/महोदया, भारत में प्रीपेड भुगतान लिखतों को जारी करने और उनका परिचालन करने के संबंध में नीतिगत दिशानिर्देश – मास्टर परिपत्र जैसा कि आप जानते हैं कि समय समय पर भारतीय रिजर्व बैंक ने भारत में प्रीपेड भुगतान लिखतों को जारी करने और उनका परिचालन करने के